Special offer

Are You Cutting Back or Increasing Your Service?

By
Real Estate Agent with eXp Realty 2021016812

While many agents are struggling there is a lot of opportunity for top agents to gain market share.  One consistent pattern I am seeing among struggling agents is that their level of service has stayed the same or dropped and their marketing is almost non-existent.  When business volume gets a little tight in your market it is not the time to cut back on those two items.

Last year I made a goal of doubling my business.  Most people thought I was crazy.  In order to be successful I developed a plan that included three parts to it.

  1. I marketing plan that will bring in the needed level of prospects to gain the additional business and that will target the communities I want to focus on.
  2. New systems to handle the additional business efficiently.
  3. Hiring an assistant to relieve me of the paperwork demands, to allow me more time with my clients.
  4. Improved clients services, to demonstrate added value above and beyond what they may get from other agents in the area.
  5. Personal improvement. (Losing weight, going to the gym)
  6. Increasing family time.  Balance is critical in our lives.

A little over a year ago I began increased my personal marketing.

  1. I purchased large signs at the two largest shopping centers in our community.
  2. I expanded my websites
  3. Sponsored community events
  4. Co-sponsored a soccer club and the high school soccer team.
  5. Sponsored the sports depart and the local private school

My listings all get:

  1. Large sale sign at curb and a lock box. (Beginning this summer electronic lock boxes).
  2. Virtual tour
  3. Single family homes and luxury condos get their own website with domain name.
  4. Advertising on about 20 websites
  5. Regular open houses and broker's open houses.
  6. Featured at regional monthly REALTOR® meetings
  7. Picture ads in the weekend newspaper.
  8. Flyer boxes at the curb
  9. An in-house assistant to work with the listing through closing
  10. Also available for an additional marketing fee:
  •  
    • Professional staging or staging consultation,
    • professional photographer (although mine is pretty good
    • Besides the basic virtual tour you can have added a style designer and floor planner
    • Home warranty package

 If you want to win the battle for the hearts, minds and business of clients, they need to find you first and they need to see the value in choosing you.  In a tighter market you need to improve to compete.  To improve you need a plan and the drive to execute it.

 Good Luck and have a prosperous 2008.

Posted by

 

--------------------------------------------------------------------------------------------------------

Randy L. Prothero, REALTOR®

Broker-in-Charge, ABR, AHWD, CRB, CRS, e-PRO, GRI, MRP, SFR

eXp Realty

Team Leader - "The Prothero Group"

Randy Prothero is well established as an expert in working with military / VA clients and first time home buyers.  His home seller's (listing) campaign is one of the most aggressive marketing programs in the area.  His luxury home listings sell faster and for more money.

Based out of Mililani, Hawaii. Randy services the island of Oahu (Honolulu County) Performs mediations and ombudsman services for the Board of Realtors.  To improve overall professionalism in his area Randy also offers classes for real estate agents. 

www.HawaiiRandy.comOahu (Honolulu County) Property Search  Hawaii Military Relocations

Comments(72)

CJ Johnson
Elite Agents - San Antonio, TX
Sales & Building Consultant

Great job as usual Randy.  Ray Crock founder of Mc Donald's wrote in his autobiography that when business is good advertise, when business is bad double your advertising.  You are right on track with your approach to this challenging market.  So how do you like the electronic lockbox?  Our agents in Tehachapi got theirs about 18 months ago and they can not believe they ever worked without them.  The expense was a hard pill to swallow in a down market but now that they can actually show their clients showing reports (or lack of them) they think they are quite useful. Now if we could only convince them that it really is not necessary to call for an appointment to show a vacant house and that it is their responsibility to read the lockbox log once a week to make it a more effective tool. 

Jun 16, 2008 02:32 AM
The Brewer Team - Benchmark Realty
Benchmark Realty - Franklin, TN

Since business is a little slower than normal, I'm able to give my active customers more attention. I don't know if that's enough, but as I continue to learn, it's becoming more obvious to me that customers are neglected by realtors as soon as the transaction is closed.

Jun 16, 2008 03:24 AM
Makea Turner
Simply Vegas - Las Vegas, NV

Really good post here in Las Vegas I all ways see agents slacking on there mnarketing and then they wanna cry whine about business not being ass good as it should be. I can truly say what I get from this business is as much as I put in.I can't complain

 

Jun 16, 2008 04:25 AM
Anonymous
Santa Monica Real Estate

Right on man. I also upped my marketing and while business isnt booming in Santa Monica real estate, I'm still making a good living.

 

I have a bit more about this on my blog at my web-site: <a href="http://www.santamonicarealestatesearch.com"> Santa Monica Real Estate
</a>

Jun 16, 2008 06:54 AM
#56
Bill Exeter
Exeter 1031 Exchange Services, LLC - San Diego, CA
1031 Tax-Deferred Exchange Expert

Great post. 

We are actually expanding at a time when most 1031 exchange Qualified Intermediaries are contracting.  We take the position that now is the time to grow and expand and get ready to enjoy a greater market share once the market has rebounded. 

It is too easy for most companies to panic or worry and cut back to "play it safe" but then they end up losing market share or perhaps not even surviving.  The larger companies or publicly traded companies have to cut back in order to report quarterly profits.  Many of our competitors are required to cut back by XX% because their parent company said so even though they are still profitable. 

