There is an ancient story in Greek mythology about a king called Sisyphus who was punished. He was to push a boulder up a hill only to have it roll back on him when it neared the top and this happened over and over for eternity.
Don't let the boulder brains of the world do this to you. And you, don't be a boulder brain.
In real estate, and in customer service in general - these are the people who don't show up, or lie to you, or don't do the job, view you as an inconvenience, leave you on hold for extended periods of time, do not communicate well, or can't be reached or do not return phone calls or emails.
Can you spell
FRUSTRATION ??
We've all been there with shoddy service. Obviously, more than a bad day. It's a bad attitude and bad job fit. Do I have the wondrous magic wand to fix this situation? I don't think there is always one. Other than the bad referral and take your business elsewhere. Just like the market doesn't lie on what buyers will pay for a house, the market has to punish poor service with doing less business with the bad referral. And lest you yourself go down this path and give poor service, there is an emotional connection. People will tell 20 times more people about a bad service experience than a good one.
You be the one that is the shining star out there. Polite, courteous, returns phone calls, follows up, smiles, has a good attitude each day the best you can, takes care of people. I swear it is getting to be a rarity these days. Just doing the basics now makes you a superstar. Make life easy for your customers. Afterall, you are the one making the difference by treating people the way you would want to be treated. Has kind of a Golden ring to it doesn't it? : )
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