Nobody will sit through a long video tour

This is a common statement that I've heard made many times. People doubt that real estate listing videos work because they don't think buyers have the patience or interest to sit through a 5 minute video tour.

According to one video I recently watched on a blog, someone was quoted as stating that people will only watch a video for 2 minutes maximum before they get bored.

If you understand how video can work for real estate, you understand that this thinking is absolutely incorrect.

Buyers search for real estate in this chronological order:

1) They search for properties that meet their requirements based on location, price, bedrooms, etc.

2) They review the information and eliminate those listings which don't meet their parameters.

3) They quickly click through the MLS photos to see if they like the look of the property.

....and the important part....

If #1, #2 and #3 all pass the test, and they still want MORE INFORMATION, they click on the video tour.

They already have sold themselves based on the MLS listing. They've already sold themselves based on the MLS photos. Now, they are really digging in and extracting as much information as they can from the video tour. Not only will they watch a 5 minute video, they do watch a five minute video. Once, maybe twice, oftentimes even more than that!

A video is not, and will never be a substitute for photos. It is not the first thing buyers look at - it's the last.

Photos are the qualifier. Video is the icing on the cake. A well done video tour is the next best thing to actually being there. It gives them far more information than the listing sheet or photos ever will.

 
Post is included in group: Real Estate Video Tours
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27 Comments on Nobody will sit through a long video tour

Fred - As someone at the gateway of deciding where I want to go with video - I really like your last 2 paragraphs.  Lots to think about...

05/17/2008 06:07 PM by Steve Scheer - Denver Real Estate - Highlands Ranch Real Estate (RE/MAX Masters, Inc.)


Fred....great post...and great video!

05/17/2008 06:18 PM by The Thom And Ray Team


Good point that the buyer has already gone through all the other information. I think there is a difference in 5 minute videos. I won't watch a 5 minute video if it is not giving me more information or is poorly done. I will watch a 5 minute video that is engaging, shows me more than the still photos and is done well.

05/17/2008 06:47 PM by JoEllen Stranger-Thorsen, Lake County, FL (Catherine Hanson Real Estate, Inc.)


You're so right - it's not the random viewers you're after, but the serious viewers who are already focused in.

05/17/2008 07:48 PM by Georgina Hunter Maui Realtor R(S) (Jim Sanders Realty Inc. - Maui)


Fred, I just saw your video, What a great job, This would be a great tool for goig after expired listings, The simple question would be, Was your home marketed like this, and then add, call me so I can show you what else I can do to get your home sold.

Are you national or local, Great video

 

Brett Noel

www.Brettnoel.com

 

05/17/2008 07:51 PM by Brett Noel, California's Success Coach Author / Motivational Speaker / Broker (Keller Williams "Productivity Coach")


Fred, that was a 5 minute video anyone would watch. I just wanted to say that for smaller properties, the virtual tour is a must do. A handful of stills doesn't get the property sold anymore.

05/17/2008 08:01 PM by Michael Mackey (R) ABR, CRS, GRI (CENTURY 21 All Islands)


Of course we all wish we had you in our area. Your video's are awesome but you are a pro. Yes, people will watch longer than 2 minutes if they are interested. But, if not I don't think they will.

05/17/2008 08:08 PM by Missy Caulk Ann Arbor Real Estate (Keller Williams Ann Arbor, Michigan)


Fred does a wonderful job -- and he makes the video and tour come to life... He is certainly a pro when it comes to the 5 minute video tour.

05/17/2008 08:48 PM by Joan Whitebook, ABR, e-Pro, CEBA (Buyer's Option Realty Services)


That's a good point.  You do need the actual photos - and not Just the video...I personally prefer photos, but I know  alot of people who like video best...But photos are easy to see quickly.

05/17/2008 10:48 PM by Ruthmarie Hicks (Keller Williams Realty)


Fred~ What a fantastic job with the video!  I agree with you, IF someone is really interested, they WILL watch a long video.

05/17/2008 11:02 PM by Owensboro KY Real Estate Specialist Vickie McCartney Broker,ASP,ABR (Home Realty GMAC Real Estate Owensboro Kentucky)


video is the wave of the coming year or two. I think it's a great way to build rapport and trust by letting prospects see us in living motion. 

