While before and after pictures are certainly glamorous its the $#%^** in between that they don't teach you about in staging classes. I am writing this for various reasons:

 1. Some Realtors and Home Owners think they can do this on their own or want to!

2. Some clients think we charge too much for what we do- think again!

3. Some people think anyone can be a stager- read below and then decide

Well.... this one goes out to all of your Stagers out that will read this and relate. This is ALL TRUE- well a compilation of truths!

Thursday:

3:30 pm. The rental furniture company has just called me, the client has not sent their paperwork in yet and the staging I have scheduled for tomorrow will not take place if the client does not get the paper work in by 4:00. The Realtor will FREAK.... she has already sent out 300 fliers promoting the open house on Sunday and has spent $400 on a newspaper ad.

3:35 pm. I call the client and explain that the paper work HAS TO BE IN. He complains about the rental company's policy and I apologize profusely that the rental company would actually want a credit card so they can charge him for the service that they provide. I then drive over to his house since his fax machine is broken and then drive it to the rental company at 3:59. The staging will go on!

4:15 pm I arrive at my storage unit and assess the situation. I shopped for 8 hours yesterday to purchase inventory for this job since all my other items are being rented. I did not want to tell the client that I was out of inventory so I dropped $2500 on accessories and artwork. The fee for the job? $1250.00 so I am already down $1250.00 for the job.

4:30  There is NO WAY that I can fit all this in my car! OUT GO THE CAR-SEATS and in goes the ficus tree.

4:55 It is dark now and the car is loaded. I cannot see out the back window and accidentally back over one of the car seats I took out of the car to make room. Down another $69.00!

5:15 I arrive home and check the fax machine. The client has not sent back my contract. I call him and he promises to give me his credit card tomorrow and sign it when I arrive.

 DINNER, BATHS FOR THE KIDS, BOOKS, SEND ESTIMATES, BLOG and TO BED

Friday:

6:30 am &*^%$!!! It is snowing! The kids do not have school so I get then settled in front of tv and breakfast and try to find something appropriate to wear. Do I go for the look that I am the sophisticated stager and I will make your home look like a  million dollars on a thousand dollar budget? Or do I go for the it is freak'n cold outside and I have to stand in an alley way and unload a truck today look? It is a high end home so I opt for a mix. Stylish jeans (with long underwear beneath) A cute parka with leopard snow/work boots. I end up looking like an Eskimo that got stuck in a Betty Boop cartoon!

7:30 Baby sitter arrived, I dug the car out of the snow bank and I am on my way to Starbucks for a venti

8:45 I have arrived at the house. Where is everyone!! I check my voicemail... nothing! I call my assistant and he is lost... again.. for the third job in a row! He tells me he is on the way.

8:46 am The Realtor forgot to put the lock box on the house. Now I cannot get in. I call her and her assistant tells me that she is in a very important meeting and will have to call me back in a half an hour!!!!

8:48 am After convincing the assistant that I am not going to burn the house down and or steal things she tells me where the hide a key is.

8:50 am I try the key. It is stuck. I wiggle it and it is so cold I break my acrylic nails.... down another $35 for a French Manicure. But now I am in the house! But still no staging team. I begin to unload the truck carrying each piece over the snow covered walkway praying not to break any of the new inventory that I just paid for.

9:15 My assistant arrives. I have unloaded the truck already so I put him to work taking price tags off items and I go about setting the items in the rooms that they belong.

9:45 The prep work is done.... where is the delivery truck with all the furniture. They are 45 minutes late. I call the dispatcher and he tells me they are on their way. I now sip my Venti latte that is ice cold and get to work.

10:15 The home is partially furnished. The client is going through a divorce and the wife has taken all the good stuff so that is where we come in. My assistant and I start in the dining room. There is a large wooden table that the client got in Brazil. It is priceless. It weighs 300 lbs. We cannot move it to put the area rug underneath it. The floors look like crap. This room needs a rug. In a brilliant flash my assistant suggest a tire jack. He runs to get it and we JACK UP THE TABLE and wedge the rug underneath it one side at a time.

10:27 The rug is under the table. I am sweaty. I no longer look chic and stagery stylish. We set the table, we hang the artwork, but still not rental truck.

