misleading information

 

I know that we are in a society that has information buzzing around like bees around honey. But I would have thought that there would be less people in the mortgage business or in real estate giving out false information or misleading information. I thought because of the lack of business for so many, that these people would have left. Or are these same people hanging onto a thread, giving out misleading or wrong information, hoping to hang onto a client. Hoping that they can close this person under false pretenses, before they happen upon the truth.

 

 

Just the other day, I had a consumer contact me from my blogs. He was told that credit scores won't matter in 2 weeks because FHA will be buying mortgages. Huh?  Say what?  Maybe the government will step in sometime down the road. But this is not true. Now, this client might wait for the 2 weeks to find out. And with rates rising, this could hurt him in 2 weeks.

I had a client yesterday tell me that a lender that she was speaking to could help her buy a home. She has 505 credit scores and he said that he would do a rapid rescore which would take 3 to 5 days. But he didn't explain to her that this was for the rescore and not for her credit scores to be raised to 580 in 3 to 5 days. I asked her what kind of rate that he gave her. She said, "he said it would be a good rate."  Huh?   What might seem good from him, might not be good for you. She also had some 30 days on her credit report just in the last 2 months. This same lender didn't ask her about them, what the reasons were. People.....no wonder people don't go to closing on time or at all. These are some red flags that you might want to read about : Consumers need to be aware of these Red Flags !!!!!

I closed 3 loans in April that had gone to other lenders, who were promised mortgages. Not one of them closed with their original lenders. They were not only misled and lied to, but I was able to lower one of the clients rate from 7.5% to 6.5%.

Lastly, I am getting tired of lenders advertising 100% financing with FHA loans.  Yes, I can get you into a home with little or no money out of your pocket. But that is with the help of a seller assistance and with the help of a down payment assistance program. But FHA doesn't allow for 100% financing. This is extremely misleading.

 

 

Overall.....   I guess it's too easy to tell a client that they are qualified or approved. But without knowing what you, the loan officer is doing, is a huge problem.  I thought service in itself was bad enough, but now misleading and wrong information? It's always been out there, but it seems more now than ever before.

 

 

My question to everyone out there.....   Will it get worse before it gets better?  And I am not talking about the market. I am talking about these so-called professionals that basically lie to the consumer. As a consumer, what have you seen or heard?  As a realtor or loan officer, what have you seen or heard?

 

 

____________________________________________________________________________________



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Copyright © 2008 by Jeff Belonger

 
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30 Comments on What the heck is going on with misleading information?????

Hmmm, That's what I read the other day here on AR, that as of June 1, low score is OK, and no score is OK...

Get's confusing

05/17/2008 11:12 PM by Jon Zolsky (FunCoast Realty LLC)


Jeff, I did not make it up, it just took me some time to find, but here's the link:

http://activerain.com/blogsview/509096/FHA-Changes-You-May

Maybe I did not understand it correctly, then, please, correct me.

05/18/2008 12:17 AM by Jon Zolsky (FunCoast Realty LLC)


 

JON... how funny.... I just found it and commented on it before you sent me this...  ;o)   Here is my comment.  05/18/2008 12:20 AM

This is a great example of misleading information.  It's correct...  FHA does not require credit scores.  But they don't service these loans, investors do.  Investors require credit scores.... and many can't and won't do anything below 580.  I can go down to a 500 credit score.

Overall.... this information that she listed is very misleading and not explained, hence why people as yourself and the average consumer don't know any better. And as I stated, I have one client that might wait it out for 2 weeks, which could hurt him if rates go up more....

In any case, thanks for looking into this.

 

05/18/2008 12:26 AM by Jeff Belonger -- The FHA Expert.com -- FHA Loans -- FHA mortgages -- Mortgages (Infinity Home Mortgage Company, Inc)


Hello Jeff:  One BIG problem with the Downpayment Assistance Programs that make "100%" FHA loans possible is... if you can get a seller to pay all of the Buyer's Closing Costs AND the Buyer's Downpayment then you have to cross the hurdle of the property appraising.  I already had that happen once this year, luckily for my client the seller reduced the price and the deal closed!  This client didn't even increase their offer above the list price and we still had that problem.

05/18/2008 12:43 AM by Cheryl Powell, ABR, Broker, Realtor - Remax Gold - Concord NC Real Estate (RE/MAX Gold - The Powell Team)


I too am getting a little tired of misleading advertising.  There needs to be a strong crack down on this type of behavior.

