The stresses of today's market seem to be taking its toll on even the most experienced Realtors.  Some seem to be losing even the common professional courtesy that one would expect from professionals.  Just about a week ago, I contacted and agent about a home that was going into foreclosure.  Her name was given to me by another agent, who was somehow involved with this listing.  I asked a few basic questions only to have her snap at me, " I am not your assistint!  If you want to find out about the house, why don't you look in the MLS?  I responded in a commanding voice, "Excuse me!  I only asked you a few simple questions.  I would appreciate it if you say you do not know the answer, instead of snapping at me.  To which she replied, "If you had 30 listings with half of them falling apart, what would you do?  I responded, I would not stress over it.  I continued, after having served 20 years in the military, I've learned not to sweat the small stuff.  I also suggested that she takes a vacation.  It seemed to have calmed her down...she actually apologized.  I actually accepted her apology; then re-introduced myself.  Would you believe we both worked for the same Qualifying Broker?  Courtesy and Respect goes a long way, even in Real Estate. 

albuquerque real estate

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C. Lloyd McKenzie, MBA

7001 Prospect Place NE Suite 200
Albuquerque NM 87110

Phone: (505)750-8552
Email: Info@LloydMcKenzie.com

 
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7 Comments on A little courtesy goes a long way, even Real Estate

MAY
18
2008

Good for you!  You used courtesy and professionalism to make her see her wrong.  I have not noticed the lack of courtesy yet here, but I am sure it is just around the corner the way the market is and all of us scrambling to make a sale.  I will remember your post and be courteous!  Great post!
1 2
1:00am • #1
202,804 Points 3 Featured Posts Outside Blog

And I bet you made these suggestions in a calm, pleasant voice instead of getting upset.  That's what calmed her down I can assure you of that!  Good for you!
1:01am • #2
1,063,514 Points 12 Featured Posts Outside Blog

That was a good job of handling that situation!  You're so right we need to treat everyone with respect and courtesy.  Thanks for sharing this with us.
1:04am • #3
257,379 Points Outside Blog

You did a great job of handling a bad situation.  You must be good at dealing with upset clients!
1:07am • #4
966,476 Points 60 Featured Posts Outside Blog Called Shot Master

Lloyd:  Congratulations on how well you dealt with this situation.  The way you diffused her anger and frustration showed you have class.  Way to go !
1:09am • #5
243,940 Points 18 Featured Posts Localism Sponsor Outside Blog

I would like to think that I could remain that calm...but it would certainly be a challenge.  What have you done to train yourself to not match the frustration of the person you are talking with? 

Once, at a CORE coaching class, we were asked if there was one thing we could change, what would it be?  I answered, I would like to be able to think more before I speak.  It's a hard habit to change.  Someone answered, before I respond to a challenging situation, I should count to ten.  I had to giggle...if I could remember to do that, I wouldn't need to count to ten!

I admire your discipline!
1:13am • #6
OCT
26
492,317 Points 10 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Thank you for your very invaluable comments. I appreciate them very much and I will endeavor to respond to them in a more timely manner. 
10:13am • #7

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C. Lloyd McKenzie, MBA - ALLSTAR REALTY -- Your Home Sold in 59 Days or Less...

Albuquerque, NM

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Empowering Buyers & Sellers in Albuquerque and Rio Rancho NM

Address: 7001 Prospect Place NE Suite 200, Albuquerque, NM, 87110

Office Phone: (505) 888-1700

Cell Phone: (505) 750-8552

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Albuquerque and Rio Rancho, New Mexico are among the most stable real estate markets in the United States. This has caught the attention of the national media. As such, it is incumbent on local Realtors to provide information about our cities for those interested in investing, relocating, or visiting. My goal with this blog is to highlight issues or topics in real estate, and where appropriate apply them to the local markets.


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