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"Tell the Buyers We Aren't Making ANY Repairs If We Take This Offer"

By
Real Estate Agent with Long and Foster Real Estate VA License # 0225089470

"Tell the Buyers We Aren't Making ANY Repairs If We Take This Offer"

When sellers feels worked over after purchase offer negotiatioins are over, hearing them say, "Tell the buyers we aren't making any repairs if we take this offer," is not uncommon.  It sounds reasonable to them. The sellers are not getting what they expected from the sale of the home and want to put their foot down right then and there before they put the final intials on the offer.  Here's why I advise them to NOT go down that road.

There are tons of emotions in a real estate transaction.  Fear and suspicion are two you don't want a buyer to feel.  Imagine what must go through their mind if they get back that message, verbally or written into the final paperwork as a counter.  The buyers don't feel they made an unfair offer from their point of view.  Their minds might immediately go to the most expensive repairs they can imagine.  "Oh no.  I bet the sellers know they need a new roof and didn't tell us.  We can't afford to fix a roof."  

If you are lucky enough to keep those fearful and suspcious buyers to the point of the home inspection, they are just waiting for something horrible to pop out of the inspection.  And if the inspector makes a cover-your-butt statement encouraging the buyers to get a trade professional to look into this or that because the inspector just can't stretch their neck out there, the buyers will feel their fear and suspicion are validated.  Never mind that a ton of agents have been on those follow up visits with trade professionals to hear the issue at hand soothed with the words, "I'm not sure why the inspector thought this was a big deal."  You might get a notice to void the contract right after the inspection.

Anyone's view of the circumstances in front of them is clouded by their emotions.  The reasons sellers want to stomp their foot down is that they feel screwed.  Actually following through on that foot stomping/no repair statement, can cause different unfavorable emotions on the other side of the deal.


The better line to take, in my professional point of view, is to say nothing.  Let the buyers have their inspection and feel confident about it.  Don't be there during the inspection to confront the inspector at various points.  That's just as bad.  Give the buyers time and space in your home to talk with their inspector in private.  

In the regional sales contract used in Bristow and Gainesville, there will be a "negotiation period" between the buyers and sellers, once the buyers deliver their repair requests to the sellers.  Maybe the repairs are minor and the hardcore line the sellers wanted to take is softened when they see that the buyers just want two missing window screens replaced, or the doorbell fixed.  Maybe an outlandish request to re-insulate the attic because the inspector saw a mousetrap can be handled with an explanation as to why the mouse trap is there, empty after eight years.  

Let's not forget the obvious.  At the point that the buyers are requesting repairs, they are out of pocket the cost of the inspection, possibly an additional cost of a radon inspection, and likely the cost of the appraisal.  That's about $1,000 worth of services paid out of pocket.  Do you think a buyer is going to walk away from a home in known good condition if a seller decides to put their foot down for minor requests and say no?  I seriously doubt it.  And that's their only course of action if a seller stonewalls them.  That would entail another outlay of cash and a roll of the dice that they will find a home in the same condition.  However, if sellers telegraph their intention to do nothing, buyers can get spooked and want out of the deal ASAP.

My advice is always going to be to not pump anymore emotion into the deal than already naturally exists.  And stating no repairs will be done after accepting a lower than anticipated offer is a bad foot to start the walk toward settlement.

Comments(13)

Elizabeth Weintraub Sacramento Broker
Elizabeth Anne Weintraub, Broker - Sacramento, CA
Put 40 years of experience to work for you

Hello Chris Ann: This instance is definitely local to North Virginia, because in 
Sacramento I take a hard-line stand. But then we also have a seller's market, low inventory and high demand, so sellers can get away with that attitude. It's a rare day that any of my sellers make repairs. Almost 100% of my transactions are sold over market value and no repairs.

Which sounds very different from your market. In fact, it sounds like if your buyers received a counter offer that said:

All parties understand home is sold strictly AS IS, and there will be no repairs, no credits and absolutely no renegotiations . . . your buyers would have a heart attack, LOL.

So anybody looking to buy in North Virginia should rely strictly on what Chris Ann Cleland tells them and not read blogs from other agents in other parts of the country and think it's the same.

Dec 30, 2017 10:11 AM
Chris Ann Cleland

Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents --Yes.  Buyers would fold up their tent and go home.   

Dec 30, 2017 10:17 AM
Anthony Acosta - ALLATLANTAcondos.com
Harry Norman, REALTORS® - Atlanta, GA
Associate Broker

Good morning Chris Ann Cleland 

Thank you for the helpful information regarding offers and repairs.

Dec 30, 2017 10:15 AM
Brad Thomsen
Big Bear Realty - Edmonds, WA
Real Estate Services

Hi Chris Ann Cleland 

Sellers too often think negotiations are all about them and their needs.

Happy Selling!

