Make It Better

By
Mortgage and Lending with Mortgage Magic

A long time ago I read that the definition of a CEO or President of a company was to "make it bigger and better". For a lot of companies that may be a true statement but I know at our own company we have no desire to make it bigger but are always looking for ways to make it better.

When I perform magic I strive to make my shows funnier and better. I am always on the look out for funny lines that may fit and I will go to You Tube to see how other magicians are presenting material. Yesterday I was in San Francisco at Misdirections Magic and the owner, Joe Pon, showed me a move that I did so many years ago and had over time thrown out of my magic bag. The drive from San Francisco to my office in San Jose is about an hour and I kept thinking about the move Joe showed me. Suddenly I saw where it could fit nicely in my magic show; not as a stand alone effect but by simply adding it to a routine that I already perform makes that routine just a little better; a little more mysterious and fun.

The same with sales. It is all the little things that can make us better; taking the attitude that the client is a guest when he or she visits- not a client, a guest. Being determined to really focus on listening to what the guest or friend is saying instead of being so anxious to 'show and tell'. Being 100% engaged with the guest when visiting in person or sending a note, on the telephone, or even sending an email - keep the focus on your guest. Relaxing before communicating and spend a minute thinking about your guest or friend and simply communicate mentally; " thank you for allowing me to participate in your event; thank you so much. I like you and appreciate you so much"-- Mumbo Jumbo? Maybe but Mumbo Jumbo has worked for me for many years and I think I do a better job and have happy friends and guests because I practice "mumbo jumbo". For me, mumbo jumbo makes it all better.

 

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Ambassador
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Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Doug- an excellent post and I love how you said you treat your clients not as a client but as a guest. We don't always have to go bigger but can always go better!!

Oct 12, 2017 06:11 PM #1
Rainmaker
3,202,406
Dorie Dillard
Coldwell Banker United Realtors® ~ 512.346.1799 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good evening Doug Jones ,

What a great post and one that any should read to understand treating clients like guests creates many repeat customers!

Oct 12, 2017 07:38 PM #2
Ambassador
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Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Oct 14, 2017 06:14 PM #3
Rainmaker
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Kat Palmiotti
Grand Lux Realty, 914-419-0270, kat@thehousekat.com - Monroe, NY
The House Kat

I love the idea of treating clients like guests. That does put a little different spin on the conversation(s).

Oct 15, 2017 05:44 AM #4
Rainmaker
3,202,406
Dorie Dillard
Coldwell Banker United Realtors® ~ 512.346.1799 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Doug Jones ,

I was so glad to see Kathy Streib featured you post in her "Ah-ha" moments for the week. I did read it and hope it would get featured!! It's excellent!

Oct 15, 2017 07:09 AM #5
Rainmaker
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Kristin Johnston - REALTOR®
RE/MAX Realty Center - Waukesha, WI
Giving Back With Each Home Sold!

I can see why Kathy chose your post this week...great stuff!

Oct 15, 2017 07:17 AM #6
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Jeff Dowler
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude - Carlsbad

Hi Dick

Thank you for sharing these words of wisdom. I especially liked what you said about "the little things that can make us better." I think we sometimes can forget about what we are doing and who we are with, and focus on ourselves and our own agendas rather than listening to the client as closely as we should!

Jeff

Oct 15, 2017 08:27 AM #7
Rainmaker
113,846
Corey Martin
Martin Presence Group - Ruston, LA
Real Estate and Management Solutions

Kathy was totally right to pick your post this week. Great idea, treating customers as guests. I enjoyed hearing about your magic carreer, too. Thanks for sharing!

Oct 15, 2017 10:26 AM #8
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Anna Banana Kruchten CRS,CRB
Phoenix Property Shoppe - Phoenix, AZ
Arizona's Top Banana of Real Estate!

Doug I agree - mumbo jumbo makes everything better!  It doesn't take much to make things spin like a top......appreciation goes a long LONG way!

Oct 15, 2017 11:01 AM #9
Rainmaker
1,892,013
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

Great advice! And how awesome that you perform magic! 

Oct 15, 2017 12:27 PM #10
Rainmaker
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Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

I think good LOs perform "magic" all the time, Doug Jones ... seems you've just added to your LO "act".  An absolutely perfect addition ...

Gene

Oct 16, 2017 02:31 PM #11
Rainmaker
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Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Excellent post!  Mumbo Jumbo is a gerat way to stay engaged and keep people talking.  Good luck with your magic show addition!

Oct 16, 2017 09:37 PM #12
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Doug Jones

Mortgage Broker - NMLS 286668
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