11:03 We go upstairs to the master bedroom. I open the door and find.... a woman in the bed! I almost scream but I too polite and do not want to wake her. I call the owner and he explains that she is a err... friend that spent the night and to just stage around her.

11:15 Still no rental truck.

11:20 I figure that I will work on staging the counters while I wait for the truck- I cannot hang any art until the furniture is placed.  I carefully lay out my accessories on the counter and go to the pantry to find some pasta to give the glass canisters I bought some flair. In the pantry I find rice- or at least what I think is rice. It is brown and in the shape of rice. It has spilled on the shelf. When I take a closer look I gasp- it is mice droppings. I fight the urge to vomit, go to the sink to wash my hands and discover that the kitchen sink has no water!

11:24 My hands are clean thanks to krud kutter and the purell I carry in my diaper bag. I have to pee so I go in the powder room. There is a funny smell but I cannot quite place it. Something is odd. There is no toilet paper so I look under the sink and find a huge bong and a very large bag of a green leafy substance. Hence the smell. I close the cabinet door and mentally add it to my list of personal items for the owner to "declutter before showing"

11:45 Kitchen is complete and the furniture is here! I go to the door and wave them in.

12:30 The guys are great. They get the furniture in quickly and now it is time to put the items together. We are staging the living room when they realize that one of the chairs is broken. It is so messed up that you cannot sit in it with out the leg breaking. They inform me that they will have to take it back and cannot deliver another one because they are all out of stock. They offer to bring me a substitution on Monday- an orange and green patterned pleather chair.

My vision of a fabulous French Chateau look is fading. NO!!! I shout. Leave it in the room!!!, I will make it work!!! The guys look at each other and know it is against policy but the demon look in my eyes convinces them to keep it there. My assistant duct tapes the leg so it is stable and I artfully add a faux fur throw to cover it up and pray no one sits in it!

1:15 The lady of the house is awake. She sneaks out the back door and we can now stage the bedroom.

1:20 We gather our things and carry them up the stairs. We open the bedroom door and are greeted by an unmade bed, pink panties, and rumpled clothes on the floor.

" I am touching someone's clothes, I am touching a stranger's panties, I am touching someone's bedding" I sing song trying to make light of the situation. "OH KATE YOU HAVE SUCH A GLAMOROUS JOB! YOU MAKE HOUSES LOOK PRETTY YOU CHARGE TOO MUCH!!"

I open the bedside table and pause my aria. I was about to stash the cold sore ointment and hershey kisses wrappers when I noticed something that resembled a pink zucchini with batteries staring back at me. Do I leave the things in the drawer and pretend that I did not see it? He will know when he sees the things in the drawer that I saw what was in there? I put the items in the sock drawer and find my purell.

2:45 The bedroom and master bathroom is done. The guest room and artwork is all that is left. We enter the guest room and all that is facing us is a headboard, a bed frame and NO MATTRESS!! Where is the mattress? I quickly call the client, inform him that everything looks great, his friend has gone home, and cheerfully inquire why there is no mattress on the bed in the guest room that we are transforming into the "elegant, spacious, tastefully on trend guest room". He tells me that his wife came over last night and took it so her new boyfriend's son could stay at their apartment. OK I say. No worries.

3:15 I pull into Target at about 65 mph. I eye the starbucks counter but there is no time for a warm up. I sip the now almost frozen venti I bought this morning. I sprint to the camping section. Please God let there be an air mattress. Let there be 2 cheap ones that I can use as a mattress and boxspring! There is only the $119.99 deluxe set left. I buy 2 and a pump and head for the car.

3:32 We pump up the mattresses. We make the bed. We create the ultimate spa like guest room- if only no one sits on the bed!

4:11 We have hung almost all the art. The only art we have left to hang is in the living room. The living room with the original plaster walls. I go into my usual speech about using tape to prevent plaster walls from cracking. We try 1 nail, 2 nails, 3 nails, 8 nails but they are all bending and not going in. There is now a large pockmark on the wall. I Shriek! WE HAVE TO HANG THIS ART! IT IS THE FOCAL POINT OF THE ROOM. THE COLOR IN THE ART MAKES THE ROOM FLOW INTO THE OTHER SPACES AND MAKES THE SPACE FEEL LARGER. We get out the drill. We use the smallest bit we can find to make a guide hole. It breaks. It is stuck in the wall.

