I'm sure you have seen the FiOS commercial on TV or on the Internet. This week, I've decided to give FiOS a try to upgrade my internet and my home phone service. When I placed the order to have FiOS installed a week from today, I've explained to the sales associate that I must have Internet at all times, since I work from home. He assured me, that the day of the installation that I will not be without the World Wide Web for no more than an hour. Great!
Yesterday, while I was just finishing writing a comment on one of the blogs on Active Rain, access to Active Rain and Internet was gone, bye-bye. Okay, I'll just reboot my router and my DSL modem and I'm back in business. Oh No, I still could not access the internet. What the heck is going on? So I called Verizon's DSL customer service and they told me that I don't have DSL because you have elected to switch to FiOS - Excuse me? Customer Service Rep explained it to me again and he also told me arrogantly that he could not do anything about it. Oh no, yes you can, I replied. I would like to talk to your supervisor. After being on hold for about ten minutes, I got disconnected. What kind of customer service is that I said to my husband? By that time, he called Verizon back to talk to the supervisor and after being on hold for some time, the supervisor told him that there is nothing we can do right now and a customer representative from Verizon would call back tomorrow. My husband replied that he would call to file a complaint.
Early this morning, I've noticed that my internet service was up and running again. Yeah! I'm back in business, blogging and reading all the wonderful post on Active Rain.
What customer service do you provide is the question here?
Being in Real Estate for over 10 years, I could not even imagine how agents managed to do business before mobile phones and internet. Then again, come to think of it, being in sales in Germany years ago, "We Walked the Walk and Talked the Talk".
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