05/18/2008 04:59 AM by Randy L. Prothero - Hawaii REALTOR® (Century 21 Liberty Homes)


Jeff, this is one reason we beg the clients to at least make a phone call to our lenders. How do we know if they are really qualified until credit is pulled, over the phone or internet approvals are not at all what they are cracked up to be.  A good phone call where the buyer is willing to get a GFI is so critical to the transaction going through.

05/18/2008 07:23 AM by Missy Caulk Ann Arbor Real Estate (Keller Williams Ann Arbor)


Used to be the folks that played the grey areas would say Yes and run like hell. Now they're out and out lying for their own skin and still running like heck. Makes it difficult for honest service providers to reach the field. 

05/18/2008 03:04 PM by Andrew J. Lenza (ABR*GRI*MBA) Monmouth County NJ Real Estate Broker (Andrew J. Lenza Realty)


Jeff, I recently read a comment of yours on the ongoing "zillow" post. I was very impressed with your knowledge, which lead me to your blog. I just finished reading several. I am most certainly going to keep you in mind for future business! You have impressed me, and quite frankly, where lenders are concerned these days, that is not so easy to do!

Great job and keep up the good work.

05/18/2008 09:29 PM by Huntsville, Alabama Real Estate Agent Elizabeth Ramsey Cooper-Golden (Remax Huntsville/Madison)


Jeff,

I see the same thing on a regular basis. Several other lenders are giving poor (detrimental) credit advice their clients or promising to get them into programs that I know they do not possibly qualify for. Sometimes it's hard to tell if they are trying the 'ol bait-and-switch or if they just don't know what they are doing.

Any way you look at it, it hurts an already ailing mortgage lending industry.

Keep educatin'

Scott

05/18/2008 10:27 PM by Scott Swinford (Mortgage Professional Group, Inc.)


jeff, I guess what everybody thinks of a sub-prime lender is not dead.  I always agree that a client should get at least 2 quotes.  AJ

05/18/2008 11:20 PM by Alan 'AJ' Nisen California Contra Costa Mortgage Officer (A Large Bank in America)


I keep hearing about about this. It's a shame. Too many people take no pride in their work and/or will sell their souls for a buck.

05/18/2008 11:25 PM by Lisa Hill (Daytona Beach Real Estate) (Adams Cameron and Company)


 

CHERYL.....    I am well aware of these problems.  I have one now....  but my whole point is that many lenders and loan officers are advertising 100% programs with FHA.  That is misleading.... sure, you need the property to appraise.  You still need the property to praise no matter what kind of program that you use.

RANDY.....  in my opinion, one reason why is that they would shut down 50% of the companies out there and then won't be able to collect licensing fees and such. The other excuse that I hear is that there aren't enough people in each state, working for the banking commissions to help with this so-called crack down. I'll be writing a post in a few days about the new RESPA proposal and what I think about it....

MISSY....   my biggest complaint is the lack of good faith estimates that aren't handed out, even when the client is shopping.  And this also happens with lenders in a local area, near the client. It just comes down to the bad egg... and there seems to be more now than in past years.

ANDREW......   extremely difficult and believe it or not, blogging has helped me tremendously. The consumer can not only read up on what I educate them about, but get a sense of my sincerity and integrity.

ELIZABETH......  thank you very much for those kind words.  I truly appreciate them and hope that we can talk some in the near future.  thanks again,...

SCOTT..... it's funny, I can't tell anymore either.  I think it's a combination of both, that they are baiting and switching... and because they don't know what they are doing.  It's sad....

AJ...... what is that they think about a subprime lender not being dead?   And yes, a client should get at least two quotes....  but in all honesty, if they get me first and stop right there, it won't bother me... and I truly mean this, because I know I will give them a fair shake and one that will close... and on time.

LISA..... extremely a shame.....  and I will be writing more about this tomorrow, in detail.  It will be what the consumer needs from the loan officer, no matter what.

 

05/19/2008 12:41 AM by Jeff Belonger -- The FHA Expert.com -- FHA Loans -- FHA mortgages -- Mortgages (Infinity Home Mortgage Company, Inc)


Jeff--Now a days, I have to call each loan officer when I receive a PA and inquire about the specifics of the loan, the buyers and where they are in the process to protect my selling clients. It has gotten worse...but hopefully will get better as it is no longer "easy money" but very hard work to be a loan officer/broker!

