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I'm Just Not That Into Your Video

By
Mortgage and Lending with Platinum Home Mortgage Company NMLS #238304

It has been with great interest that I have followed Mike Mueller's blog the last few weeks, which to my amazement, has included an informative video on each post. Envious (as always) of his technical savvy, with no hope of EVER catching him (in points OR tech savvy...darnit), I finally came to a conclusion that surprised even me: I'm not that into video.

What the heck? Didn't Brad Andersohn tell us all to get with it? Flipcams, all around, we're talking about the wave of the future!!!!! 

So when Mike posted statistics showing his readership had actually gone down since including the videos, that got me thinking. Why do I prefer to read what someone has written vs listen to someone speak it?  

If you had to miss your nephew's wedding in London, would you rather have a 3 minute video of your brother talking about what happened? Or would you rather he write you a 2 page letter describing the wedding, including 3 stunning photos taken that day? 

No contest.

Seeing and listening to your brother might appear at first to be a more complete experience. But that letter? It would be an absolute treasure. Maybe, just maybe, we experience more without the distraction of vision and sound. Maybe simple written words say more. Far more.

Why is it easier to tell how a person is feeling by reading their words as opposed to seeing them speak? There is a reason we have the expression "reading between the lines". The tone that a writer sets is quite distinctive and the mood is easily understood in most cases. When we speak, we have learned to be guarded.

Would you want to watch the video of your brother talking about the wedding again? Probably not. Would you re-read the letter and look at the pictures over and over? Of course you would. Speaking is disposable. Writing is forever.

Would reading the letter allow you to visualize the wedding in your mind more easily than if your brother TOLD you about it? Well, yes.  Not only is he likely to use descriptions we rarely use when speaking, but we are trained to visualize when we read, but not when we listen.

When we speak, we are always in a hurry.  When we listen to someone else speak, we are quickly bored. Why do you think videos need to be under 3 minutes?  

Written words are a communication luxury.

Writing a letter (or a blog) takes time, as one thinks, finds the perfect words, rearranges the words to work in harmony, connects random thoughts into opinions and ideas, and takes advantage of the delicious freedom afforded when there is no one growing impatient on the other end, wishing you would just stop talking.

As much as we'd like to pretend our writing or blogging is the same as how we would communicate by speaking, who are we kidding?

If you logged on and watched me talk to you every day for 3 months in a video, you would know how my voice sounded. You would see my facial expressions, and know how I look. And I would be just like the neighbor you wave to every day, but have absolutely no idea who they really are.   

Read what I write, and we would be laughing and talking easily within minutes of our very first face to face meeting. It is at the very core of what blogging is about. 

Here's my final confession (and maybe there are customers who think like this as well): I don't need to see your face or hear your voice to enjoy and appreciate who you are. Sometimes, it might even burst my bubble. When I am ready, I would far rather meet you face to face. By then, I will know you well.

If you do use video, could you make it the icing and not the cake?

Just keep on writing, sharing tiny pieces of your soul day after day... and if you never once post a video?

I'm okay with that. 

 

Written by Janet Guilbault, Mortgage Lending Expert Based Out of the San Francisco Bay Area

 

Janet Guilbault
Platinum Home Mortgage Company - Walnut Creek, CA
San Francisco Bay Area Direct Mortgage Lender

Jennifer, Actually, I thought of you several times when I was writing this. In fact, since you are so often listed as a "favorite" blogger  by many of us Rainers (I am one of those, by the way).... I wanted to ask this "Do you think Jennifer would/could EVER say what she writes on a video??

Not a chance. Nor do I want the delivery to come from you that way. It would spoil everything.

Writing lay dormant for many years after letter writing went out of style. I guess we thought we didn't need to express ourselves this way in the brave new world. Along comes blogging and we all realize what we had been missing.

Why are we so anxious to replace this with 3 minute clips of someone talking? I, like you, just don't get it.

 

Jun 02, 2008 04:19 AM
Dawn Maloney
RE/MAX Trinity Northeast Ohio Real Estate Specialist - Hudson, OH
330-990-4236 Hudson & Northeastern Ohio

Janet, you make some very valid points!! I was thinking about doing a vlog, and posted for input - this is one aspect I didn't consider - there will be some people who just won't be interested. So I believe that I need to determine who is interested in the video version of my comments, and is it worth putting the effort forth...Thank you for the post!

Jun 02, 2008 04:31 AM
Jessica Beganski
William Raveis Real EState - West Hartford, CT

This really got me thinking.  I have thought about getting more into video but haven't made the leap. Personally, I would rather read words than watch a video of someone speaking those words. While I'm reading a post, I can listen to music or to my favorite talk radio personality.  I can also bookmark the post if I like it.

