Client Appreciation- Saying Thank You is the Biggest Part

By
Real Estate Agent with Platinum Properties TN Broker: 208698
http://actvra.in/58yV

How Do I Love Thee, Let Me Count the Ways

Client appreciationThe buyers and sellers I work with become my clients. That is the way I choose to run my business. The agent/client relationship allows me to advocate, advise, give my skill and care, loyalty and trust to them. 

As we journey down the path of selling or buying a home, there are many opportunities for me to tell my clients how much I appreciate them. These happy times along the way are also great times to ask for referral business. 

The closing is anti-climatic as compared to all the work that was done before getting there. I like to reference the closing as the party since all the work is done and it is a happy and celebratory occasion. I make sure the buyer or seller know how much I appreciate the business.

I no longer give a closing gift at the closing. If during the search and learning process with the buyer I uncover information about an item that I think would be appropriate, I will find it and give it to the buyer. I like to deliver this to the buyer's home after the closing and to check on the buyer after the fact. If I represented the seller who has moved in town, I will do the same for the seller.

I like to do something special that will bring remembered. Bringing dinner on moving day helps the buyer and removes stress. I let the buyer select the place and menu and I pick up and deliver it with a thank you.

A few weeks later I like to check on the buyers. This is done by note card or text. The intent is to let the buyer know I am thinking about him and am there for him. I again say thank you.

Late in the year, I send a Thanksgiving or Early Christmas letter to thank the clients for being a happy part of my business. I write something from the heart and include a magnetic calendar. I have past clients tell me how much they look forward to receiving it.

Since most of my clients like to text (about 99%), I use this tool to stay in touch at random. As I am driving around town and pass something that reminds me of a buyer or seller, I send them a text to let them know they are on my mind. I get good responses from these spontaneous connections.

I also keep a stack of note cards handy to write a quick note. Rarely do I hear back from these but I know this lets them know they are special and how much I appreciate them. I cannot say thank you enough. 

Client Appreciation- Saying Thank You is the Biggest Part

Posted by

 Centruy 21 Platinum Properties2130 Wilma Rudolph Blvd.

Clarksville, TN 37040

When you need Real Estate services in Clarksville TN

                  it would be my pleasure to assist you!                             

Debbie Reynolds
"The Real Debbie Reynolds"

Check out all Clarksville TN Real Estate on My Website

                   
                   
931-771-9070 Office | 931-320-6730 Cell

Clarksville TN Homes 

                 

 Google Plus       Follow me on YouTube       

  

close

Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Roy Kelley 02/10/2018 01:00 AM
Topic:
ActiveRain Community
Groups:
Bananatude
ActiveRain Contests
Tags:
contest
thank you

Post a Comment
Spam prevention
Spam prevention
Show All Comments
Rainmaker
113,846
Corey Martin
Martin Presence Group - Ruston, LA
Real Estate and Management Solutions

I agree! Saying thank you helps the clients understand that really are valued. Thanks for sharing. 

Dec 01, 2017 12:08 PM #18
Rainer
31,060
Marc St Martin
United Real Estate Infinity - Cape Coral, FL
Your friend in the business!

Thanks for this wonderful post, Debbie.  Treating your customers with love and respect ensures a successful business.  Happy Holidays!

Dec 01, 2017 05:49 PM #19
Rainer
377,337
Dörte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton & rest of Maryland

Dear Debbie,

Isn't it amazing that you can stand out nowadays by saying thank you a couple of times? Good thing, not all the competition has caught on to this cheap trick. 

Dec 01, 2017 05:55 PM #20
Rainer
128,129
Jim Harper
Atlanta Communities Real Estate - Marietta, GA

Debbie I appreciate how you describe what the agen/client relationshipallows you to do for your clients. Thank you. 

Dec 01, 2017 06:36 PM #21
Rainmaker
626,630
Kathleen Luiten
Resort and Second-Home Specialist - Princeville, HI
Kauai Luxury Ocean Home Sales

Debbie this is a great topic for a post, the client relationship is so important in our business!

Dec 01, 2017 06:41 PM #22
Rainmaker
3,223,113
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Debbie

Congratulations on a gold star feature for your post.

Good luck and success.

Lou Ludwig

Dec 01, 2017 07:05 PM #23
Rainmaker
238,826
Gene Mock
Associate Broker ~ Premier Team, KW Realty - Leesburg, VA
GRI, CRB, CRS, ABR, CIPS, TRC, SFR, SRES

Debbie this is a great post.  By the way I knew the other Debbie Reynolds too.  I also have a client named Debbie Reynolds.  What a small world.

