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Just SOLD! And my seller didn't text, email, or own a computer.

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Real Estate Agent with California Lifestyle Realty DRE# 1780607

Just SOLD! And my seller didn't text, email, or own a computer.

 La Quinta Country Club homes

I had a call from my perfect client.  She said I need to sell my home here at La Quinta Country Club and I want to price it to sell.  She was realistic with the price and she had serviced the A/C and heaters, checked the roof and replaced the broken tiles, and made sure that everything else was in good working order. The home was dated, but the garden was beautiful and it had potential.  She was moving out of the desert back to Oregon and she wasn't coming back.  We had a good rapport because of our love of golf and we have both been past Club Champions.  So we hit it off.  

Velma is 90.  Then she told me she did not textLa Quinta Country Club or own a computer.  So no email... but she did have a FAX machine.  Oh.

Of course Itook the listing, it was going to be a challenge, but I wanted to help Velma get her home sold.  When she was still in town I was able to have her sign the lisitng documents and disclosures in person.  But in April, she was packing up and leaving for Oregon.  So any offers and the sale documents were all going to be long distance. 

La Quinta Country Club homes

We had a going-away lunch for her at the club and then Velma packed up her 35ft. RV and drove it to Oregon.  Yep.  She drove herself to Oregon.  Her handyman went with her to help her unpack, but she wouldn't let him drive. She said...because he only has one eye.  

We had a lowball offer come in at then end of April and I overnighted it to Velma.  It was too low, so we didn't even counter.

Then we had a better offer and I needed to fax it.  But I don't have a fax machine- so I subscribed to Hellofax.com.  I could fax her directly from my computer.  Velma was diligent and signed the offer and our counter immediately and faxed it back.  We negotiated to an accepted offer and opened escrow.  After a while we got in a rhythmn with the faxes and phone calls- she was more responsive than many of my clients who drag their feet with Docusigns sitting in their inboxes.  When she ran out of toner, she drove to town and came home and replaced it herself. (If you haven't figured it out yet, Velma is quite a gal.)

We closed on Friday and Velma was thrilled to have her home sold.  The new buyers are exicted  and can't wait to remodel their retro home.  So if you have a client that is technnologically challenged- keep an open mind, be patient, and it may go better than you think! La Quinta Country Club homes  

 

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Kathy Schowe   760.333.8886  California LifestyleRealty  California Lifestyle RealtySchowe Properties                                           

        

                  
                                   

Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

There are ways to work around those challenges! Great job, and it sounds like Velma is having a great time in her new home!

Jun 23, 2019 02:58 AM
Kathy Schowe

Hi Kat,


It was really refreshing working with her.  She was focused and helped me so much through the process!  Kathy

Jun 23, 2019 01:22 PM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hello Kathy - congratulations on the sale of this La Quinta home.  Where others may have seen a challenge, you chose to think of the situation as an opportunity.  Velma has a can-do/will succeed attitude and that's important.  In real estate and in life.  Good job.  

Jun 23, 2019 06:24 AM
Kathy Schowe

Thanks Michael.  It was fun working with her!  Kathy

Jun 23, 2019 01:23 PM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Congrats to you!  We have become so accustomed to the technology that has made our lives easier, but every now and then, we have to do things the old way and it works just fine!

Jun 23, 2019 06:44 AM
Kathy Schowe

Brian,  I wont be hesitant to work with a techno challenged client after my experience with Velma!  K

Jun 23, 2019 01:23 PM
Debb Janes
Nature As Neighbors - Camas, WA
Put My Love of Nature At Work for You

Customized customer service, Kathy. Nice representation of it too. I seriously love this story. Velma is on to new adventures thanks to you. 

Jun 23, 2019 07:31 AM
Kathy Schowe

It was such a pleasure working with her!  Kathy

Jun 23, 2019 01:24 PM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Kathy,  You did good with your client, I would have to look for my fax machine but think I still have one.

 

Jun 23, 2019 08:39 AM
Kathy Schowe

We sure don't have one- but HelloFax worked great!

Jun 23, 2019 01:24 PM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Prop. Mgr, Wenatchee, WA

Hi Kathy,
I had no problem with technologically challenged clients. When I started in the business we didn't have any technology so it was business as usual. We even had to take photos to the store to get developed.  I believe I was the first one in my city to get email, a cell phone and Fax machine.  1985ish.  

And, congratulations on your Club Championship(s)!  I'm a golfer too. 

Jun 23, 2019 08:45 AM
Kathy Schowe

I sure do rely on Docusign- even for my "in town" clients.  It's so easy and eliminates printing and scanning.  But Velma and I got it done the old fashioned way!  K

Jun 23, 2019 01:25 PM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

 I just closed on a property this week with much the same  circumstances. It was three brothers who had never seen the property for which we were selling and the closest brother lived 47 miles away. I had to drive to Seattle to have him sign any paperwork. He is the administrator of his mother and dads estate.

 I love your post Kathy Schowe 

Jun 23, 2019 08:50 AM
Kathy Schowe

Thanks Paul!  Sounds like yours was even more challenging than mine!  K

Jun 23, 2019 01:26 PM
Jane Peters
Home Jane Realty - Los Angeles, CA
Los Angeles real estate concierge services

What a great story, Kathy, and what a pistol of a client. Imagine, with all this technology the old-fashioned way works and may work better.

Jun 23, 2019 11:12 AM
Kathy Schowe

Without texting-- I had to pick up the phone and call her.  And yes- sometimes that is really better!  Good to hear from you!  K

Jun 23, 2019 01:26 PM
Keith McMullin
Port Aransas Realty - Port Aransas, TX
Port Aransas Real Estate

Great post!  That had to be refreshing to go back in time to simpler days.

Jun 24, 2019 05:21 PM