05/17/2008 11:40 PM by Neal Pender CRS, CNHS, Broker in NC/SC (RE/MAX Signature Properties)


Impressive video - lots of time involved to make a video like this. Cool ideas come from it.

05/17/2008 11:57 PM by Brian Solinsky, ABR (Keller Williams Realty)


I'm a firm believer that video tours are a great way to market a home. Your guided tour of the home provides rich information that could only be gleaned by being there.

05/18/2008 05:08 AM by Colleen McConnell


I do not believe It's the length of the video that is an issue, as you say its generally the last thing they look at, however how well and fast it downloads is a big issue people will not wait for 1 or 2 miniutes for a download or watch poor video.

05/18/2008 06:36 AM by Kathy Clulow ASPĀ® SRESĀ® (RE/MAX Scugog Realty Ltd Brokerage)


I agree with Kathy. I tried to watch the video, but it kept interrupting for too long of periods while the video loads. I know I do not have the patience to sit and wait for tours that take a long time to load.

05/18/2008 08:20 AM by


IF you have a problem viewing a video (any video), that can attributed to one of two issues - your internet connection and/ or your computer processing speed.  If you have an old computer and a great connection, it will buffer.  If you have a new computer and a slow broadband connection, it will also buffer.

Many people think because they have broadband, they have a fast connection, but that's not always the case.  ISPs now offer slower connection speeds at competitive prices, but essentially the only thing you're really getting is the ability to not have to 'dial up' and the ability to simultaneously talk on your telephone while surfing.  The actual connection oftentimes is the equivalent of dialup!  Actually, I've been in several real estate offices where their high speed DSL connection was actually slower than dialup!

You can easily test your connection here.  You really should periodically, as you don't always receive the connection speed you're paying for, so it's worth checking it out!

But this just illustrates why video should NEVER be a substitute for photographs - ever!  There are people who cannot view a video on the web due to one of the above issues (or that they just have dialup!) and that's just a fact. 

However, the facts also support that more and more people DO have broadband (the vast majority of web surfers) and that video is THE NUMBER ONE hot commodity on the web!  YouTube is a perfect example.  It is one of THE most popular sites in the world online. Ask any television network - they are all vigorously trying to harness the web for their programming right now as they see viewership UP online, and DOWN on the networks!  And I would venture to guess that most people who can afford to actually purchase a home most likely have a decent broadband connection and a recent computer, and will have no problem viewing a video.  And again, when they actually DO get to the video, they will TAKE the time (even if they have to wait for a download due to their connection), because at that point, they are very serious about this house.

In either of those instances, you need to allow the video to download faster than you are viewing it.  The best way is let a bit of it download, then grab the little slider that you see slowly moving across the bottom, and drag it to the beginning.  Essentially you want to download the video faster than you watch it, which is really determined by the two issues above. 

If you're still having problem, here is a more illustrative explanation on how to watch a video if you're having problems......

05/18/2008 09:05 AM by Fred Light - Real Estate Video Tours (Nashua Web Design | Nashua Video Tours)


Fred, as the master of the real estate video, you will always be given the benefit of the doubt. Video is 'the next thing' without question but my concern is the quality of the video. A poor quality video will (in my mind) eliminate the potential buyer. Steps 1 & 2 may draw them in but a poor quality video (step 3) could be a deal breaker. I guess the key here is.... you get what you pay for.

05/18/2008 10:04 AM by Doug Lindstrom


Doug:  I think that goes without saying.  But is it any different than poor quality photographs (which are everywhere!), poor quality descriptions with mispelled words and archaic abbreviations that nobody (other than the realtor  who made them up!) can understand....?

As far as I'm concerned, they're ALL deal breakers if not done well.  Curb appeal of yesterday is web appeal today.  That presentation online - all of it - will be the deal breaker.  It's the difference between someone emailing an agent for a showing or clicking the NEXT button on their browser.

05/18/2008 10:15 AM by Fred Light - Real Estate Video Tours (Nashua Web Design | Nashua Video Tours)


That's very cool!  How did you get those shots from the air of the beach, etc?  Can you buy those?

