Whether you are a real estate agent or a lender, insurance agent or a lawyer you deal with the public often who are in unpleasant situations not of their own making....and certainly not of their desire. They may have ....lost a job, found themselves unable to easily take care of as much property as they have called home for a lifetime, have had health issues that alter their lifestyle, death or divorce, have had to relocate to find employment...life has a way of throwing in interesting situations and we all choose how we adapt to them. As professionals in a service industry, we should be acutely aware of what a change can mean to someone when the choice has not been of our client's choosing.
It has been our observation that often when "life happens" with these relocating incidents....people take control of other aspects of their life in which they may not have any expertise or experience...it is an exertion of "authority" showing that they can still make decisions...that they ARE in control.
Sometimes one way to work with a person in this situation and ask advice and input on issues that they DO have control over....rather than dwell on those that have been "taken away". The decisions can be of a different or lesser nature ....but they are decisions all the same and give the person the "control" and with it, some of the self respect that they may have unknowingly lost in the process of life changing events.
We often talk about the "many hats" that people wear in a service industry. Certainly Psychologist is one...and gently approaching change...looking forward to the future....new friends...new opportunities whatever they may be is the brighter focus and you can help to provide that reminding them of all those positive things that lie ahead. Change is not something everyone welcomes.....we can make transitions easier by accentuating the positive.
This has been a life lesson post from Sally K. & David L. Hanson, Broker Associates in southeastern Wisconsin with Keller Williams Realty.