05/19/2008 08:55 AM by Teri Eckholm, Realtor® Anoka County MN (Keller Williams Premier Realty)


Jeff,  This is pretty frightening, people still taking advantage after all that has happened.  It's easy for consumers to be mislead, they trust some sccoundrel by mistake.....they do need to be aware of red flags.

05/19/2008 06:01 PM by Carole Provenzale Owner, Feng Shui Long Island & New York (Feng Shui Long Island & New York City)


Not only consumers should be aware of those red flags--but their agents also.  I just recently ran across a situation where a client of mine was being led down a precarious path by a lender from another state (licensed in AZ though), who hadn't "yet" disclosed what this loan was going to cost my client.  Just little "detail things" that they hadn't deemed worthy of mentioning yet.

05/19/2008 11:16 PM by Kent Simpson REALTOR®, CNS®, AHS®, RECS® (with The Pepper Group™ Diversified Real Estate)


 

TERI......  I am still trying to figure out why it has gotten worse. Are there just that many that are new or have been in it the last 6 years, that it was so easy up until now. What I think... you have to actually know what you are doing now and not just press a button....   it's sad and I think somany don't have the pride and passion.  Just my thoughts...

CAROLE..... now or previous.. it's always been frightening and sad.  Hey, I am not perfect, but at least take some pride in what you do. Learn how to be better and not just an order taker.

KENT...... yes, the agents too....  but they can't be there everyone minute or step by step. Meaning, unless they are privy to each phone call live, a realtor should be very careful of what they say to the consumer about mortgages.... especially since a high rate and fees don't mean that it's a bad deal. Not with all the fico changes.  Only the basics as I mentioned in here.... A letter to your loan officer from you, the consumer......

 

 

05/20/2008 07:58 AM by Jeff Belonger -- The FHA Expert.com -- FHA Loans -- FHA mortgages -- Mortgages (Infinity Home Mortgage Company, Inc)


I heard this on the radio this morning, VA and FHA are the only 100% financing options available.  Called DFI and reported it.  Tired of the nonsense.

05/20/2008 11:22 AM by Rich Sweum (Homestead Mortgage)


Jeff,

I sympathize with your frustrations of having to "un-do" what unethical LO's have instilled in people's heads...It is frustrating and does absolutely no godd.  I don't know why a person would over promise in the first place.

06/02/2008 06:26 PM by Spokane Home Loan -- Casey Brischle -- Mortgage Professional (Bank of Whitman)


I just talked to a client who was prequalified to buy a home.  Problem was that the interest rate they buyer was prequalified at never existed and is not likely to exist at closing.  Great I have clients prequalified to fail.

06/02/2008 09:37 PM by Laura Moore Godek (Laura Moore Godek, PC)


 

RICH.... lol..... well, they were 50% correct.... lolI am also tired of it....  yes, you can get to zero money out of pocket on a FHA mortgage, but it's not 100%... that is misleading...  and the average consumer doesn't know better and that could cause you and I to lose business.... because we won't be on the same page with the consumer or never get a shot at that consumer.

CASEY....   this wasnt really to say that I am frustrated... it was more awareness for the average consumer and sometimes educating the realtor.  I believe that we need to write about stuff like this more often... get it out into the public..

LAURA.....  now that part sucks... low balling or trying to bait and switch....  the longer that I am in this business, the easier it is to show the consumer that the other lender might be lying...  might... if I am already giving such a great rate... or, to tell them what questions to ask the loan officer... or to ask the consumer if the loan officer asked them these questions....  A letter to your loan officer from you, the consumer......

 

06/03/2008 10:51 PM by Jeff Belonger -- The FHA Expert.com -- FHA Loans -- FHA mortgages -- Mortgages (Infinity Home Mortgage Company, Inc)


As you know Jeff, FHA is a 97% financing program on purchases or 97 point something....shall we say.

Used in conjunction with the down payment assistance program the buyer does not come up with money other than closing costs if not credited, home owners insurance, appraisal, inspection if desired and earnest money. People who buy homes still need money! Sometimes buyers forget that.

 

 

06/10/2008 12:32 PM by Pete Cannon (Great Lakes Mortgage Corp.)


Jeff, I've taught my kids that a lot of advertising they see is misleading.  Unfortuneatly there is not enough policing done to stop all the miscreants.  As long as a message can be communicated to consumers without much risk of apprehension or penalty, "advertisers" will continue to misslead as many consumers as possible - all they want is for the phone to ring!

