Inspired by exemplary Customer Service
by Patricia Feager, 11/71/2018
"Great Customer Service does not come by chance. It is the result
of training and ensuring there are enough assistants
to serve the customers."
--- Theo Paphitis
Thank you Tom Thumb Grocery Store located on Flower Mound Road and 2499 in Flower Mound for providing exemplary services for so many years. Flower Mound won't be the same without you. Your December 1st closing date comes as such a shock. Thank you for the contributions you made to the community, especially to our schools. Tom Thumb was always clean and a nice place to shop. But most of all, you cared about your customers.
Whether I needed produce, pasta, rice, bread or milk, you always had the right quantity and reasonable prices. Your store was fair and employees were kind. The people who stocked used their head and their muscles, always moving boxes, jars, cans, and loaves of bread - never a complaint and always willing to help assist customers. Their manners and courtesy is what kept me shopping at Tom Thumb in Flower Mound.
Thank you Tom Thumb in Flower Mound. You kept us healthy. Your pharmacy always took care of our medical needs. Your advice was always just right, never taking advantage of customers. We were lucky to have you for as long as we did and wish you didn't have to close your doors. You will be missed.
Patricia Feager, a loyal customer because you cared...
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