I think video works great for showing properties, tours of towns etc but just having a camera pointed at us while we're talking is visually boring. 

 

Jun 02, 2008 05:35 AM
Mike Mueller
Tech and Social Media Consultant - Walnut Creek, CA

You all make some very valid points that I completely agree with. 

The one I don't agree with is that by offering a Video to the reader, it somehow compels them to watch it and then denigrates the integrity of the message delivered.

This discussion parallels the same one techies have over RSS feeds. 

  1. Do they offer up the feed at all, forcing the reader to read the post only on the blog, in the way they've written it? or...
  2. Do they offer only partial teasers of the feed? or...
  3. do they offer an Email version to be delivered to the subscriber (full or partial as well)? or...
  4. Do they give the reader the opportunity to read that post in any format they (the reader) deem appropriate?

I think you can tell I'm in favor of #4. 

The delivery of the RSS feed is akin to the delivery of the message itself. 

I'm of the opinion the importance is the message itself.  How it get's delivered is unimportant to me.  Those that prefer text will read the text.  Just because the video is there doesn't mean they have to play it.

To borrow a comment from Vickie Nagy on the post

"HOWEVER, I will say that I read your posts, but I often don't watch the video. I prefer the written word. I am an AVID reader and don't watch tv."

There it is right there.  She prefers (like so many here) the written word.  My message still gets across and that's one of the main reasons I blog.  Active Mike

Jun 02, 2008 05:46 AM
Michael Sahlman
www.HomesForVIPs.com - Keller Williams Realty - Miami Beach, FL
e-PRO - Miami Beach Florida Luxury Homes

I found your blog very appropriate considering I just spent another 30 minutes on the phone with a marketing person who was trying to convince me to spend several hundreds of dollars to be able to email real estate info through video as well as my listings. My main objection is why would my contacts or people who do not know me want to click on a video and get more excited about it than a well-written email or piece of info that informs them of something of value. I agree with you for now that it seems that it is a nice extra, but not the key. Thanks for the posting...at least I know I am not the only one who does not feel like viewing videos. I get enough humor ones from friends.

Jun 02, 2008 06:05 AM
Anonymous
I agree

Writing trumps video. They thought that video killed the radio store but if you have followed MTV since its inception, today it's nothing more than so called "reality t.v." Music is back in the form of IPods and MP3's.

Jun 02, 2008 06:23 AM
#26
-- Casey Brischle
Columbia Bank - Spokane, WA
Spokane Home Loan Mortgage Professional

Intersting disection.  I feel the sameway about video, but never really took the time to figure out why...i just passed through it.  Great post as usual.

Jun 02, 2008 11:07 AM
Lisa Hill
Florida Property Experts - Daytona Beach, FL
Daytona Beach Real Estate

OK. As a You Tube junkie, I have to say that I LOVE videos. BUT, I don't usually like watching them on blog posts. However, I think they're a necessity for listings. Buyers love them, especially when I embed the widgets. I've seen a drastic increase in the number of views of my listing videos in the last few months. All I can say is "FINALLY"! I've been questioning those stupid virtual tours for 2 years.

Jun 02, 2008 04:58 PM
Bob & Carolin Benjamin
Benjamin Realty LLC - Gold Canyon, AZ
East Phoenix Arizona Homes

Interesting that you say some have indicated their readership is down since they began with videos. Personally, we don't watch a lot of videos -- reasons are it takes more time to let videos run through and in the same time a lot of reading could have happened. Other reason is that videos use up computer resources and with all the other programs we have open and working videos can freeze up the computer. And it's not like we don't have a good computer, but videos sure slow things down.

Jun 02, 2008 06:56 PM
Richard Byron Smith, NMLS #184479
Mortgage Loan Officer, Fairway Independent Mortgage Corporation NMLS #2289 - Chattanooga, TN
Mortgage Loan Officer

With the written word, the site visitor controls the pace and the content that is reviewed. With the video, the website controls the pace and the content.

The videos can be offered, but unless I really need training or information, I do not spend the time on them.

Videos that open automatically are reasons for me to go to another site automatically.

With that, I am learning the techniques for introducing video to my website - with content and with quality. Quality video can help set a site apart and can help visitors with good, understandable messages.

My thoughts. Great post and great comments.

Richard

Jun 02, 2008 11:32 PM
Janet Guilbault
Platinum Home Mortgage Company - Walnut Creek, CA
San Francisco Bay Area Direct Mortgage Lender

Richard, good pro and cons, thank you so much. I would very much like to learn video as well, but I think the video I would consider for my web site would not be me talking.