05/18/2008 10:20 AM by Allison


Allison:  This particular agent really understands video!

He does video tours of every one of his listings!  More imporantly, he uses those tours to SELL potential sellers on his services and capabilities, and as a result, gets 2-3+ new listings every week!  And, as you can see on his website, he sells a whole lot of them the first weekend on the market! 

He has his videos playing in a loop on a flat screen TV in his office, showing through the window as passersby look in his office at the listings.  He markets his video tours through newspaper ads - this is one thing that separates this fairly new realtor (2 years in the business) from literally ALL of his competition. His signs all have a rider "view the HD Video Tour". He thinks outside the box.  He does things differently. 

He chartered a plane a couple of weeks ago and we went up and video taped and photographed all of his current listings AND listings he was going after in the future.  We also photographed the area, the beach (a big selling point in his area), etc.

In a business where every realtor LOOKS the same, has the SAME website, the SAME inventory, the SAME sales pitch... even oftentimes the SAME business cards (does ONE company print everyone's cards or something???)....  it's those who STAND OUT - who THINK DIFFERENT - who try new things - those are the people who are successful!  He's a perfect example of that! And he's selling a LOT of properties in a market that is very slow right now!  (I call him "Midas" - not as in muffler, but as in "touch"!).

 

05/18/2008 10:31 AM by Fred Light - Real Estate Video Tours (Nashua Web Design | Nashua Video Tours)


Download speed 724kbps

Upload speed 318kbps

I can watch YouTube videos very well. It is the virtual tours with music and voice overs that are slow to load for me. There are tons of folks in my area that do not have high speed connections at home, and using the office hi speeds for internet is frowned upon due to bandwidth problem for the staff.

05/18/2008 04:09 PM by


here is a more illustrative explanation

Can see and hear about 3 seconds, wait about 12 to 15 seconds before hearing or seeing anymore. Sorry, but I can't watch the video, nor can I afford any higher speed connections, I'll do without. I'm not even a gen X either.

05/18/2008 04:22 PM by


Mystery Person:  Your download speed is quite low - but you can view YouTube because they suck the life out of videos in order to make them very small and easily downloadable.  They also look like garbage, which is why putting an expensive home on YouTube as a marketing medium is probably NOT a good idea unless you want your half million dollar house to look like a bad dream in blurryvision....

If you can't watch any videos and virtual tours, and you're confident that "tons of folks" in your area don't have high speed connections, I would stick with photographs for my marketing and wait a few years to do virtual tours until you catch up.

I'm guessing however, unless you live in a very rural area, your "tons of folks" guess is probably not what you think.

05/18/2008 04:43 PM by Fred Light - Real Estate Video Tours (Nashua Web Design | Nashua Video Tours)


I try and limit all my tours to no more than 3 minutes, Fred.  Some properties are just so chalked full of great features that it is impossible to keep it under 3 minutes, but then I just make sure that every scene is engaging enough to keep the viewer in front of the screen with color, interesting camera angles and the like.

05/20/2008 10:03 PM by Steve Homer (The HBH Group (Keller Williams affiliate))


Fred,

I absolutley agree with you abut the order of importance. Stills pre screen but video closes.

I think the 2 minute rule has more to do with production ability then attention span. In other words, if I'm watching a 5 minute presentation of photo slide show with Kenny G and voice over, I might opt out early. BUT if on the other hand I'm viewing a well produced, compelling piece I think longer is reasonable.

06/08/2008 10:35 PM by Joe Boylan (ERA Shields Real Estate)


Nice video. Some homes, such as the example, qualify for this longer video, and I can see how this would be a compelling marketing tool for such a distinct property. I also agree that video, if it is done correctly, can be a nice addition to photos etc.

 

06/09/2008 11:32 PM by Joseph Watson (RE/MAX Way)


One of the things that we do at Glide Tour is include the photo tour on our video player along with all of the home's details below: http://www.glidemls.com/view.php?home_id=2033

07/07/2008 09:49 PM by Glide Tour (Glide Tour)


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Real Estate - Other: Fred Light -  Real Estate Video Tours (Nashua Web Design  |  Nashua Video Tours)
Fred Light - Real Estate Video Tours
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