Special offer

Want to avoid the feast or famine wave of business? Here's how!

By
Real Estate Agent with Keller Williams First Coast Realty - The Marro Team

Fernando was asking the question, Does your Staging Business come in waves ?  I have to say that certainly in the beginning it did for me.  I remembered and followed the lessons that I learned as the administrative manager of a real estate office.  There were successful agents, not successful agents and then those that rode the waves.  They would have a great listing or sale and then there would be this lull where they had to market themselves like crazy to get business.  Then there would be another great listing or sale (or even a series of them) then that slow time again where they had to market like crazy.

What made the difference between the successful agent and the wave rider?  The truth is that the successful agent worked their business every single day.  It didn't matter if they had a closing that day, if they brought in 3 listings the day before, or if they were going to spend the entire week with buyers.  Every single day they did something to reach out personally to potential clients.  Notice those words I underlined.  This means they didn't spend all their time in front of a computer emailing, checking email or blogging.  They were actively working their businesses. 

What defines actively working your business?  In some way specifically reaching your target audience.  You should be out there pounding the pavement.  You should have some time in your day set aside to prospect and market yourself... NO EXCUSES!  The busy agent doesn't decide that they are busy enough that today they don't need to market themselves.  On the contrary, they know that business next week, or next month depends directly on what they do today.  Let me also be clear here that passive marketing isn't going to cut it!  You can't just send emails, blog, put ads in newspapers, ads on TV, etc and expect to suddenly have a booming business! 

If you decide that you want to work a campaign - let's say you've gotten a list of properties that have been on the market over 90 days and want to target either the agent or the homeowner.  You could send a letter (which will end up in the trash most likely - it may or may not have ever been opened).  You could send an email (which probably was read and deleted).  OR you could call the agent/homeowner directly.  Do you feel uncomfortable just picking up the phone and doing that, probably.  You could soften the blow and send them an email with general information first AND THEN follow up with a phone call reminding them of the email.  That might help you feel more confident. 

This process doesn't take very long.  You may be surprised at how many phone calls you could make in 30 minutes if you strictly kept it to work.  I know most of you are uncomfortable with this.  This is the behavior of most top producing real estate agents.  They aren't all cold calls, many are referrals (which they asked for from agents they worked with) and many were from their COI (Center of Influence) lists.  When those ran cold, however, they begin the cold call for the rest of their set aside time. 

Because I could go on and on, but know you won't read blogs that are toooo lengthy... (I know I don't)... let me just sum this up for you.  If you want to be out of the ebb & flow, set aside a specific amount of time every day (usually the morning works best - before email or you will find an excuse not to do it).  Work that time every workday (whatever your weekly schedule is) without fail - even when you are already swamped with work and soon you will find that you will always have work waiting for you. 

Posted by

----------------------------------------------------------------------------------------------------------------

 Author Bio: Melissa Marro, Home Staging Industry leader, Realtor, and entrepreneur offers a unique perspective on New Home Construction, Resale Residential Real Estate, and Home Staging

For more information on buying or selling in the Fleming Island, Orange Park, or Jacksonville, area, visit StageListSellNEFL.com or call Melissa Marro (marro.melissa at gmail.com), Keller Williams First Coast Realty, for more information (904-466-2093).

 

Comments(49)

Michelle Molinari
FEATURE THIS... Real Estate Staging & Interior Decor - Lafayette, LA
Feature This Real, Estate Staging & Curb Appeal Concepts

I want to thank you too! We are definitely in a "campaign" phase right now, our biggest ever.  If I told you how many hours I have dedicated this past two months to our business, no one would believe me. I am literally running on two months of 4 hours of sleep a night, and sometimes not even that. Today I had to squeeze a funeral in between two Realtor presentations, 3 hours commuting, and 3 hours of computer image work.

I have a goal to be making 15 staging consultations a week within 60 days. I know it sounds lofty, but with 1200 agents in Lafayette ,and God knows how many listings,  my goal is well under 1% of BOTH Realtors and listings!. But I also have another goal...to do a power point presentation in every single real estate office within a 50 mile radius of Lafayette.

The thing is, my consultation fee is over twice what my biggest competitor charges for a consult. But there is just no possible way I can justify a lower price. Our consult is so comprehensive, with our curb appeal package for the the front exterior included in the consulting fee. I just cannot justify a price reduction or paring back the service I provide. So I am just going to keep on offering an amazing consultation, and charging what I know is a superb value.

