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I Got What I Paid For

By
Real Estate Agent with Transaction Alliance 513.520.5305 www.LizTour.com SAL.2002007747

okay, it didn't cost THIS muchMost routine technical issues around our home I can handle.  What I don't know I can usually find with a few queries on Google or YouTube.  But sometimes the issue goes beyond my skill set, and that was the case Monday when one of our cell phones decided powering up was not on its agenda.  After trying the usual techniques, I knew I was getting nowhere.  And I also knew the cell phone carrier's main job would be to SELL us a new phone rather than fix our "antique" phone.

So a search for a cell phone repair place nearby identified a shop with favorable reviews, and they were open on a holiday, so off I went.

The shop offered free diagnostics and said they'd be back in touch within 24-48 hours.

Well no news in the first 24 hours, but I hadn't really expected any.

But as we came up on the end of the 48 hours, still nothing so I initiated a call. 

"We're still working on it and will call you this evening".

Care to guess how many calls I got that night?

So the next day I call and the tech confessed, "we've been busy and I forgot to get the part I needed for your charging port from the other store, I'll pick it up Friday morning".  Fyi, the charging port issue had ZERO to do with our issue.  I had tested with multiple charged batteries before I brought it in to the shop.

So Friday passes with zero update from the shop.

So this afternoon I stopped by to check status and what I got was a series of excuses.

End result?  I left with a phone that was in the same condition as it was Monday.  2nd part of the end result?  I'd never do business with them nor offer them in recommendation.  They failed in every aspect of living up to their own advertisements and promises.   The only thing they got right?  It did turn out to be FREE.

The phone is now at a repair shop that charges $35 for the initial assessment.  I already have a better feeling about how they handle business.  They may not be able to fix that phone, but I'm much more confidence that they will at least DO something and not provide empty promises.

Customer service matters.

I understand things can go wrong.  Staffing can be shorthanded.  Estimates can be off.

It's how a company handles variations from expected performance that influences whether I can accept the situation, or decide it's time to move on.

Excuses just don't cut it do they?

Bill of Bill & Liz aka BLiz

Posted by

Serving Warren County Ohio & Adjacent Areas

The Liz Spear Team of Transaction Alliance
Elizabeth Spear, ABR, Ohio License SAL.2002007747

William (Bill) Spear, Ohio License SAL.2004011109  Kentucky 77938
Ask for us by name if you visit the office!

EHO
Bill Direct:  513-520-5305
Liz Direct: 513-265-3004     
Fax: 866-302-8418

MailTo:  Liz@LizSpear.com

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Comments (3)

Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hello Bill(and Liz too) - your story is unfortunately one that can be repeated often and within many industries and circumstances.    Frustrating hardly seems to be a sufficient word to sum up the feelings.  

May 30, 2020 06:52 PM
Liz and Bill Spear

I can keep the frustration at bay for quite some time, but walking into the store today after 5 days and realizing they'd essentially done nothing but string me along?  That conversation didn't last long.

May 30, 2020 08:03 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

HI Bill- so much can be overcome if the people you're dealing with communicate with you. BTW- I spent 2 hours sitting in a carrier's store waiting on them to fix my iPhone. I did have my iPad so I good text with Larry. While I was waiting there, he Googled the issue and found a solution on YouTube. 

 

 

 

May 30, 2020 07:14 PM
Liz and Bill Spear

I think that's what irked me about the nonperformance with this company.  Don't promise to update me and then don't do it.

May 30, 2020 08:00 PM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning Bill. Tha old adage applies, you get what you pay for. Enjoy your day!

May 31, 2020 05:07 AM
Liz and Bill Spear

It's looking to be a beautiful day here, there's grass to mow this afternoon :)

May 31, 2020 07:25 AM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

You really do get what you paid for in all cases always try to go for the bigger better deal and get swindled about 60% of the time.

Jun 02, 2020 11:24 PM