It's time to grad the bull by the horns and go get YOUR market share. 

Jun 16, 2008 06:56 AM
Randy L. Prothero
eXp Realty - Hollister, MO
Missouri REALTOR, (808) 384-5645

Joan W. - Thank you

Venancio - That is what we all need to do to keep moving forward.

Marilyn - Even if we have what we consider a full plate of services there is always room to tweak and improve.  Some things do not increase the cost, but give you a competitive edge.

Jun 16, 2008 07:28 AM
DeAndrea "Dee Dee" Jones
Samson Properties - Manassas, VA
DMVRealEstateChick

I have decreased unnecessary spending and increased advertising that generates a high rate of returm.

Jun 16, 2008 07:33 AM
Jeffrey DiMuria 321.223.6253 Waves Realty
Waves Realty - Melbourne, FL
Florida Space Coast Homes

We do everything we can to sell our clients home. No additional charges. We feel as full service Realtors we are required to do it all!!!

Jun 16, 2008 07:39 AM
Randy L. Prothero
eXp Realty - Hollister, MO
Missouri REALTOR, (808) 384-5645

Renee - I find that hanging with successful agents and folks in general make a big difference in staying motivated.

Lane - Having so many competitors thinking that way is making more for the others.

Wayne P - We all need a boost in our motivation from time to time.

Jun 16, 2008 08:30 AM
Randy L. Prothero
eXp Realty - Hollister, MO
Missouri REALTOR, (808) 384-5645

Marlene - I was surprised.

Sally & David - Thank you

Kathy A. - Congrats to you

Jun 16, 2008 08:48 AM
Randy L. Prothero
eXp Realty - Hollister, MO
Missouri REALTOR, (808) 384-5645

Joey - Wow, Thank you!

Scott - I have to admit, I do not track as meticulously as some folks.  As busy as I have been, I find that I have to prioritize a little.

C.J. - We have not started the electronic boxes yet.  They will be coming in another two months.  I am looking forward to them.  I hear many agents complaining, they are also the same agents who do not have a website, do not blog, do not advertise and are not very busy.  The top agents in the area all seem excited about them.

Jun 16, 2008 08:56 AM
Randy L. Prothero
eXp Realty - Hollister, MO
Missouri REALTOR, (808) 384-5645

Elizabeth - That is an area, I am trying to improve also.  Thank for pointing that out.

Makea - If my business suffers, I can only blame me.

Simon - A good web presence is critical in this day and age.

Jun 16, 2008 10:06 AM
Randy L. Prothero
eXp Realty - Hollister, MO
Missouri REALTOR, (808) 384-5645

Bill - That is my plan also.

Dee Dee - That is a sound business decision.

Katy - I do have to balance between what is my role and what is the client's role.  It is a team effort.

Jun 16, 2008 10:09 AM
Michael Sahlman
www.HomesForVIPs.com - Keller Williams Realty - Miami Beach, FL
e-PRO - Miami Beach Florida Luxury Homes

thanks for the post Randy. It is interesting to see how other realtors market. I definitely agree with you. I have increased my marketing as well. Best of luck.

Jun 16, 2008 04:27 PM
Chris Sonaggera
Yukon, OK
Keller Williams Elite, www.BuyInOKC.com

We do most of our advertising on free web sites that way it keeps are cost down. 

Jun 16, 2008 05:53 PM
Randy L. Prothero
eXp Realty - Hollister, MO
Missouri REALTOR, (808) 384-5645

Michael - I am planning to be here for many years.  That is not possible if potential clients do not know who I am.

Chris & Jenita - Keeping cost down is a good thing.  I do a lot of free and inexpensive things also.  Active Rain is a perfect example of that.

Jun 16, 2008 08:29 PM
Sharon Simms
Coastal Properties Group International - Christie's International - Saint Petersburg, FL
St. Petersburg FL - CRS CIPS CLHMS RSPS

Randy - you're exactly right. It's all about value. We do need to show our prospects why we're valuable to them.

Jun 19, 2008 01:42 PM
Ross Quintana
Real E Smarter - Spokane, WA
Real E Smarter Real Estate Coach - 509-362-1966

Spokane Washington Real Estate Expert I agree, I am always working on my business so I have more than enough things to say when competing for a listing. I can show a person all day why they should hire me. You can't expect to take more out without offering more.

Jun 20, 2008 01:02 PM
Randy L. Prothero
eXp Realty - Hollister, MO
Missouri REALTOR, (808) 384-5645

Sharon - If they do not see the value they will go elsewhere.

Ross - We can never stop improving what we do.

Jun 20, 2008 02:57 PM
Anonymous
Tamara Dorris

Hi Randy, I'm a little late in responding but I just wanted to let you know that I really enjoyed reading what you had to say.

As a real estate professor, coach and agent I couldn't agree more. In fact, I go nuts when I see someone pare back on services because of the market. Indeed, that's when we need to invest more in our businesses....people don't seem to get it.

I applaud you for all the extra things you implemented...some of them, such as the large sign and the sponsorship made me take note so that I can share it with my new agents/students.

Thanks and take care!

Tamara Dorris, "The Real Estate Therapist"

www.Topprotech.com  Free Report: www.WealthyRealEstateAgent.com

 

Jun 30, 2008 08:00 AM
#72