06/12/2008 03:51 PM by Michael Mullin ~ Spokane WA Home Loans | ~ Lake Spokane ~ Suncrest (First Priority Financial)


IT WILL BET BETTER BEFORE IT GETS WORSE. People that prey on consumers by offering gray information will not survive this market.

07/28/2008 06:21 PM by Christina Ewing (Countrywide Home Loans, Inc.)


Great post.  As a lender, it makes me sick to see so many people out there still misleading the general public.  I have friends that come to me with their friends GFE and it floors me.  One lender was charging almost 7% on a FHA (few weeks back) with 1% Origination and 2 Discount Points.  We were at 6.5% with only 1 Origination...and the list goes on with others that I have seen.  It is a shame that there are still LO's and companyies out there who do this.  As for 100% with FHA...I can come close but not all the way.  Up to 6% from the seller, but at least 1% of the transaction has to be from the borrower.

There are 100% Loans out there, but have many restrictions on them

 

Hope you have a great week.

 

07/29/2008 10:30 AM by Jason Northcutt (Wachovia Mortgage, FSB)


Seems like another sign of the times. 

07/29/2008 01:11 PM by Laura Moore Godek (Laura Moore Godek, PC)


 

To everyone else out there, I will try to get back to you....  on vacation for a week...

JASON N.....   I semi disagree with the tone of who is charging a lot, when not looking at the full picture. I am charging some 7.5% with 3 points total. Why?  The client has a 532 fico score and the loan amount is about 90k.  There aren't too many people that can even do a loan with a credit score below 580, let alone 560. And the one investor that we sell our loans to for these credit scores, not only are their rates about 1/4% higher than normal, but they have a fico hit of 2.75 pts with anything below 580.  Many will say that is rediculous... but you know what, when you are one of the few in the game, how do you complain. I only know of two other investors that can go below 580, but they won't allow you to underwrite your own files...  LOL  why would I go that way?  That means they have full control and theu could deny my loan at any given time. We underwrite our own loans, even with the scores down to 500.

In any case, thanks for your input... but in today's market, you can't just make another lender look bad until you have real credit scores and credit in front of you and have talked about their income, to make sure ratios are there. This same investor, I did a manual underwrite with a 52% back end ratio. How many can say they can do this also?  But I only had one investor that we could sell to after closing.... same investor, with higher rates.

 

07/30/2008 08:38 AM by Jeff Belonger -- The FHA Expert.com -- FHA Loans -- FHA mortgages -- Mortgages (Infinity Home Mortgage Company, Inc)


Jeff,

I can do a 150% FHA loan for a deceased donkey as long as he has a 425 fico score and his pal the rabbit will cosign.

Ron

07/30/2008 03:56 PM by Ron Avneri financial expert (Ron Avneri Inc.)


Great Point Jeff!  In some cases I can see charging higher for the work that may be invloved, etc.  I never bad mouth a lender just bring it to light if they are doing something wrong, or over charging.  In the case I was talking about, they are a client of mine and when they sent me the GFE from the other company I about fell over ... 1 Origination 2 Discount with a higher rate.  I can see charging two discount to bring the rate down because of a sub 6 score, but when our rate is below theirs with 1 Origination and no Discount and credit is mid 6's ... those are the issues I have.  I have many times looked a potential clients GFE and told them we cannot touch it, etc. 

I will admit that your posts actually invoke people to think and have a rational conversation!

Keep it up!

07/30/2008 09:30 PM by Jason Northcutt (Wachovia Mortgage, FSB)


You like the word "heck" as well. We'll have to start coming up with some new ones....like...."son of a gun"? Garsh darn it?

07/31/2008 07:34 PM by Christina Ewing (Countrywide Home Loans, Inc.)


Jeff: Unfortunately there will always be bad apples in our industry. I'm actually thankful that there's been this big correction lately. It's gotten rid of alot of the riffraff. That being said, you and I ultimately benefit by being knowledgeable and honest as witnessed by your 3 loans you recently saved. It's just getting there that's hard sometimes. Obviously these other jokers give us all a bad name. Just wait until the market heats up again. Everyone and their mother will get back in and it will be interesting! Take care.

 

Paul

08/01/2008 08:57 AM by Paul McFadden (Exact Financial Group)


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