The stresses of today's market seem to be taking its toll on even the most experienced Realtors. Some seem to be losing even the common professional courtesy that one would expect from professionals. Just about a week ago, I contacted and agent about a home that was going into foreclosure. Her name was given to me by another agent, who was somehow involved with this listing. I asked a few basic questions only to have her snap at me, " I am not your assistint! If you want to find out about the house, why don't you look in the MLS? I responded in a commanding voice, "Excuse me! I only asked you a few simple questions. I would appreciate it if you say you do not know the answer, instead of snapping at me. To which she replied, "If you had 30 listings with half of them falling apart, what would you do? I responded, I would not stress over it. I continued, after having served 20 years in the military, I've learned not to sweat the small stuff. I also suggested that she takes a vacation. It seemed to have calmed her down...she actually apologized. I actually accepted her apology; then re-introduced myself. Would you believe we both worked for the same Qualifying Broker? Courtesy and Respect goes a long way, even in Real Estate.
And I bet you made these suggestions in a calm, pleasant voice instead of getting upset. That's what calmed her down I can assure you of that! Good for you!
That was a good job of handling that situation! You're so right we need to treat everyone with respect and courtesy. Thanks for sharing this with us.
You did a great job of handling a bad situation. You must be good at dealing with upset clients!
Lloyd: Congratulations on how well you dealt with this situation. The way you diffused her anger and frustration showed you have class. Way to go !
I would like to think that I could remain that calm...but it would certainly be a challenge. What have you done to train yourself to not match the frustration of the person you are talking with?
Once, at a CORE coaching class, we were asked if there was one thing we could change, what would it be? I answered, I would like to be able to think more before I speak. It's a hard habit to change. Someone answered, before I respond to a challenging situation, I should count to ten. I had to giggle...if I could remember to do that, I wouldn't need to count to ten!
I admire your discipline!
Thank you for your very invaluable comments. I appreciate them very much and I will endeavor to respond to them in a more timely manner.
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