There are a sizable number of businesses that fun very well as long as the owner is there. What happens, however, when the owner takes a vacation?
If you are the owner have you ever felt like you can't take a vacation? If this is the case with you here is the cause of the problem. You have so much going and and are experiencing business growth and you are afraid to leave because someone else might mess things up. Your solution will lie in becoming a leader who trains and develops your team and then empowers them by delegating with confidence.
It is important to have the right people doing the right jobs. Start by having job descriptions for everyone. Make sure that every staff member is qualified for the job. Find out each person's qualifications and whether they meet the requirements of the job. You may discover that you may need to hire some different people. You will need to focus on training and development to get your staff up to speed.
Next, look at every activity in your business as a process. What is the purpose of each activity? For example, we can start with the sales process. I asked my business owner to tell me who was responsible for making the sales proposals. She told me that the responsibility was solely hers. By holding that authority, she is creating a roadblock for sustainability and growth. Many owners fear giving too much information to the staff for fear of having trade secrets given to competitors. Those who follow that advice will never grow past the level of business they can close themselves. Proposals are better done by the people closest to the sale. You don’t need to share secret formulas with your staff but you should set up a procedure for pricing your products and services. Set up price lists for all products and services. Develop procedures for determining the price of each job. And then let the staff do the work. You will increase sales and increase customer satisfaction by empowering your employees.
Share business goals with your staff and help them develop their own goals. Their goals should support the overall goals of the business. Expect every staff member to take ownership and recognize them when they do. Give them responsibility and knowledge of performance measurements for their area of responsibility.
Remember that by properly delegating and giving authority to those closest to the work you will multiply the performance of your organization. With proper guidance you will delegate with confidence and this will build momentum. As momentum grows you then can enjoy and sustainable business that runs without your involvement in day to day details. For a similar post on our website see CAN MY BUSINESS SURVIVE WHEN I AM NOT THERE?
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