With my summer move-in/move-outs a week or so away, I'm alerting the vendors and service personnel on my management team about my upcoming needs for their services
1) I have a Class B LICENSED contractor that I use for painting, repairs, blinds - almost everything that does not involve pulling an electric or gas line permit * then he has brothers/cousins/in-law who can do the work.
2) I have an EXCELLENT carpet cleaning business - family owned, come when I call and I provide their card with my move-out instruction letter.
3) I have a GOOD, professional cleaning firm * local although they are a national franchise. Since I charge a 20% service charge of any charges taken from departing tenants' deposits, I encourage them to have carpets and rental home cleaned professionally so that I don't have to an charge them the actual cost PLUS my 20%.
4) I have a GREAT HVAC firm * owners moved from a house this weekend and new residents are moving in next week. Owners noticed no cooling in upstairs unit before departure and let me know via e-mail. They were confused as units were just serviced. When I called THEIR service firm, they could not schedule an appt before new tenants move in so I took a key to my HVAC firm who got to the home within 2 hours, found the condensor was shot and e-mail repair options to owner before the end of the day. AC will be up and running for new resident move-in....I'm the HERO.
5) I have a WONDERFUL lawn care firm - I can call or e-mail and get a property mowed and SPIFFED up within a few days....they will mulch, mow and remove tree/storm debris.
I am always amazed that when people want to start their own PM firms, they don't think of the property service providers when accummulating items on their To DO list....I think they are the MOST IMPORTANT part of the process and a THANK YOU every so often is also important.
Who is on your team?
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