When We Dress for Success With High Heels & Brass Knuckles | Get Ready

         

After reading a “troubling” post this morning written by Margaret Rome, I thought I’d share my thoughts on this topic.  As I read that post, my blood began boiling and by the time I was at the end of the post, I was boiled over!!

It made me think about the many unsuspecting agents who receive a review of less than a 5-star ranking. Anything less than 5 stars is questionable to most potential buyers and/or sellers.  It’s human instinct to want only the BEST.  

Herein lies the problem. We have only a couple of options when the review is less than 5 stars. We can delete it; or leave it and take the chance of losing new business; or we can put on our “pissed off” hat.  I like the look of that hat on me!!!

What I would do is respond to that review.  I think “every review deserves a response,” and that’s common courtesy. When someone communicates with you, you respond, whether it’s online or offline.

My response for any comment less than 5 would be a polished and positive version reflecting why you might have received that number.  Tread lightly with the 4-Star, but as you strut your stuff in high heels you have the right to wear brass knuckles when needed. When you see that 1-Star dress for success….high heels and brass knuckles! 

This is your reputation at stake.  You cannot bury a negative review. Most people will read every review you have, and it only takes ONE to blur one’s vision!!  You know without a doubt THAT ONE review is THE ONE they will remember after having read all 60 reviews!!

Don’t allow that to happen.  You are not anyone’s lackey. You are a professional who does his/her job and does it well or you’d NOT have any 5 Star reviews.  The fact that it bothers you shouts out that it’s not deserved. Respond to it firmly, positively and professionally.

Those are my thoughts for the moment….. now I need to calm down and let my blood stop boiling!! Just saying….

       

Barbara Todaro, sales manager of RE/MAX Executive Realty 

Marketing Agent for The Todaro Team

308 W. Central St...suite E

Franklin, MA 02038

508-520-9881

www.todarosellsfranklinma.com

Exclusive Marketing Agent for The Todaro Team

 

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