WATCH THIS 3-MINUTE VIDEO TO DISCOVER BRILLIANT CUSTOMER SERVICE
Many luxury real estate marketing professionals tout their customer service as different and better than their competition. Yet, in the realm of luxury real estate brokerage it is rare to find customer service that is truly remarkable. If you want your customers to fall in love with your brand, your service must be consistently brilliant and full of surprises so that it sparks word-of-mouth advertising.
Nina Hollander thank you for the referral to Carol Williams . We appreciated it. A
Nina Hollander, Broker
Charlotte, NC
Nina Hollander Yes, Alberto is! We are sending him and the Bologna restaurant a link to the video. I agree with you, I have not understood why those in service industries do not do their utmost to give good service, and seriously it should have nothing to do with the price...I have seen mediocre and haughty service at high end and low end stores...We do not darken their doors with our presence or dollars.
At the luxe conference in Paris not long ago, I was sitting next to an LVMH executive, and he was telling me how difficult it is for them to make sure all their stores give great service...A
Nina Hollander, Broker
Charlotte, NC
Ron and Alexandra Seigel I'm sure they both will be absolutely delighted to receive your video!
Dorie Dillard CRS GRI ABR we love promoting excellence, it is something we do as a matter of fact. Thank you for the nice words, and links to this video will be sent to both Alberto and Osteria de Poeti. A
Kat Palmiotti Thank you for taking the time to comment, and we just love praising great anything particularly service. A
Kat Palmiotti
Kalispell, MT
Wayne Martin Thank you for your kind words, and taking the time to view the video. We appreciate it. A
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400 Thank you for your kind words, everyone knows what would please some beyond their wild expectation, it makes for great relationships...A
Brian England
This will be our got-to hotel in Milan. We loved everything about it, and we are looking forward to going back sooner than later. A
Brian England
Gilbert, AZ
HI Ron and Alexandra Seigel - A "brilliant" and well-done video that showcases what astounding customer service is all about. I am sure you will see many new clients from it.
Ron and Alexandra Seigel
Carpinteria, CA
Sheri Sperry - MCNE® Thank you for your kind words, and I will pass the compliment to Ron as he works his tush off when it comes to videos. We are looking forward to those new clients. Happy Tuesday to you. A
Sally K. & David L. Hanson In the face of service today, I am sure your outstanding service is a surprise to your clients, which is why they do not hesitate to refer the two of you every time. A
I'm a big fan of this video. Ron did a remarkable job. :) Bravo.
Ron and Alexandra Seigel
Carpinteria, CA
Debb Janes EcoBroker and Bernie Stea JD Thank you for the feature, I (A) heartily agree with your assesment of this video...A
Michael Jacobs
Pasadena, CA
In a world where good customer service is a dying art, any provision for brilliant customer service has to be an asset.
Ron and Alexandra Seigel
Carpinteria, CA
Myrl Jeffcoat Forrester who reports on luxury brands, recently published a report saying that "Brands fail to consistently improve customer service experiences"
Hello Ron and Alexandra Seigel, this is a great video, thank you for sharing it with us. Alberto certainly does go above and beyond. I'm sure he will appreciate the mention when he sees the video.
Some people who are in customer service do not being there, clearly, providing service is not a priority. Whether be at a five-star resort or a local store, everyone deserves a great customer service.
Simple short to the point, should have been a Featured Post, the message is powerful and funny I stopped her... waiting for three texts, four emails and two voice mails from very successful luxury Realtors:))Endre
Morning Alexandra.
Well now that is one exceptional example of customer service. I would bet next time you are in Milan you and Ron will be staying at the same place.
That was great. The video went by quickly with all those beautiful things to see. Thanks for including some of the train too.
Comments(39)