A Little Kindness Goes A Long Way

Real Estate Broker/Owner with Amanda Davidson Real Estate Group 0225221517

A Little Kindness Goes A Long Way
In many areas the market is tight – low inventory, multiple offers, and rising interest rates put the pressure on buyers, sellers, and agents. When the pressure is on it’s important to remember to remain calm and kind. No matter what the market conditions are bad behavior has no place in a real estate transaction.

 Kindness in Real Estate

As I reflect on the first quarter of 2018 and analyze its challenges a lack of kindness and respect stands out most. Everyone deserves both kindness and respect. Egos, attitudes, and demands do nothing but, raise tensions. They do not accomplish anything positive. Buying or selling a home is a marathon, not a sprint and it takes patience from all parties involved. I understand buyers and sellers getting stressed and acting emotionally but, I do not understand real estate agents that take that path. An agents emotions should never enter a real estate contract – NEVER.

Kindness in Real Estate
There’s been a consistent flow of agents threatening, cursing, and making demands that aren’t reasonable. An example being submitting an offer on a listing and demanding my sellers respond within hours and accept the offer because they don’t want their buyer in a bidding war. On the opposite side when assisting buyers the listing agent who doesn’t return calls, texts, or emails can be a challenge as well. The current seller’s market won’t last forever but, the impression agents leave will. It’s a very small world and if there’s one thing we all remember it’s how people treat us. I often wonder if buyers and sellers know how their agent acts. Our clients deserve our absolute best at all times and that includes interaction with another agent.

Kindness in Real Estate 

Agent relationships are an important part of this business. That applies no matter what the market conditions are but, I think it makes an even bigger impact when the market is tight. A healthy and productive relationship with other agents only helps our clients. No one wants to work with a bully agent. While we represent different parties in the transaction we share the goal of getting both sides to closing with terms and conditions that are a win-win for the buyer and the seller.

Kindness in Real Estate 

As agents, we can’t let stress get to us. No matter how much stress we’re feeling we should always treat others how we would like to be treated. A little kindness goes a long way.



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Amanda Davidson Real Estate Group





Amanda Davidson

Amanda Davidson Real Estate Group

Broker - Owner
Licensed in VA and DC

6485 Old Beulah Street
Alexandria, VA 22315

Cell: 703.431.3755
Fax: 703.562.7057


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Carol Williams
U.S.: I specialize in helping agents who have been in the business 2 years or less create a thriving business. - Wenatchee, WA
"Customized Mentoring & Marketing Services"

Hi Amanda,
Agent relationships are more important than many realize!  The agent on the "other" side has influence and, all things being equal, is way more inclined to recommend an amiable agent than a bully.  Excellent post.

Apr 14, 2018 06:28 AM #5
Patricia Feager
Selling Homes Changing Lives

Well said Amanda S. Davidson! You're right, the Seller's Market won't last forever but lasting impressions will. There is no room in this industry for rudeness and emotional response to offers that leaves a bad taste in ones mouth. I also wonder if clients know what agents are saying while negotiations are taking place.  

Apr 14, 2018 06:39 AM #6
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

This is excellent advice to share.

The stressful situations in the current market can lead to highly emotional responses.

Apr 14, 2018 06:44 AM #7
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

One of the reasons we can be invaluable in a transaction is because we are "supposed" to be cool cucumbers who keep the stress level at a minimum. When agents start beating their chests and making demands, they are part of the problem - not the solution. D 

Apr 14, 2018 07:08 AM #8
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


We have always felt that we were the "shock absorbers" in the sometimes rocky road of getting a property sold.  I have to take my hat off to the commercial real estate community we worked with in Los Angeles, we always knew that getting the deal done was the most important goal, and all pettiness and hissy fits had no room in the transaction.  A

Apr 14, 2018 07:41 AM #9
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Amanda, this post should be featured, and amazing how many transactions we see this happening.   Agents SHOULD always maintain their professionalism, and often we see just the opposite, and so sad.   If their clients saw how they act, wonder if they would have chosen them?

Apr 14, 2018 07:50 AM #10
Kristin Johnston - REALTOR®
RE/MAX Realty Center - Waukesha, WI
Giving Back With Each Home Sold!

SO TRUE!  I am admittedly stressed out right now, but I would never be mean to agents....we are in this together!

