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You really didn't say that, did you?

By
Managing Real Estate Broker with Fathom Realty PB00068179

You really didn’t say that, did you?

This past December I helped my son in looking for a home. While I usually do not like to work with family or friends what can I say, it happens.

He had found a home (new construction) that we made an offer on. He drove by it daily and nothing was being done. Then his lender got involved after the initial inspection. She sent an email to the other agent advising him they would not release the funds until certain things were done. That prompted a call from the listing agent.

While I’m not an angel the language he used I haven’t heard after retiring from law enforcement. As he was spouting off words that would ban me from this sight, I just listened. Once he was through I phoned my son. He told me to write a termination of contract which I was in the process of doing when the other agent called back. He apologized, but it was too late. Back in the day those words would have caused a violent reaction. I was very happy I’ve learned not to react immediately to such verbal abuse.

To those who read this remember once you open your mouth in anger those words cannot be taken back. Take time to calm down, access the situation and if necessary make that call. We did find another home in a nicer neighborhood and closed the deal.

Posted by

 

NW Arkansas the home of WalMart, JB Hunt Trucking and Tyson Foods.

 

Come for a visit stay for a lifetime.  

 

URL http://www.sellnwa.com 

Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

That is some story, James. As I often tell people, saying the wrong thing and trying to take it back is like trying to push toothpaste back into the tube... almost impossible to do.

Feb 19, 2018 05:15 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning James Dray,

Its a shame this listing agent didn't stop and think before he spoke. Verbal abuse should never be tolerated. Glad you found a home in a nicer neighborhood and you closed on it!

Feb 19, 2018 05:53 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning James. Boy are you right on point with this one. So has your son found an alternative?

Feb 19, 2018 06:29 AM
Deborah Ann Spence
Fierce Realty Corp - Philadelphia, PA
Awesome Realtor serving Philadelphia and suburbs!

Good for you

Feb 19, 2018 06:30 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning James - Hopefully I could control myself with such a barrage of words.

Feb 19, 2018 07:28 AM
James Dray

It took all I could muster not to reach through the phone and grab his neck

Feb 19, 2018 07:31 AM
Hannah Williams
HomeStarr Realty - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-820-3376

It is nice to hear you write about your Real Estate experiences .  I believe there is a house waiting for people . This house was not the right house for your son . This outbourst caused you to and your son/client to be released from the contract . There was another house waiting for you calling too you .

Feb 19, 2018 08:19 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

James,

Wow!  What a great way to lose a client!  I bet that he should be thanked and the house you found was much better in the long run.  A

Feb 19, 2018 08:30 AM
Kathy Streib
Cypress, TX
Home Stager/Redesign

James- I am overly cautious because I can have a sailor's mouth.   But I've never lost my cool or composure with a client. (I was tempted, though.)

Feb 19, 2018 01:16 PM
James Dray
Fathom Realty - Bentonville, AR

You have a sailor's mouth, come on now.  

Feb 19, 2018 01:46 PM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi James Dray - You are a wise man. This is exactly what wisdom is all about!

Feb 19, 2018 03:02 PM
Corey Martin
Martin Presence Group - Ruston, LA
Real Estate and Management Solutions

Keeping a cool head has saved me from a lot of embarrassment in the past. Thank you for sharing. 

Feb 19, 2018 05:37 PM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Hi James,  Thanks for sharing your story.  Important to always think before you speak.  It's very difficult to unsay something you have said.  

Feb 19, 2018 07:48 PM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

In my past corporate life I was the person who got all the complaints. when our service reps would get fed up; they turned the irate client to me. I learned a lot James Dray 

Feb 19, 2018 10:24 PM
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

Listen more with two ears and exercise the mouth less is always wise sage advice James Dray ! Thanks for sharing your personal story. Bet your son was glad you were looking over his shoulder, had his back in the home purchase experience.

Feb 21, 2018 06:35 AM
Jane Chaulklin-Schott
TEAMCONNECT REALTY - (407) 394-9766 - Orlando, FL
TeamConnect Luxury Homes - Orlando, Florida, 32836

Interesting true life story, James.  Sort of reminds me of the Michelle  Obama saying:  "When they go low, we go high."  Very difficult to readdress some words that are offensive.  One can forgive;  difficult to forget.  In this case, seems the outcome was favorable for your son. Good.

Feb 22, 2018 06:50 PM
Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC
The RIGHT CHARLOTTE REALTOR!

I'm a very forgiving person but, there's principle involved here - too late for that builder & agent but, thankfully your son is in a better place anyway, James! Sometimes these things happen to open our eyes and bigger and better things arise from it!

Congratulations to your son on his new home...and to you for keeping your cool! 

Feb 22, 2018 11:05 PM
James Dray

With my hair trigger temper you just don't know what it took not to respond

Feb 23, 2018 04:06 AM
Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Well as an Airborne Ranger Infantry person I could relate to the response you would have had as well, indeed the listing agent was lucky that you mellowed like I did over the years:))Endre

Feb 24, 2018 10:36 PM
Sharon Mistowski
Horizon Lending Services, LLC - Flint, TX
Horizon Lending Services, LLC

What a scary story to reveal! So glad you and your son were able to get out of that relationship sooner than later. I like what Jane mentioned earlier, "One can forgive; difficult to forget." So true when it comes to our interactions and the way we communicate with each other.

Mar 20, 2018 03:57 PM
Mary Jo Quay
H360homes.com - Minneapolis, MN
I Move You Home

Two years ago I had a transaction with a national builder. They were not abusive, but they treated a $500K client very shabbily. We were obligated to use lender docs, he took exactly 12 minutes to run through 47 pages, twisted the clients arm to use their mortgage and title, and pretended that he didn't understand what a boot bench way (client asked for one).  We closed with our title of choice, their title company works 8-2PM, and if we didn't have a paper check to them by then, we would have to wait from that Friday until Monday for keys. I drove the extra 20 miles to deliver the check before 2PM, and the closer handed me a package, "Normally we do an orientation, but since you didn't close with us, here's my card if you have questions."

I get better service on an oil change. Would I recommend that builder? 

Mar 20, 2018 07:00 PM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I was just looking through archives and saw this post of yours and thought it was worth another comment. I bet you can drop a couple f-bombs easy with a patrolmen's mouth, James. Especially when protecting a loved one...

Jul 06, 2018 08:19 PM
James Dray

I know you served in the Navy.  Put the language with a hair trigger, you got me wrapped up in one.  Don't push me

Jul 07, 2018 02:25 AM