Add on top of that the curb appeal packages I already do each week for Realtors nationwide and the fact that I work as a color consultant for Benjamin Moore,  and it's obvious I am eating, drinking, and sleeping "staging." My only fun is Active Rain, and I stick strictly to the staging groups. Thank God for coffee and Diet Rock Star.

But I know it will pay off for us. It is impossible that it won't. Blogs like yours make me even more determined. And that kind of determination is bordering on scary.

~michelle

 

May 28, 2008 03:01 PM
Wayne B. Pruner
Oregon First - Tigard, OR
Tigard Oregon Homes for Sale, Realtor, GRI

Wise words Melissa. Get out of the office and meet new people to avoid the ups and downs of this business,

May 28, 2008 03:24 PM
Kym Hough
www.Staged-to-Sell - Danville, CA
Staged to Sell East Bay - Danville, CA

Great blog Melissa. I have always been a fan of getting up between 4 - 5 in the morning to get the must dones done so you can work on your business before the crazy day starts. Its so true! Kym

May 28, 2008 03:25 PM
Phyllis Pafumi
ReStyled to Sell Home Staging New Jersey - Old Bridge, NJ
ReStyled to Sell Staging Homes NJ

This is RIGHT ON..sending emails is the safe way....I have always said we need to GET OUT THERE and not only show people what we do but help them connect with a face and a company. I have been very busy over the past couple of months and have not gone to new agencies but have met new agents thru Broker's Open Houses of the homes that I have staged.

Thanks for the advice, I like Lori's marketing approach.

Phyllis Pafumi

May 28, 2008 03:35 PM
Lisa Friedman
Alliance Realtors - Bedminster, NJ
Central New Jersey Real Estate

Melissa - what you write is so, so true. Reaching out to new prospects should be the goal every day.

May 28, 2008 04:05 PM
Bob & Carolin Benjamin
Benjamin Realty LLC - Gold Canyon, AZ
East Phoenix Arizona Homes

Good post. Yes, one has to work every day and building a business or soon there will not be a business there.

May 28, 2008 05:23 PM
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

I know that every day I need to do something to prospect to get myself in front of people so that I don't ride the wave.  Still, even knowing this, it is good to be reminded of something that while necessary, can be tough to do.

May 28, 2008 05:24 PM
Diane Bell, Hilton Head Real Estate, Bluffton
Charter 1 Real Estate, Hilton Head, Bluffton, SC - Hilton Head Island, SC

Melissa,

Great post---It hit a little nerve for me (one that certainly needed to be hit.)  I always enjoy the excellent blogs you post here.

May 29, 2008 12:12 AM
Kathy Riggle
STAGING SMART N SOLD - Houston, TX
Houston Home Staging

Thanks for the motivation, Melissa.  Followup and face time help us to stay memorable and this is critical when there are several staging companies that Realtors can utilize.

Kathy

May 29, 2008 07:42 AM
Kimberley Hawley
Hawley Interiors & Staging - Caledon, ON
Hawley Interiors & Staging

Melissa, Great advice. It's so easy to have a busy week and start doing the happy dance rather then promoting yourself! Personally, I do the happy dance while making the phone calls. Another tid bit I remember from my realtor daze...When making cold calls have a mirror in front of you and make sure you're smiling, it really radiates in your voice.

May 30, 2008 12:52 AM
Toronto's 2 Hounds Design: Decorating + Staging
2 Hounds Design + Home Staging - Toronto, ON

Oh man! Guilty.

I get busy and then commit 24/7 to current clients rather than to my business.

Thanks for the kick in the butt!

 

May 30, 2008 04:08 AM
Melissa Marro
Keller Williams First Coast Realty - The Marro Team - Orange Park, FL
Jacksonville Real Estate and Home Staging

Wow it can be hard to keep up with comments sometimes! 

Karen - I remember you blogging about that!  I am glad it is going so well for you.

Lori - well, I don't know about all that, but thanks!

Russ - BINGO!  When we rest on our laurels we soon find out we have to start all over again!

Michelle - WOW!  Pretty lofty goals, good for you!  I wish you the best of luck!