Apr 14, 2018 08:11 AM #11
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Clients of yours will feel comfortable that you handle things the right way and that leads to your offers getting accepted more often than not.

Apr 14, 2018 11:25 AM #12
Sally K. & David L. Hanson
Keller Williams 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce - Short Sale

There are some attitudes best left outside of a transaction and certinaly don't contirbute to the harmony of the transaction.

Apr 14, 2018 06:17 PM #13
Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

You know, I had a conversation with a seller the other day - the buyer stopped by their house on moving day to bring them 'moving day treats!' I thought that was so very kind, Amanda. 

But, back to the main story - the buyer proceeded to share his many apologies for issues that his agent created during the transaction. She truly created a 'crap storm' for me but, being the high quality shock absorber I am (LOL), my clients were none the wiser to the drama! I handled it and protected them from the issues the agent was trying to pull. I knew we had a back-up Offer and I wasn't going to allow her to bully me...or my sellers.

At Closing, my sellers called out the agent for missing the survey and her buyers having to pay 4 times the cost of the survey because of her, "So, are you paying for the rush fee on the survey?!" LOL I had said nothing to them but, the buyer had shared this, and many other stories with my clients. I wanted to applaud my client for the comment but, just kept my mouth shut and hands in my lap! 

In the end, my clients were protected from additional stress and Closing wound up being a big celebration for them. That is always my mission but, I much prefer to work with agents who share my attitude! 

Apr 14, 2018 10:00 PM #14
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I hope all agents will read this post and learn from it. Thank you for sharing 

Apr 15, 2018 03:43 AM #15
Nick & Trudy Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtors, Philly Main Line

This is a great post and very true. I find myself often explaining some requests to agents as my client has requested, so they know it is not me trying to be a bully. We need to maintain our rleationships with each other. I know who I don't want to do business with from past experience and other agents also talk about the deals that were nightmares due to the agents on the other side.

Apr 15, 2018 08:55 AM #16
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

wonderful post Amanda S. Davidson and you are right these attitudes  are remembered . When you work with an agent with good ethics you want to work with them again . We need to work together to get the job done  ..Love this post

Apr 15, 2018 10:35 AM #17
Sheri Sperry - MCNE®
Coldwell Banker Residential Brokerage - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

HI Amanda S. Davidson - This is why you and your team are so successful. I agree with every word you wrote. This post should have a gold star. 

Like you said, this market will not last but memories about how we were treated will stay with us forever.  I remember how humbled top agents felt during the downturn and now some have slipped back to their old habits. It is a shame. Great post!

Apr 16, 2018 09:22 AM #18
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good afternoon Amanda -  keeping a cool head will win in the end.  Being a facilitator and consensus builder is how I see it.

Apr 16, 2018 02:53 PM #19
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Amanda, keeping calm and managing the expectations of buyers and sellers are one of the most important benefit a Realtor brings to the table. What an awesome post... for me the hardest part is when I am on the listing side and have to break the bad news to those who missed out in a multiple offer situation... I know what it is like being on the receiving end.... and indeed kindness goes a long way, Endre

Apr 16, 2018 04:46 PM #20
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

Your reputation is everything! Great post and great advice!

An agents emotions should never enter a real estate contract – NEVER.

Apr 17, 2018 04:09 PM #21
An Idabel OK Broker ~ Judi K Barrett
Judi Barrett~Integrity Real Estate Services~Idabel, Oklahoma - Idabel, OK
BA, Integrity Real Estate Services -IDABEL OK

The golden rule works well inlife including in real estate transactions.

Apr 21, 2018 01:29 AM #22
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker and Attorney Licensed in DC, MD, VA,

Screaming and abusing the other agent is just plain pointless - it is so much better to keep a cool head and work tpgether toward the goal of a smooth closing

Apr 21, 2018 03:55 AM #23
Dorie Dillard
Coldwell Banker United Realtors® ~ 512.346.1799 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Amanda S. Davidson,

I'm so glad that Carol Williams featured your post in her Second Chance Saturday Series. The AR Gods have fallen asleep this should have been featured! You are so right about respect and treating everyone fairly. Your reputation in this business is everything!! When you receive 7 offers on a listing and one agent has been trouble in the past and still is guess who won't get the nod for their buyer!

Apr 21, 2018 05:09 AM #24
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