Brad

Dec 30, 2017 10:21 AM
Chris Ann Cleland

Brad Thomsen --Same can be said for buyers.  The key is to not let your position show to early in our market.

Dec 30, 2017 10:33 AM
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Hi Chris Ann Cleland, I've had buyers walk away from deals because of unsatisfactory home inspections. Doesn't happen often but it does. 

Dec 30, 2017 10:30 AM
Chris Ann Cleland

Beth Atalay --I had one walk before the inspection happened, but that was a different deal all together.

Dec 30, 2017 10:34 AM
Susan Hale
Re/Max Realty of Defiance,Inc. - Defiance, OH
Re/Max Northwest Ohio Realtor

Part of your comment reminded me of this question; should a Realtor be present at the home inspection?  In the Bryan area it was always required that the Realtor accompany the inspection same as accompanying for a showing appt.  In Defiance it seems the opposite. Give the inspector the lockbox code and let the buyer be there with no Realtor.  I see both sides of this scenario.  Some of the Sellers definitely want a Realtor present to protect their property from theft,etc. 

Dec 30, 2017 10:30 AM
Chris Ann Cleland

Susan Hale --I think an agent always should be present, but preferrably the buyer's agent.

Dec 30, 2017 10:34 AM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

It often depends on whether you are operating in a strong buyers market, or strong sellers market, as to how those things shake out during negotiations.   

However, I am especially in agreement with your statement, "The better line to take, in my professional point of view, is to say nothing.  Let the buyers have their inspection and feel confident about it. " 

I am a strong proponent of home inspections.

Dec 30, 2017 12:28 PM
Chris Ann Cleland

Myrl Jeffcoat --The only mandatory repair here is that the smoke detectors be in working order.  Beyond that, it's all negotiable.  That means sellers can say no to repair requests.

Dec 30, 2017 02:45 PM
MichelleCherie Carr Crowe .Just Call. 408-252-8900
Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

It is often a balancing act of trying to keep everyone's emotions not only in check, but ensuring only appropriate communication is had. It is a part of the job we must excel in if we want any transactions to actually close!

Dec 30, 2017 01:31 PM
Chris Ann Cleland

Michelle Carr-Crowe-Top 1% Diamond Certified Real Estate Team Sells Cupertino San Jose Homes-Just Call 408-252-8900 --Selling homes is a lot like playing poker.  You don't show all your cards until you have to.

Dec 30, 2017 02:46 PM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

I hear this more and more Chris Ann Cleland and no matter how much i tell my sellers, some think they know better

Dec 31, 2017 06:06 AM
Chris Ann Cleland

Scott Godzyk --Let the buyers come out of pocket for the inspection have some skin in the game to walk away from.  That's a better negotiating position.

Dec 31, 2017 10:21 AM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

Real words of wisdom there Chris Ann!

My advice is always going to be to not pump anymore emotion into the deal than already naturally exists.  

Jan 01, 2018 07:08 AM
Robert Vegas Bob Swetz
Las Vegas, NV

Hello Chris Ann,

Very well said and I think that sellers & buyers should both take a equal stand when trying to make a sale, not just the seller. If the selling price is way above asking price then by all means the sellers should bend a little and maybe take care of some simple repairs.

Hope you had a Merry Christmas, a Happy New Year and that 2018 will be more productive towards real estate vs family issues 

Jan 01, 2018 09:06 AM
Robert Vegas Bob Swetz

YES ...


And if the sellers are only getting what it's worth and or breaking even then they shouldn't have to fix anything.

Jan 01, 2018 09:23 AM
Chris Ann Cleland

Robert Vegas Bob Swetz --Very true.  Sellers getting top of the market are going to be expected to do more.

Jan 01, 2018 09:08 AM
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

That is good advice Chris Ann, but I have to admit, I felt like saying that when I got an offer on my house that is now under contract. It was a rental and I priced it so that I could get the tax wwrite off for taking a loss on it.  The agent that brought the offer called me when I listed it and told me it was priced too low, then brought me a lowball offer!  I had to make myself back off and not give in to the emotion!

Jan 01, 2018 09:39 AM
Chris Ann Cleland

Sybil Campbell --It's hard to represent yourself or family.  I had that same feeling when I listed my mom's condo.  

Jan 01, 2018 09:53 AM
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

You said it when you said we don't need to pump more emotion into this process...one of our toughest jobs is to insure everyone keeps a calm head and stays on an even keel. After all, we should all want the same thing in the end:  a successful closing.

Jan 01, 2018 10:30 AM
Chris Ann Cleland

Susan Haughton --Not an injection of resentment and anger.

Jan 01, 2018 10:47 AM
Pat Starnes-Front Gate Realty
Front Gate Real Estate - Brandon, MS
601-991-2900 Office; 601-278-4513 Cell

You nailed it, Chris Ann. Emotions can get in the way of negotiating repairs and sales prices. Better to stay calm and keep emotions out of the transaction.

Jan 01, 2018 02:35 PM