I think I write better than I can talk, but I have always wanted to do intereviews. Maybe I will go play Barbara Walters

Jun 03, 2008 12:56 AM
Janet Guilbault
Platinum Home Mortgage Company - Walnut Creek, CA
San Francisco Bay Area Direct Mortgage Lender

B and C: Ah, the old technical difficulties. I am not a technical soul, but I have heard this as well, and if true, would even make getting through a video slower.

I watched a tutorial on AR when I was trying to learn something. All I can remember is how much I wish it had been in writing.

Videos need to be engaging. You are competing with TV, Unless they are dynamite, most people get bored.

Jun 03, 2008 12:59 AM
Janet Guilbault
Platinum Home Mortgage Company - Walnut Creek, CA
San Francisco Bay Area Direct Mortgage Lender

Lisa: Congratulations! As I have said, I believe this is a fantastic use of video! Love video tours and am still amazed.

I started in real estate with a telephone book with little black and white pictures. The fact the people can take a virtual tour is just fabulous.

Maybe we will come up with a better application for video on our blogs than just talking. I hope so.

Jun 03, 2008 01:03 AM
Janet Guilbault
Platinum Home Mortgage Company - Walnut Creek, CA
San Francisco Bay Area Direct Mortgage Lender

Mike: I completely agree with most of what you have said. I do think that once I see your blog, I would feel compelled to see the video. I would never consider the fact it might be the same thing you had written. I would assume it to be something different.

Jun 03, 2008 01:06 AM
Deb Brooks
Brooks Prime Properties Wichita Falls Texas - Wichita Falls, TX

Janet, I find that I catch up on the news through video clips. I don't have to sit and watch and wait through commercials and I can point and click directly to my interest. I wouldn't want to watch everyone on video each day either. I prefer the "imagination" to stark reality. I can't tell you how many time we have all thought "wow, he/she didn't look like their picture!" It's a bit of a bummer.

Thanks for the thought provoking post and later in the rain~Deb

Jun 03, 2008 03:01 PM
Elaine Reese, REALTOR® in central Ohio
Real Living HER, Powell Ohio - Powell, OH

I'd like to clarify that when I said I don't like watching videos, I was refering to those with people speaking ... the type that Inman is using more often.

I didn't mean videos showing homes. That's entirely different. I use Slide.com to show my listing's photos rather than video because the photos are much clearer. While that's not really a "video", they do get a LOT of hits on my blog.

But would I foolishly think my readers would give the same attention to me talking to them as they give to viewing photos of my listings? Even I wouldn't want to watch me talking. ;-) 

Jun 03, 2008 03:32 PM
JoEllen Stranger-Thorsen
Eustis, FL
Lake County, FL

I am so glad someone else isn't "that into video" I don't watch video well. I don't pay attention and miss half of the point. (Then I don't take the time to go back and see what I missed.) With writing I am taken in and I concentrate. I might provide video, once I actually figure it out, but I will write more.

Jun 08, 2008 01:21 PM
Lane Bailey
Century 21 Results Realty - Suwanee, GA
Realtor & Car Guy

I understand where you are coming from, but here is the question...

Wouldn't you rather see a several minute video of the ceremony than have a written account with a couple of pictures?

For me everyday blog posts, video probably isn't the medium... I'm not a star, people don't need to see my smiling face that much, but for some things, video DOES offer a better presentation.

Jun 08, 2008 03:47 PM
Janet Guilbault
Platinum Home Mortgage Company - Walnut Creek, CA
San Francisco Bay Area Direct Mortgage Lender

Lane: After I posted this I realized someone would think of this, and several of my readers have. My response is that this does not compare to videos in blogging, because we do not post videos of events, and things that happen. We post videos like Mike, of ourselves talking.

That is way a better comparison would be if got the video of someone talking about the wedding, not the wedding itself.

To answer your question, YES, I would rather have a video of the wedding that the letter. BUT having said that, the letter would contain feelings and opinions and observations from someone that was actually THERE, which you give you a diminsion you would not get from just the straight video.

Jun 08, 2008 05:35 PM
Lane Bailey
Century 21 Results Realty - Suwanee, GA
Realtor & Car Guy

Janet, I follow you.  My point is that we CAN choose to present some material as a written post, and other material in a video format. 

My 4 year old is getting ready to start playing hockey.  I haven't wrapped a stick for ice hockey since before my wife was born...  I found several videos of how to do it, as well as written posts.  Which do you think was better to follow? 

I also have come across some video instruction of photo techniques... WAY better than written with a few example pictures peppered in. 

And I have clicked off of some podcasts because they couldn't hold my attention. 

Like a wrench, video is a tool.  It serves a purpose, but isn't the only tool we need to have in our box.  But that doesn't mean we should toss it out of the box... just use it where appropriate.

Jun 09, 2008 02:12 AM