User37960_1_t Jim Hirschhorn, GRI, Real Living - Orlando
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When I worked for the Ritz-Carlton in Philadelphia, we had a guest who called to ask how to get to the hotel from the airport. We told him about various transportation options including taking a taxi...which he did. He had the ride from hell and when he got to the hotel, he was steaming mad. He went off on the bellman, he went off on the Front Desk clerk and he wrote a letter to the General Manager stating his experience "with our transportation company". This was a Philadelphia Cab Driver!

The point of this story is that, as agents, we often find repair people, home inspectors and mortgage companies that we like to do business with. If we have a customer call them and only them, are they perceived to be "our guy?" We have been taught as Transaction Brokers that our role is to manage the transaction. I work with agents who say, they want a job done right and know that their lender or their inspector will do a good job. He also said that he had hired this person to work for him on 2 occasions so he actually could say that it was "his guy!" And if an office uses a certain Title Company, is this the same thing?

Thoughts?

 
Post is included in group: RealtorsĀ®
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3 Comments on Do you "Have a Guy?"

Jim, all our "Guys" have to have a good reputation or we will never recommend them again. That taxi cab driver should get no more business from that hotel based on feedback.

05/23/2008 03:47 PM by Gary Woltal - REALTORĀ® Dallas Ft. Worth (Keller Williams Realty)


Easy to say but we are talking about a Cab that someone picked up at a busy airport. Impossible to regulate..especially since it was not on our end.

05/23/2008 03:53 PM by Jim Hirschhorn, GRI, Real Living - Orlando (Real Living Real Estate Solutions)


We always give clients a list of recommended "guys." And when clients insist on knowing which is the very best, we stand our ground.  We make sure choices are made by the client. 

05/24/2008 08:13 PM by Rosario Lewis, GRI ~ DDR Realty, Orange County, NY (DDR Realty)


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Real Estate Agent: Jim Hirschhorn, GRI, Real Living - Orlando (Real Living Real Estate Solutions)
Jim Hirschhorn, GRI, Real Living - Orlando
Orlando, FL
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Real Living Real Estate Solutions

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