At first blush, I wasn't sure the Apple store in Kona was really an Apple store. I'm still not certain. I stopped by the store last year to pick up a couple of cables. The place was packed and it took a long time to get somebody to ring up my purchase, but I don't recall anything unusual about it.
However, I was astonished that when I stopped by the store last week, it would not sell me a MacBook Air. My plan was to order through my local store and after it arrived at the store, bring down my MacBook Pro to transfer my data. Whenever possible, I try to spend my money in the community.
The clerk at the store instructed me to order it myself through Apple.com and then bring it back. He assured me I did not need an appointment. Just bring the new computer down and we'll do it for you, he said. Except that is not what happened. I was unprepared for that experience.
You can read more in my personal blog today at this link: Customer Service at Its Worst at an Apple Store.
Comments (8)Subscribe to CommentsComment