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What Happens When You Drop the “Not My Job” Mentality?

By
Home Stager

What Happens When You Drop the “Not My Job” Mentality?

 

Have you ever had an unexpected act of customer service bring a big smile to your face? The other day I was trying to find marshmallows helpful for our s’mores. Since I rarely buy them (as in once every 10 years) I had been going up and down the aisles. 

 

There was a young man stocking shelves so I asked him where they might be. As he stood up, it was then that I saw the Pepsi logo on his shirt. Before I could say anything, he smiled and said that he did not work for the store but would be happy to help me locate them.

 

I thanked him, told him to go on with his work. I would find someone to ask. 

 

I proceeded down the aisle when he came up to me and told me what aisle they were on. 

 

It seems this young man had taken it upon himself to find an actual employee of the store and find out what aisle I needed to go to. 

 

I have no idea what goals this young man has for his life. However, I have a feeling that with that attitude, he can’t help but go far. 




The bare minimum will get you a bare minimum life. Going above and beyond will launch you above and beyond. Bryant H. McGill

 

Posted by

Kathy Streib
Retired Home Stager
and Interior Redesign

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Comments (29)

Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Kathy,

I love the quote.  The same thing happened to us in the wine room of our local Von's store.  A distributor helped us look for the wine we wanted and gave us tips and advice...

Jul 08, 2019 07:36 AM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Everyone should strive to provide this kind of customer service, I am sure that young man will go far in life!

Jul 08, 2019 08:18 AM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Kathy Streib - What a fabulous story of service and such an inspiring moment.  The brilliant part of his actions is that he did this with no intention of getting something back in return. This to me, is what it is all about.  

Thank you for starting my week off well!  

Jul 08, 2019 09:09 AM
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Nice shout-out to the young man. If we look for examples of good service and helpful people, we'll find them just like you did.

Jul 08, 2019 09:38 AM
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

PS--where are marshmallows? In the baking aisle? 

Jul 08, 2019 09:38 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good afternoon Kathy Streib - that young man is off to a great start.  He is certain to be offered a great opportunity with that attitude.

Jul 08, 2019 09:53 AM
Jeffrey DiMuria 321.223.6253 Waves Realty
Waves Realty - Melbourne, FL
Florida Space Coast Homes

Every so often people surprise me. This is a great story and really shows that people are good.

Jul 08, 2019 10:03 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Kathy it does make such a big difference when people willingly want to help you! Our local grocery store is great about asking me  (and everyone) if we need help - constantly. When our son Paul got his first job that's where he worked for a summer as a bag/cart boy. They taught him well.

Jul 08, 2019 10:11 AM
MichelleCherie Carr Crowe .Just Call. 408-252-8900
Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

"It's amazing how much work can get done when no one cares who gets the credit."

Jul 08, 2019 03:04 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Barbara Todaro I agree and it says a lot about the person that says that. Make it your job!!!

Sham Reddy CRS Thank you!!! I like that quote as well. 

Nina Hollander there's so much we learn from our parents, and the good work ethic is one of them. 

 

 

Jul 08, 2019 07:12 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Wayne Martin those are the life surprises that I love. 

Sally K. & David L. Hanson most of us would love to work with someone like that. 

Donald Urschalitz make it a daily priority. 

Jul 08, 2019 07:14 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Michael Jacobs I'd rather focus on these positive acts than some of the other stuff going on. 

George Souto Those are the ones that you root for to succeed. 

Carol Williams I agree. They don't stop at their job description. 

Jul 08, 2019 07:16 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Ron and Alexandra Seigel doesn't it bring a smile to your face when that happens?!  

Brian England he was a shining example of customer service. 

Sheri Sperry - MCNE® happy to make your day!!!! And yes, he did what he thought was the right thing to do. 

Jul 08, 2019 07:18 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Lottie Kendall I agree...keep your eyes and heart open for these wonderful acts. And they were in the baking aisle near the baking chocolate. I think I missed them the first time because I was drooling over the chocolate! LOL

Grant Schneider I agree and hope he receives the encouragement from those in his company. 

Jul 08, 2019 07:21 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Jeffrey DiMuria 321.223.6253 Waves Realty I believe that people are good and when I see something like this, it makes me smile from ear to ear. 

Anna Banana Kruchten CRB, CRS 602-380-4886 and that's a good story about company culture!!!

Jul 08, 2019 07:24 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Michelle Carr Crowe,Altas Just Call...408-252-8900! That's absolutely true. 

Jul 08, 2019 07:24 PM
James Dray
Fathom Realty - Bentonville, AR

Morning Kathy.

As you indicated, that young man is going to go far.  Have a great week

Jul 09, 2019 12:46 AM
Kris Collis, Associate Broker
Smart Way America Realty - East Stroudsburg, PA
Professional Results you Expect 570-801-5525

Kathy, love the 'good news' stories.  Good people doing good things!

Jul 09, 2019 12:06 PM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

He probably doesn't even realize just how extraordinary his act was.

Jul 12, 2019 01:05 PM
Kris Collis, Associate Broker
Smart Way America Realty - East Stroudsburg, PA
Professional Results you Expect 570-801-5525

Kathy, when it looked like a small item I was looking for in the home improvement store had been moved, I asked the nearest employee.  He said he didn't work this department but would find out.  He called, found the item, which had been moved above eye level .  A customer would not have seen them in the unopened box where they were "hiding" behind some unrelated things :))  Great service!  Another time another employee from same dept. actually walked me thru the store locating various things that were also out of his dept.

Aug 06, 2019 12:07 PM