Is Doing A Good Job Enough?

When I first meet a potential client, I always try to  make that important personal connection. Sometimes it's easy when walking around the house--noticing a photo from a place we've both visited or a book we've both read.  With buyers , I ask about their lifestyle--pets, kids, travel, etc.

I suppose that depends on your definition of "good job", Carol Williams.  From your explanation, I would say that, while the therapist met the needs of your physical concern ... they did NOT meet all your needs.  And by not doing that, they may have placed your physical needs back in jeopardy ... as you stated that you quit therapy earlier than you might have otherwise.  I don't think it's too much to ask that you have their full attention during your time together.  And as so many others here have mentioned, you would expect nothing less of yourself while conducting business with your clients.  JMO ... but I think the answer is clear and you have the relationship with the Chiropractor to bring this to their attention.  You'd want to know if it was your business, right??

Gene

Carol, I would talk to him because he needs to know why you wouldn't go back to them. He seems to understand personal relationships, and would most likely be disappointed in your experience on the PT side - and want to correct it.

In the food business 3 things stand-out. 1. Service 2. food 3. ambiance. If you get all three fine. If one and that's the one you want...then fine. I go to places for the food at times and for the service other times. Ambiance when with wife. Same with this chiropractor or other serves. Why did you go there? Do you get what you wanted? Were promises kept? Keep it simple and you will become carefree something that alludes the many. Quality of life is no myth

Carol, thanks for getting our brain cells engaged.

Let's say that you were a person who only cared about good service but having a personable therapist was not important. So you go to this PT and the service was good. You have a friend that needs a PT, so you recommend the one you go to. Your friend on the other hand not only wants good service but a personable PT is important to them. They do not find that combination at the place you recommended. So your friend does not go back. In the future your friend needs a Chiropractor, but because of their negative experience at that practice, they go to another Dr. 

If I were the Chiropractor I would gladly receive feedback about the PT that is associated with my office. It could cost me business to have a negative review about the PT.

Thanks for sharing.

Carol Williams  I am a big one for telling it like it is. So That is my answer.So Glad this was Featured in Bananatude as have been out of the loop searching for my voice as it has run away from home-- right now it comes and goes has not decided if it wants to stay 

Thanks for post.  Well some may get away with "Doing their job".. but it is not enough sometimes.  It i about doing what is expected at times.. meeting or exceeding expectations - regardless of your job.

Hi Carol:

I suspect we have all had similar experiences - I certainly have and can relate to yours. I would definitely pass along the feedback. I would definitely want to know if it were my business or if I was doing something that was annoying my clients.

Jeff

I'm certain your chiropractor would want to know, especially since he gives you excellent customer service. Ignoring someone while working on them seems pretty rude. 

Interesting analogy Carol!

I really enjoyed rereading this post from 2019. It really did deserve a feature Carol Williams