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I'm Returning Your Love Letter to Sender

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Mortgage and Lending with US Bank NMLS: 22343

I'm Returning Your Love Letter to Sender

 

Some buyers will try anything to increase their odds of getting into contract and tugging the heart strings of the seller whose home has set their hearts aflutter.  One of the most popular tools for this job is the so-called "love letter."  A love letter from potential buyer to seller typically fires its opening salvo along these sights:

 

"Dear Seller, we knew from the minute we walked in the door..."

 

As a mortgage lender in California, and even more so here in the highly-competitive San Francisco Bay Area, many of the best real estate agents with whom we work encourage their buyers to include a love letter along with our pre-approval letter when they submit an offer.  And why not?  Some sellers rightly want to understand who will next occupy their home.  Some will want to assess which buyer best embodies the spirit they saw in themselves during the time they lived in the property.

 

So I don't want to weigh in on the effectiveness of love letters themselves.  I believe they help and my wife and I wrote one ourselves when we offered on a home.  But here's one thing, as a home loan advisor, I would like to say to buyers and their agents:  Leave the love letters out of the documents you send us!  Yes, we can and will remove them when we notice them, but it only takes one oversight from me or anyone on my team before a love letter that may say something like what you read below finds its way in front of an underwriter:

 

"...the repairs in the downstairs kitchen don't concern us.  John (Dear John?) is good with his hands and we plan to fix this upon moving in..."  

 

"...we realize that the home has some deferred maintenance but we find it charming and are ready for the challenge..."

 

"...the termite damage in the report is trivial in our opinion...we still love the house!"

 

As you can tell, any of the above statements could initiate a cascade of questions and, possibly, problems.  Love letters are great on the emotional level, and to the seller, but by the time a ratified contract is about to come to us, let's all do our part to make sure that anything superfluous is removed from documentation we will process and as of now, mortgage guidelines are not calling for love letters.  Yet...  So all we want is a copy of the fully executed contract and all addenda.  That's it. And if your contract is written to reference inspection reports, we may request those too.  That's another topic but something about which to exercise great caution also.

 

Remember, it's a full doc world in lending.  Every time.  What's been seen cannot be unseen and every one of us along the chain has a resposibility to provide a clean, concise file to the bank.  So go ahead buyers and Realtors.  Put on your colorfully creative writing cap and woo your seller.  Just don't let us in on the love fest if you can help it.  We don't want to be writing banking's equivalent of any Dear John letters to you.  That is, "You're on your own, we've found another loan to love."

 

No such number, no such zone, 

 

 

Robert J. Spinosa
Executive Loan Advisor
NMLS: 22343 
Cell/Text: 415-367-5959 Fax: 415-366-1590
rob.spinosa@supremelending.com
1058 Redwood Highway, Frontage Road, Mill Valley, CA 94941

 

EVERETT FINANCIAL, INC. D/B/A SUPREME LENDING (NMLS ID #2129)

Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

OK, personally I couldn't overlook the termite issue.

LOL

Great advice! Congrats on the well deserved feature!

Nov 20, 2017 01:26 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

I've read both for and against when it comes to the love letters - but definitely agree: Don't send them to the lender!

(Love your use of Elvis - wish he was still with us.)

Nov 20, 2017 06:21 PM
Dave Halpern
Dave Halpern Real Estate Agent, Inc., Louisville, KY (502) 664-7827 - Louisville, KY
Louisville Short Sale Expert

Great advice about keeping the love letters private. The only cover letters I include are to emphasize the financial strength of the buyers so the sellers will good about the likelihood of closing.

Nov 20, 2017 08:41 PM
Rob Spinosa
US Bank - Larkspur, CA
Mortgage Loan Originator, Marin County

Thanks for all the great comments and a few laughs.  Yes, we've seen some interesting love letters, but let me also say that I respect the origin of them too.  For example, an agent may take clients through the property at a weekend open house.  And they may have an extensive conversation about the property and its condition.  Sometimes the love letter will seek to cover the concerns that may have come up and further the discussion with the agent --- not so much the seller.  But it's the buyer's only shot to communicate and state their interest in the property and often that's why this sort of stuff will enter into the discussion.  It's not so much that any party is trying to muddy the water, but really I see it as them all trying to quiet it down.  So, yes, moral of the story is say what you need, just don't let us lenders in on it...  Thanks all!

