Competency management is a process that tests, measures, evaluates, and develops employees’ performances at the individual and organizational levels. Effective competency management can make a company exceptional, although this competency management process may be under the umbrella of Human Resources, the buy-in and participation from every employee is critical to its success. In high-risk work environments, competency management is of utmost importance for the safety of all. It is not just enough to know about a piece of equipment; the company must have a system in place to test, measure, evaluate, and develop each core competency.
A company will experience many benefits when it implements an effective competency management program, including the following.
IMPROVED WORKER SAFETY AND MORALE
By validating competency before allowing employees to undertake high-risk activities or activities that have the potential to place people and property at risk, workplace accidents are reduced and people feel more comfortable and safer in the work environment, improving overall morale.
REDUCED OVERALL COMPANY RISK
A competent workforce creates a safer workplace, minimizing the chances for injury, property damage, fines, and/or lawsuits.
IMPROVED DECISION MAKING
When the competencies of all members of a workforce are evaluated, leaders can see the overall strengths and weaknesses of its workforce in terms of skills and capabilities, providing information that can be invaluable for making strategic organizational decisions and influencing the company’s priorities and direction.
EASIER RECRUITMENT AND RETENTION
When companies earn a reputation for setting high standards of excellence via disciplined implementation and validation of worker competency, it becomes easier to recruit and retain employees who value and enforce safety.
IMPROVE SERVICE QUALITY
Employees who are competent work more efficiently and effectively, producing better results. Consequently, quality improves, and so does customer satisfaction.
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