4:17 I am driving to Sears. I am driving to Sears because I am a perfectionist. I am driving to Sears because the art has to go above the sofa so that the space is balanced. I need another drill bit. I need a masonry bit. I race past the man at the desk who asks if he can help me and grab the part I need. He looks at me surprised that a woman would be buying such a thing dressed in a pink fur parka and leopard boots. I explain that I am a home stager and he nods as if he has heard of such a thing.

4:57 We hang the art. It is in place. We are now finished. I race through the house turning on lights, lighting candles, taking pictures of the gorgeous results. No more mouse poop, no more green stuff under the sink, no more panties and personal items in the bedside table. All I see now is a gorgeous, ready to market space.

5:13 I lock up, Return the hide a key and drive back to my storage unit. I have moved 23 pieces of furniture, hung 34 pieces of art, 6 window treatments and risked my life sitting under the table when we jacked it up! This was an easy day!

6:02 It is dark. It has snowed all day. The snow has frozen and I cannot open my storage unit. Maybe I can keep the stuff in my car overnight?? Don't all moms arrive at school with fake trees and packing materials?

6:33 I am home. I make dinner, I send email pics to the client and Realtor. I run the credit card. I write up the inventory list. WE ARE DOWN $1400 total for this job. 12 voicemails to return.

10:35 I go to bed. Tomorrow I have 3 estimates and a staging consultation.

MONDAY:

 7:22 am I check my email. Yesterday at the open house the agent got 3 offers! The home sold for $15,000 over asking. They want a quick settlement. The home inspection has been waived. Can I pick up the items on Wednesday?

 

 

 

 

 

33 Comments on Home Staging 101: Day in the life of a stager- this ain't for the faint of heart!

MAR
07
2007
247,644 Points 3 Featured Posts Outside Blog

Oh my gosh, I'm sorry, I'm just up to 2:45 and I have to say, you are one brave girl! DON'T touch it just leave it in the drawer! LOL!

Okay, got through your whole day. I have to say I didn't think about everything that's involved in staging before. It's a lot like being a realtor. Great story Kate!

11:18pm • #1

Kate,

What an AWESOME post! I can totally relate to all of that! (with the exception of the mouse poop & the toys)LOL  So Realtors and Home Owners I dare ya! How much would YOU charge?

Penny Schoenbeck - AZ Home Styling
11:54pm • #2
MAR
08
2007
1 Featured Post
Oh Kate!!!  This was so funny -perhaps being a writer is in your future.  Really this was a great day in the life...
6:59am • #3
180,192 Points 4 Featured Posts Outside Blog

Kate - you poor thing.  I too have had days very similar.  In fact, I'm just now thawing out from a home I did a couple of weeks ago where the heat wasn't working.  Of course, I wasn't told that prior to getting to the home.  While the temperature outside was 13 degrees with the windchill, it was 8 degrees inside.  And of course, while the rental company told me I was the first delivery for the day, I was actually suppose to be the last delivery.  With frantic calls to the rental company, I managed to get them there by noon.  After having unloaded all the accessories, I went to my suburban, turned it on and the heater breaks. At this point, the temp inside has raised 2 degrees outside and remains at 8 degrees inside.  When the delivery truck arrived, the movers informed me that it was "stupid" cold inside.  Yes, I couldn't have agreed more.  It WAS STUPID cold. 

In summary - Yes, I can relate! 

 

 

7:12am • #4
184,979 Points 68 Featured Posts Outside Blog

 KATE you have TOTALLY TOTALLY TOTALLY captured what staging is all about... and with such humor. God I was laughing out loud.

I am going to PERMANENTLY link this post to my pretty blog.... RIGHT ABOVE the list of Staging Training schools.

This is going to go out to ALL my associates here at Real Estaging. OUR MISERY has found company.

I know you made light of much of reality of what we do. ANYONE that wants to be a "Stager" needs to read this.

 

7:30am • #5
6 Featured Posts

Your job is glamorous, fun and lucrative....glamorous, fun and lucrative...

Wow, I'm tired after reading this and it's only 8 am.

Sue Argue 

7:31am • #6
125,494 Points 5 Featured Posts Outside Blog

Kate HOW TRUE!!!

