When I worked for the Ritz-Carlton in Philadelphia, we had a guest who called to ask how to get to the hotel from the airport. We told him about various transportation options including taking a taxi...which he did. He had the ride from hell and when he got to the hotel, he was steaming mad. He went off on the bellman, he went off on the Front Desk clerk and he wrote a letter to the General Manager stating his experience "with our transportation company". This was a Philadelphia Cab Driver!

The point of this story is that, as agents, we often find repair people, home inspectors and mortgage companies that we like to do business with. If we have a customer call them and only them, are they perceived to be "our guy?" We have been taught as Transaction Brokers that our role is to manage the transaction. I work with agents who say, they want a job done right and know that their lender or their inspector will do a good job. He also said that he had hired this person to work for him on 2 occasions so he actually could say that it was "his guy!" And if an office uses a certain Title Company, is this the same thing?

Thoughts?