Dec 01, 2017 07:07 PM #24
Rainmaker
318,015
Jim Cheney
Saint Francis Property Santa Rosa, CA - Santa Rosa, CA
Rincon Valley Realtor 707.494.1055

I bet your clients enjoy hearing from you and knowing you are there for them after the sale Debbie Reynolds 

Dec 01, 2017 08:12 PM #25
Rainmaker
43,827
Jackie Adams
Idaho Falls, ID
Jackie Adams

I absolutely love this post.  If I were your client I would use you again and again and tell everyone.  Realtors are so busy.  It's amazing you get so many thank you's out to your past clients.   I'm bookmarking this one.  Such great ideas.  Thank you for sharing.  

 

Dec 01, 2017 09:25 PM #26
Anonymous
Deb Stein

I also stopped closing gifts and don't do xmas cards. So many more meaningful things to do. Periodically, when passing their hope I'll snap it and email or text the photo with a note about how good it looks or how driving by makes me think of the good times we had.

Dec 01, 2017 11:14 PM #27
Rainmaker
287,908
John Wiley
Jones & Co. Realty - Fort Myers, FL
Lee County, FL Real Estate GRI, SRES,GREEN,PSA

Debbie, I am so glad that you are not automated but rather look at the consumer as an individual.

Personalized, from the heart, touches are so meaningful.

Thanks for sharing.

Dec 02, 2017 05:07 AM #28
Rainer
89,066
Marilyn Holda-Fleck
Coldwell Banker Residential Broker - Westfield, NJ
Personal service for each and every Customer

Debbie -- those are all wonderful ideas -- thank you for sharing!

Dec 02, 2017 06:05 AM #29
Anonymous
Sherry

Love your post.

Dec 02, 2017 06:48 AM #30
Rainmaker
2,544,543
Kristin Johnston - REALTOR®
RE/MAX Realty Center - Waukesha, WI
Giving Back With Each Home Sold!

You sure do build lasting relationships...good for you!

Dec 02, 2017 07:11 AM #31
Rainmaker
65,150
Elizabeth Y. Foulds
Long & Foster Real Estate - Saint Michaels, MD
Your St Michaels Realtor

Congratuations on another great blog and for having happy buyers and sellers. I agree that the closing is an anti-climax after all the work.   It is so nice though to see happy buyers and sellers at the settlement table.

Dec 02, 2017 08:39 AM #32
Rainmaker
396,651
Pat Starnes, Brandon, MS
Front Gate Real Estate - Brandon, MS
Broker Associate, ABR, 601-278-4513

I like your style and I'm sure your clients appreciate your skill, knowledge, and thoughtfulness.  You get them to the closing table, and that's the most important aspect of our jobs.

Dec 02, 2017 09:20 AM #33
Rainmaker
384,177
JoAnn Moore
The Mortgage Market of Delaware - Georgetown, DE
Home Loans in Delaware

You come across as very genuine and authentic in this post. I am sure your clients love all of your kind acts and thoughtfulness. 

Dec 02, 2017 11:14 AM #34
Rainer
172,717
Greg Mona
RE/MAX Platinum Living - Scottsdale, AZ
YOUR Local Real Estate and Design Resource in AZ!

Great post Debbie Reynolds! The little things really DO go a long way with our clients. Based upon my conversations with those who had a different Realtor in the past, it is still surprising how many said they never heard from them once the deal closed.  Oh well, more happy and repeat customers for us! :-) 

Dec 02, 2017 01:12 PM #35
Rainer
8,675
Katie Campbell
Renaissance Real Estate LLC - Poulsbo, WA
Real estate agent serving the Kitsap area.

Love the great ideas! It is the simple things that make your business personable and stand out!

Dec 02, 2017 03:45 PM #36
Rainer
8,685
Karin Tilley
Tilley & Associates - Denver, CO

Great ideas and I plan to use some of them.  Thank You!

Dec 04, 2017 05:50 PM #37
Post a Comment
Spam prevention
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?

Ambassador
3,366,489

Debbie Reynolds

Your Dedicated Clarksville TN Real Estate Agent
Clarksville and Real Estate are my specialities! May I help you?
*
*
*
*
Spam prevention

Additional Information