I hate when I hear people say.."Oh I got into this business because it is a way to make easy money". They are totally clueless what the whole process involves. This is NOT an easy job. If you are going to Stage the RIGHT way, then you will definitely be busting your butt like you did, and unfortunately spend more in inventory than you make....BUT we do get the goods back!!

Honestly since I have began this business I live on more coffee than ever and I am in the stores constantly. I actually shopped yesterday where for the first time I actually had left over room in my car. I too struggle with the car seat but it belongs to my grandson...I am a bit older, LOL. I considered that a "Bad" shopping day, ($250.00 only)

Hey but look what you did, the client must have been thrilled!! When realtors tell me they "STAGE" their properties I tell them "WHY". Leave staging to us, and you do what you do best...Market the home!!

We have got to meet one day!!

Phyllis Pafumi

7:31am • #7

Kate,

That was awesome!  Start writing the book you have enough material now to do so, simply change the names to protect the "innocent" and go for it!  With minor embellishments, it could get steamy!  LOL!!!

Anita 

7:52am • #8
3 Featured Posts
Hey Kate...Have you heard of the Nanny Diaries?.....You could write a book on "The Stager Diaires"  We could all submit you lots of interesting stories! :)

LOVED your post!!! Craig is right...your post DEF. needs to be read by Home Stager wannabes.  You made me laugh....I am glad I'm not the only one sipping cold Starbucks, breaking my nails, and sweating......Just haven't run into the illegals and toys yet but I'm sure its coming....LOL!!!!!!! :)
8:39am • #9

Kate, what an excellent post, you had me in stitches.... now everytime you feel like you are charging too much or people question you about your rates, go back and think of this day you had, and boy you will never feel like your rate is "too high"!!!!

 

10:29am • #11
Kate --What a great post...should be required reading for all new home stagers. Thanks for taking the time to share this as shed some light on what it is that a home stager is often faced with and how you dealt with it. Bravo!!!
1:40pm • #12

Kate -

I can, and have, TOTALLY felt your pain!  We recently were scheduled for an unstaging and had to postpone for one day as a true blizzard was hitting Chicago.  Awoke the next morning to find an additional  10 inches of snow had fallen overnight.   Well, as I was meeting the movers and loading up the things we had to deliver to a new staging, after unstaging the first stop of the day, Craig was off to shovel the driveway so we could back the truck up and unload the house.  It was single digit temps with wind chills approaching 30 below!  Brought my own snow shovels - just in case.  Well, delivered to the next two places and neither one had shovels.  I shoveled two driveways and walks that day, and then had to go home and do my own! 

When people tell me that our services are too expensive, I always want to invite them to spend a day with us and enjoy and experience the "glamour" of property staging. 

We had someone interview for our company today.  I hope your post was required reading!  Thanks for a great laugh to start the day! 

 

3:00pm • #13
8 Featured Posts Outside Blog
Thanks everyone. Blogging is the only way that I get to vent! My husband is sick of listening to my stories, I never see my friends because I am always working, and everyone else I complain to thinks I have a dream job. On the whole, staging is a joy but there have certainly been some interesting stories to tell..... like the client with the hot tub at the end of the bed and the other client with the stripper pole. Maybe there is something kinky about the stay at home mom look attracts these people?
5:30pm • #14
1 Featured Post
Kate - when I was interviewing you, you didn't mention that you are a writer! I had a good laugh - Eskimo in a Betty Boop cartoon!
11:28pm • #15
MAR
09
2007
124,304 Points 7 Featured Posts Outside Blog

unfortunately totally totally know your pain! (except the snow part... i don't live on east coast anymore!) what is up with these single male home owners?! i recently pulled inventory back from this home (not to mention i comped them 1 month worth of rental fee out of the kindness of my heart since he was having serious money troubles) and both the brand new bed spreads i put in were ruined. RUINED by unknown stains (i don't even want to know). had he not washed it, it probably would've been reusable. but he ruined the bedspreads in the wash and now they also smells funny. ew ew ewwww....... ARGH. he didn't even really say thanks for the comp when i was there to de-stage. he acted like he couldn't wait to get all our stuff out of there! GRRR not to mention it took me 2 months to chase down the freaking contract! baaahhhhh!!!!!! (sorry need to vent myself! AR has become my therapy as well!)

thanks for another great post. it's comforting to know that i am not going through this along!

cheers,

 cindy@staged4more

12:29am • #16
12 Featured Posts

Kate, Kate, Kate.  Are we crazy?  Sometimes, I believe so.