Nov 20, 2017 08:44 PM
Susan McCall - - Compass Realty Solutions
Compass Realty Solutions - Portland, OR
Listing and Buyer's Agent

I recently attended a compulsory education class and it was brought to our attention that love letters could back fire somewhere in the future in a very negative way. For instance, what if an offer was made to the sellers that the home was perfect for the buyers "family" and the sellers discovered that the "family" was not one that they approved of?  Could this cause problems in the future?  Don't take a chance.  No buyers letters for my sellers please.  Make your best offer up front.  That is what counts.

Nov 20, 2017 11:21 PM
Terry McCarley
Coastal Real Estate - Cape Coral FL - Cape Coral, FL
REALTOR, SRES, CDPE - Cape Coral, FL

I love this post - congrats on the feature!  I have successfully used “love letters” but it never crossed my mind to send it to the lender.  

Nov 21, 2017 03:27 AM
Gwen Fowler SC Lakes & Mountains 864-710-4518
Gwen Fowler Real Estate, Inc - Walhalla, SC
Gwen Fowler Real Estate, Inc.

All I ever forward to the sellers is the proof of funds and the preapproval letter. Anything more will just muddy their judgment.

Nov 21, 2017 04:14 AM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

As a listing agent, thoe letters are not factors in choosing the best offer, for a better chance at getting your offer accepted, make a better offer. Offer your best price first, eliminate or decrease contingencies and inclue a pre approval, not just a pre qual letter

Nov 21, 2017 04:42 AM
Luke Acree
ReminderMedia - King of Prussia, PA
Making Agents Memorable

Folks want to be convinced on logic, but they often cut the deal on emotion, so appealing to both elements makes sense

Nov 21, 2017 07:46 AM
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

As a listing agent, I have never received a Love Letter with the offer.

Your post is great information for those who do.

UW do not need to see them!

Nov 21, 2017 08:06 AM
Cynthia Larsen
Cotati, CA
Independent Broker In Sonoma County, CA

Oh no, no, no. Correspondence does not go to the lender, only the boring stuff like purchase contracts. Could you imagine how many bottles of wine I would have to share with my lender if he knew what those love letters were wrapped around? And nicely tied with a pretty red ribbon? NO ... no way.

Nov 21, 2017 08:07 AM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Rob Spinosa What a great way to gain attention on your well deserved featured post. As a listing agent, I have seen touching letters from the buyers. These are feel good letters that can sway a seller to take one contract over another. Would you rather have low offer with a warm and fuzzy letter? How much is the seller "paying" for those flattering words. This is where the right agent can advise. 

Nov 21, 2017 08:54 AM
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

HI Rob - what great advice you're sharing here. I or my buyers write letters--they are truly helpful, but I would never thing of submitting one to the lender. This is a variation on "loose lips sink ships."

Nov 21, 2017 03:57 PM
Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

I'm not a fan of these love letters, I think buyers should let their offer speak for themselves. Having said that I do like the stamp(s) on your card, an oldie but goodie!

Nov 21, 2017 05:24 PM
Jon Mahan
Real Estate Central - Charleston, WV
ABR Charleston, West Virginia Real Estate

I work with a lot of buyers and depending on the situation I sometimes recommend my buyer write a letter to the seller.  I doesn't hurt to tug at the heart strings now and then.  I would never send them to the lender. 

Nov 22, 2017 08:57 AM
Corey Martin
Martin Presence Group - Ruston, LA
Real Estate and Management Solutions

Sometimes these kinds of letter work, sometimes they don't. It all depends on the situation and the sellers. Thanks for sharing. 

Nov 25, 2017 04:22 PM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Coldwell Banker Realty

Rob Spinosa "...we can and will remove them when we notice them, but it only takes one oversight from me or anyone on my team before a love letter...finds its way in front of an underwriter..."

Right on target - and - re-blog!

Nov 26, 2017 02:45 AM
Jim Paulson
Progressive Realty (Boise Idaho) www.Progressive-Realty.info - Boise, ID
Owner,Broker

Could be an interesting back ended strategy to get an offer accepted hoping the underwriter sees it to make them the "bad person" that ordered the repairs.

Nov 26, 2017 01:30 PM
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

I suggested to write similar letters to my buyer clients, but i noticed they are more beneficial for future tenants when they can explain what exactly had happened to their credit or work situation. 

Nov 27, 2017 12:43 AM
Lauren Williams, CPO
Casual Uncluttering LLC - Woodinville, WA
Professional Organizer: Puget Sound homes

Rob Spinosa  Sad and funny and sweet and definitely a cautionary tale. Reminds me a little of a summer job I had decades ago - I worked for Publishers Clearing House, the sweepstakes people. People returning their entry forms would enclose hard-luck letters, hoping it increased their chances!

Sep 19, 2018 06:51 PM