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SurveyMonkey - a Useful Tool for Client Feedback

By Lottie Kendall

Real Estate Agent with Compass CA DRE# 01215160

February 09, 2018 04:57 PM

In the "old days" of real estate I used to send a paper request to clients requesting feedback after a transaction had closed. Fast forward to now, and I'm using SurveyMonkey.

SurveyMonkey is easy to use, both for the sender and the respondent. There is a free version allowing one to ask 10 questions.

We'll be switching up the questions a bit; I want to give links to Google Reviews, Yelp! and Zillow when I ask for testimonials. (But, I certainly won't change Question 2: What can we do to improve? I love the answer here--it made me laugh out loud!)

Next, I want to figure out the best way to get video testimonials. There's always something new to discover and learn, but for now, SurveyMonkey works just fine.

Have you tried it?

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Lottie Kendall

Compass - San Francisco, CA

Helping make your real estate dreams a reality

Myrl Jeffcoat - SurveyMonkey is free--at least, there's a free version which is what I've been using--so you might want to give it a try.

Sally K. & David L. Hanson - getting feedback from our clients can help us improve.

Feb 10, 2018 06:55 AM

Debb Janes

Camas, WA

Lottie Kendall

Compass - San Francisco, CA

Helping make your real estate dreams a reality

Hi Endre Barath, Jr. - we can't be afraid of feedback if we want to get better at what we do, right??

Feb 10, 2018 06:57 AM

Debb Janes

Camas, WA

Debb Janes

Nature As Neighbors - Camas, WA

Put My Love of Nature At Work for You

I'll check it out Lottie. I also think it's important to ask if we can improve our service in any way.

Feb 10, 2018 08:15 AM

George Souto

George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT

Your Connecticut Mortgage Expert

Lottie this is a tool I should seriously think about implementing. Thank you for sharing this.

Feb 10, 2018 01:02 PM

Kathy Streib

Cypress, TX

Home Stager/Redesign

Thank you Lottie Kendall

Feb 10, 2018 06:07 PM

Lottie Kendall

Compass - San Francisco, CA

Helping make your real estate dreams a reality

Check out SurveyMonkey and see what you think Debb Janes EcoBroker and Bernie Stea JD and George Souto It's super easy to set up a free account; easy for the respondents, too. I have my assistant send it out so clients hopefully feel more free to answer honestly, especially if there's something I should do better.

Feb 10, 2018 08:29 PM

Debb Janes

Camas, WA

Lottie Kendall

Compass - San Francisco, CA

Helping make your real estate dreams a reality

Hi Kathy Streib - thanks for the mention in your weekly "ah-ha moments." I'm honored.

Feb 10, 2018 08:30 PM

Wayne Martin

Wayne M Martin - Chicago, IL

Real Estate Broker - Retired

Good morning Lottie. Thanks to Kathy Streib for your mention. Survey Monkey can indeed be a very useful tool. Enjoy your day!

Feb 11, 2018 06:10 AM

Lottie Kendall

San Francisco, CA

Kristin Johnston - REALTOR®

RE/MAX Platinum - Waukesha, WI

Giving Back With Each Home Sold!

Way to go on being mentioned in Kathy's weekly wrap up this week!

Feb 11, 2018 07:18 AM

Lottie Kendall

San Francisco, CA

Will Hamm

Hamm Homes - Aurora, CO

"Where There's a Will, There's a Way!"

Hello and looks like this is something I need to look into for future survey.

Feb 11, 2018 09:52 AM

Lottie Kendall

San Francisco, CA

Marte Cliff

Marte Cliff Copywriting - Priest River, ID

Your real estate writer

This is a perfect idea - at least for all your clients who use the Internet. Much easier for people to just type in the answers and hit send than to write it out and then manage to get the reply into the mail. Cheaper for you too - you don't have to send out stamped return envelopes!

Feb 11, 2018 11:52 AM

Lottie Kendall

San Francisco, CA

Sharon Tara

Sharon Tara Transformations - Portsmouth, NH

Retired New Hampshire Home Stager

I had not heard of this. Thanks for sharing!

Feb 11, 2018 01:26 PM

Lottie Kendall

San Francisco, CA

Lottie Kendall

Compass - San Francisco, CA

Helping make your real estate dreams a reality

Hi Wayne Martin - do you use SurveyMonkey? I'm finding it very useful.

Hello Kristin Johnston - REALTOR® - a mention in Kathy's "ah ha moments" is always an honor.

Hi Will Hamm - give SurveyMonkey a look -- practice on a friend or colleague - see if it's useful to you. Free is a good price!

Feb 11, 2018 07:19 PM

Lottie Kendall

Compass - San Francisco, CA

Helping make your real estate dreams a reality

Hi Marte Cliff - SurveyMonkey is great - free, simple for me, simple for respondents, quick -- not much beats that.

Hi Sharon Tara - I bet you could find fun ways to use SurveyMonkey!

Feb 11, 2018 07:20 PM

Sharon Tara

Portsmouth, NH

Tammy Lankford,

Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA

Broker GA Lake Sinclair/Eatonton/Milledgeville

I haven't used survey monkey, but I have sent a "customer satisfaction survey for 20 years via email" with very good response rates

Feb 11, 2018 08:25 PM

Lottie Kendall

San Francisco, CA

Jeff Dowler, CRS

eXp Realty of California, Inc. - Carlsbad, CA

The Southern California Relocation Dude

I have taken Survey Monkeys before but don't use it in my business. This is a great idea! Thanks, Lottie...and nice survey results!! I love the idea of cloning!

Jeff

Feb 11, 2018 08:43 PM

Lottie Kendall

San Francisco, CA

Lottie Kendall

Compass - San Francisco, CA

Helping make your real estate dreams a reality

Good morning, Tammy Lankford, - the form of our surveys doesn't matter; the fact that we request feedback does. Good job!

Hi Jeff Dowler - yes, I had to laugh when I read the survey comment about "cloning Lottie." I have great clients!!

Feb 12, 2018 06:15 AM

John Wiley

Fort Myers, FL

Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

I have used this method for larger groups, had not thought to use it for consumers I have worked with.

Great tip. Thanks

Feb 13, 2018 05:28 AM

Lottie Kendall

San Francisco, CA

Mike & Cindy Jones

Florida Homes Realty & Mortgage - Jacksonville, FL

Real Estate - (904) 874-0422 - Jacksonville, Fl

Good stuff. Thanks for sharing. Asking for people to review me online has always been tough for me to do.

Feb 13, 2018 06:30 AM

Lottie Kendall

San Francisco, CA

Lottie Kendall

Compass - San Francisco, CA

Helping make your real estate dreams a reality

Good morning, John Wiley -So far SurveyMonkey is working well on an individual basis. I'll be massaging my questions a bit, I suspect.

Hi Mike & Cindy Jones - I need to figure out how to put a link to online sites where I'd appreciate testimonials right in the SurveyMonkey form. Life (and business) is a work in progress.

Feb 13, 2018 07:36 AM