I did a vacant FSBO this week and in my usual helpful nature, I offered to give them my after photos for their marketing (what marketing, I do not know), send out an open house invitation email to all of the agents I have ever had contact with, list the house on SHC, creat a feature page on my webiste and list it on AR.  I woke up Wednesday morning to find that my laptop's oeprating system had been corrupted by the Trojan peacomm virus and that the eventual restoration would erase all of my existing files (yep, every single one).  I spent all of Wednesday having my hard drive backed up to dvd (thankfully I hadn't lost anything) and then my husband stayed up al night recovering the operating system and reinstalling all of my programs.  (he even reinstalled my wallpaper - a picture of him)

Thursday, the house was staged and the photos were delivered on disk as promised and the seller will never know.  All I have left to complete is the listing by address on AR. They are getting the full value of their staging dollar, that is for sure!

Last night, I came home and read this post and got a much needed laugh!  And praised God that my listing was completely unoccupied!

12:55pm • #17
444,128 Points 28 Featured Posts Localism Sponsor Outside Blog

 

 

I loved this post, what a tale to tell!  You should give it out in your handouts for the people that think stagers charge too much!  Out of the extra $15,000 you got that homeowner, too bad he didn't offer you some.

I sure hope you get lots of referrals and before and after shots.  Did you take a before pic of under the sink??  the BEFORE and afters, of course...

 

2:13pm • #18
MAR
16
2007
1 Featured Post

Anyone who finds out I'm a stager immediately says "Oh, that sounds like so much fun-nice homes, fun accessories and decorating". They truly haven't got a clue!

I don't have a staging story that comes anywhere near that but they are always just around the corner. My worst experience yet was with a personal acquaintance who asked me to organize her home as I used to do focus on Professional organizing. She has so much stuff I just couldn't get over it, stuff everywhere. There wasn't an area in the home that you could really see the floor, even the garage was packed. When I was doing the consult we walked into her bedroom where half of her queen size bed was piled high with stuff. I asked her where she sleeps and she pointed to a thin sliver of the bed where the mess wasn't. Interesting profession we have boys and girls....

 I am a bit hesitant to jump into the vacant staging as I've really only focused on occupied homes. The investment alone is making my husband's head spin!

Kate, incredible story. Definitely one that people need to read to get the true idea of what it is all about. You are funny-you realy should write articles! :-) I'm sorry you had to experience that though.

3:13pm • #19
MAR
17
2007
6 Featured Posts

I loved reading your post!  I am so gonna save this and share it with my husband & friends.  Like so many others, people think our jobs are soooo easy and fun.  Yes, they are, but they have no clue what goes on behind the scenes sometimes and why we come home exhausted and want to go to bed before the kids.  Thank goodness this isn't a daily occurence or I'd have to find another job, as I'd be insane by the end of the week!

I also give you cudos for being a fulltime mom, wife and money maker!  It's hard enough just to do one of those jobs, let alone 3!  :o)  Keep up the great attitude...survival of the fittest!

Reece

Simplicity Home Design

1:11pm • #20
MAR
23
2007
158,669 Points 15 Featured Posts Outside Blog
This is priceless and anyone who asks what I do - I'm making a copy for them to read - although I haven't encountered "weed or wackers" in any houses we've been in yet and I hope I never do - You had me rolling (laughing that is!) Great post
3:24pm • #21
APR
16
2007
I'll echo everyone else:  you should consider a career as a writer.  Very funny and a real eye-opener to someone who is new in the business.  Thanks!
10:21pm • #22
MAY
03
2007

Kate, I laughed until I cried!  I can totally relate, though I have no stories that good. 

My husband is my assistant and he's always after me for being obsessive, taking too long to shop for the perfect accessories, and generally being a perfectionist.  He got to 4:17 at Sears and decided that my behavior is apparently completely normal for a professional stager....

Thanks so much for the laugh. 

7:59pm • #23
MAY
06
2007

Kate, VERY awesome post.  I was laughing so that my husband had to ask, "What is so funny!" from the other room... I have never experienced sleeping people, dirty under-garments, "toys" and illegal substances, but as I'm only a year into this profession, I'm sure that I'll run into one, if not ALL of those some day.  I've run into dirty socks in the bed, though, does that count? 