May 30, 2008 08:39 AM
Melissa Marro
Keller Williams First Coast Realty - The Marro Team - Orange Park, FL
Jacksonville Real Estate and Home Staging

Wayne - the bigger your COI, the more likely that you won't have to continue to hit the pavement as hard.

Kym - OK, you lost me there... lol.  Apparently I don't get to play in the big girls club because I refuse to get up that early unless it is to catch a plane... lol... and even then I protest... lol.  I'm always impressed by people who can do that.  Bowing down to you!

Phyllis - I agree about the open houses being great opportunities!  We have gotten many staging jobs out of them!

Lisa - you are right!  It is the only way to keep business flowing every day!

May 30, 2008 08:43 AM
Melissa Marro
Keller Williams First Coast Realty - The Marro Team - Orange Park, FL
Jacksonville Real Estate and Home Staging

Bob & Carolin - funny how we actually have to WORK to have a business, huh?

Christine - what is the saying, "It is only worth having if it is worth working for?"

Diane - glad to be of help!

Kathy - Have you noticed more and more stagers in your area too?  whew... they are cropping up everywhere!

 

May 30, 2008 08:47 AM
Melissa Marro
Keller Williams First Coast Realty - The Marro Team - Orange Park, FL
Jacksonville Real Estate and Home Staging

Kimberly - You are impressive.... I am usually too pooped to dance... lol!  seriously though, you are right... give yourself a moment for the dance and then get right back to work!

Lynn - in any sales job you will come across people who don't want your phone calls.  The fact is that they aren't anyone you want to work with anyway most likely.  Successful agents understand why you are calling them.  If they are yelling at you or being in any way disrespectful then they aren't really 'professional' and I wouldn't want to work with them!  Top agents who use this technique know that it is a numbers game.  warm phone calls are better than cold, if you can get an agent you do work with to refer you to other agents that is your best bet!

As far as working with the agencies, unless you are in a very small community then there are always options.  You may need to set up lunch and learns or other educational opportunities to meet agents and educate them on what you do, how you can grow their business, etc.

Dane - it is a fine line sometimes.  It can be difficult to stay focused on growing the business when you are busy at the time, but if you don't then you'll find yourself on that wave!

May 30, 2008 08:56 AM
Toronto's 2 Hounds Design: Decorating + Staging
2 Hounds Design + Home Staging - Toronto, ON

I'm actually needing the wave today. Migraine and my best friend Fiorinal is not 'there for me' like it used to be.

I'm also now in a mad rush to get my own house ready to stage. Lots of work...but as you said, I NEED to sit down and dedicate at least 30 minutes each day to keep the momentum going.

May 30, 2008 10:56 AM
Melissa Marro
Keller Williams First Coast Realty - The Marro Team - Orange Park, FL
Jacksonville Real Estate and Home Staging

Are YOU moving?  I've already vowed that next time I move, my team is coming in to make the assessments this time.  I hate having to judge myself and try to make sure I"m not keeping too many personal items.  (I'm not much of a minimalist, quite the opposite actually!)

May 31, 2008 01:17 PM
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

Melissa, this is such important stuff and still I need the reminder to do what I know I need to do.

Jun 01, 2008 06:39 PM
Anonymous
Anonymous

Melissa,

Have you encountered a large RE office that has received printed and e-mail material on your business with the only response coming from one of the owner/broker's wife stating she does staging for much less than my suggested fees?

Do you Strike that office off your list or do you persue individual agents within the office?  I have met with one agent in this office (an aquaintance), giving a 1 on 1 presentation, but no bites.

Your advice and experience is greatly appreciated in this post and all of your blogs.  Your response to the forum is admirable.

A student in the college of new life adventures.

Jun 11, 2008 10:19 AM
#49
Melissa Marro
Keller Williams First Coast Realty - The Marro Team - Orange Park, FL
Jacksonville Real Estate and Home Staging

Student - I would continue to e-market, IF you have an opt-out option for those agents (programs like constant contact give you that option).  I'm sure there are other offices out there and that is where I would put more energy.  At the same time realize that many agents don't agree with hiring their broker's spouse for this type of work & want an outside party.  Likewise that broker may offer incentives that you cannot compete with (like payment due at closing). 

There are always other options.  Don't let one difficult issue keep you from marketing and networking!

Jun 11, 2008 12:48 PM