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Those of you in the Mohave Valley area who have Frontier communications (Frontiernet.net) as your email provider need to be aware of some recent issues with Frontiers email service.  First, if you were not aware of this, you are being required to change your account settings for your outgoing email.  Frontier sent a vague email "explaining" this, but it was so poorly written many I know, including myself, had no idea if it pertained to us, what accounts it affected and what to do about it.

When Frontier switched to the new requirements this past Friday most computers would provide an error message stating that the mail could not be sent.  But not all computers displayed this message!!!  My office laptop did display this message, but my home PC did not!!  I have no idea where my sent emails went on Friday, but, THEY DID NOT GET DELIVERED!.  So, if you're a Frontier customer and sent emails out since Friday morning you may have to RESEND them.

And what happens to those non-Frontier email accounts?  I have a company email service which is forwarded to Frontiernet.  While I get messages, I cannot send replies using my company email account.  It seems Frontier DID NOT take into account that some of us use multiple email services.  My outgoing company email cannot be configured (at this time) to send outgoing mail including responses to those emails received.

 

2 Comments on What happened to your non Frontier email account?

We had the same issue. 

Your brokerage should have been given a username and password from Frontier when they opened the account.

In Outlook or your email client, go to Tools, Email Accounts, select the email account, then select change.  Go to More Settings, Select Outgoing Server, Check "My outgoing server requires SMTP Authentication, check  the box Username.  Enter the Username and password given to the broker when the account was opened and you should be good to go.

 

06/19/2008 08:51 PM by Kathleen Murray (Realty Executives Mohave)


Kathleen, you are correct about the SMTP authorization.  But I have a Keller Williams email account forwarded to Outlook through Frontier.  What ended up happening is that in order to get my KW email I had to set up the server to handle incoming mail the same as the Frontier accounts.  It was a long, very long process with Frontier tech support before finding someone who had the knowedge to actaully figure out how to set up the POP3 and SMTP for non Frontier accounts.  I am happy to say that all is well in email land finally.

 

Now about that Frontier modem in my office................................................................... 

06/19/2008 09:45 PM by Cliff Collipriest (Keller Williams Realty/River Cities Specialists)


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Real Estate Agent: Cliff Collipriest (Keller Williams Realty/River Cities Specialists)
Cliff Collipriest
Bullhead City, AZ
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Keller Williams Realty/River Cities Specialists

Office Phone: (928) 704-2568 Ext.: 228
Cell Phone: (928) 234-3930
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