And, Reese, I totally relate to falling asleep before the kids!!  It happens so often and every time my husband doesn't understand.  I always have to say, "if you did what I did today, you'd be tired, too!!"

I do love this business, though, and wouldn't trade any of the horrors of staging for any other job in the world.  It just makes our job that much better to have all of these stories to share and laugh at!!

Much aloha, 

-Lachelle, Aloha Staging

7:53pm • #24
MAY
12
2007

Kate,

I don't know if that story can be topped!  You have a great attitude!  Awesome job!

1:38am • #25
JUN
02
2007

Your blog was recommended as a true "day in the life" to me, a prospective stager.  I currently work 8-5 in a 8' X 10' cubicle and spend nearly all day on conference calls. I am BORED!!!  I am hoping for an exciting career change and your blog got me really excited about staging....  Despite the challanges you called out, I am ready to get started!  Thanks for your honest, funny, and inspiring posts.

  

 

SharonA
10:31pm • #26

I agree that this great post so be mandatory reading for all new stagers. Not to discourage them but to inform them what the "Staging Courses" don't tell you.

Lynette

11:43pm • #27
OCT
31
2007

Kate!! I don't know you but I love you! That was so great! I breifly trained Staging for CSP and I told my students these types of stories because it's real life!

That was the most perfect example of a true staging day. I couldn't have wrote it better myself. I have staged for 5 years and trust me it just keeps happening, only different houses, different faces and different problems of the same nature.

How about when the blow up beds deflat after one use? Or rush hour traffic jams when you have to run out and buy something? no Lightbulbs in lamps...Or lost delivery guys that are hours late and you still have to pay your help while everyone sits on the floors waiting for furniutre...down a few hundred dollars there!...or the boxes of new chairs that you buy as props that bust coming out the truck in a downtown parking lot and have to be dragged and pushed down the alley with your leg while carrying arm loads of purchases, through the parkade, through the elevators and pushed on your hands and knees through the hallways to the unit?  Oh and did I mention pulling the other box of chairs with your other arm? THEN THEY DON'T GO TOGEHTER AND HAVE TO BE RETURNED???

OR...new helpers burning things with the iron, brekaing stuff cause they are nervous, and being more of a hinderance than a help! I can honestly say that I now have a great team, but it was a challenge!!

Or how about loading into a house that is so new there are no stairs out front? Only a 6 inch wide death ramp that has rebar on the ground where a sidewalk should be?   YIKES!

 I guess I have my fair share of storeis too, but your was very well written! Made me laugh and totally relate! Happy Staging!

Jill Gargus
11:55pm • #28
NOV
01
2007
8 Featured Posts Outside Blog
Jill your stories are just as crazy as mine., We will have to compare notes sometime. thanks for sharing, this is still one of my favorite blogs. kh
7:02am • #29

This is one of the funniest things I have ever heard!!!   Sad part is,  it's TRUE!   Not a sit com!!

Only the strong shall survive another day to stage!

7:12pm • #30
MAR
27
2008
This is so incredibly accurate that my entire staff is still laughing and feeling much better about what we do.  They now know they are not the only ones that have "days like that"!  Thank you Soooooooooo much for sharing this in this very entertaining dialog!  
10:26pm • #31
1 Featured Post

My staff was laughing hysterically, what a great way to end our day ~ knowing we're not alone!

Glamorous? Charge too much? Ha!  This is requored reading for all my new applicants.

11:52pm • #32
SEP
24
2008
8 Featured Posts Outside Blog

Ok folks,  it has been 18 months since I wrote this and the sad thing is nothing has changed! I am still finding "treasures" in client's homes, clients are still not getting the contracts back to me in time and I am still having to run out and buy yet another inflatable mattress when they don't get delivered! Too bad I do not have stock in Coleman Camping Equipment....

Homes are not selling anymore for $15,000 over asking, but today I got a call that the home I staged 12 days ago sold- not bad considering it was on the market for 6 months prior to staging! I'll take that as a win in this market any day. kh

6:47pm • #33

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Kate Hart

Radnor, PA

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Hart & Associates Staging and Design

Office Phone: (610) 293-6814

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