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Your Reputation May be Your Best Source of Business

By
Real Estate Agent with eXp Realty 2021016812

SuccessI was reading a post from William Feela titled, Why do you tip your Server.  This blog post got me thinking about how treating others will impact your business.

Looking back I can think of many examples in my business.  Here are three that stand out.

  1. I have sold three homes through the employees of the Jack-in-the-Box across the street from my office.  One of the employees there got her license and joined my company.  We recently sold a co-listing together and help each other. 
  2. I have had 5 transactions so far with the folks at the car dealer where I bought my vehicles.  I am working on two more possible listings at this time and have received a few more referrals.
  3. I teach chess at the area rec. center and am president of the state chess association.  I have lost count on how many transactions and referrals I have gotten through the chess community.  The car dealership connection actually started with a chess player, who is a salesman there.

There are two things about the business I have received from these are other community sources.

  1. I never push my business when I am out and about.  No pushing my business cards, etc.
  2. I am not stealth. I wear custom golf shirts with my business embroidered on them and have signs on my vehicles.  I also do a very good job of marketing in my community. Everyone knows who I am and what I do for a living.

 I am not a pushy salesman; I hate them.  I do what I call passive aggressive marketing.  I make sure that everyone knows what I do for a living and do not push it.  I treat people the way I would like to be treated and volunteer a lot in my community.  The net results are that my business has seen steady growth when many others are struggling and I have made many great friends.

I wrote a blog post in January 2007: I am a Passive Aggressive Marketer. (if you look at the mall sign, you may notice that the picture was taken 200lbs ago).

Back to William's post that got me thinking down this path.  Something as simple as an extra buck here and there for good service, may one day translate into a great client or a wonderful source of referrals.  You never know where you next client may be coming from.  So treat everyone as if they are the most important person in the world and don't be stealth.

Posted by

 

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Randy L. Prothero, REALTOR®

Broker-in-Charge, ABR, AHWD, CRB, CRS, e-PRO, GRI, MRP, SFR

eXp Realty

Team Leader - "The Prothero Group"

Randy Prothero is well established as an expert in working with military / VA clients and first time home buyers.  His home seller's (listing) campaign is one of the most aggressive marketing programs in the area.  His luxury home listings sell faster and for more money.

Based out of Mililani, Hawaii. Randy services the island of Oahu (Honolulu County) Performs mediations and ombudsman services for the Board of Realtors.  To improve overall professionalism in his area Randy also offers classes for real estate agents. 

www.HawaiiRandy.comOahu (Honolulu County) Property Search  Hawaii Military Relocations

Comments(24)

Connie Rice
Keller Williams Greenville Central - Simpsonville, SC
Connie Rice & Partners - Greenville, SC Real Estat

Hi!

I am relatively new to this site and trying to help boost my ranking in our little town. Unfortunately others caught on before me and I am way behind. I see you are quite successful and wanted to know if you can give me any advice to move me up the active rain ladder a little faster. Your time is greatly appreciated!

Many Thanks,

Josephine Olson

Connie Rice & Partners

Keller Williams Realty

Jun 17, 2008 05:05 AM
Mindy & Jay Robbins
Robbins Real Estate - Dallas, TX
Expect Excellence from Robbins Real Estate

Love your post.  Your reputation will also effect other agents...they may not want to sell one of your listings based on your reputation.

Jun 17, 2008 05:23 AM
Randy L. Prothero
eXp Realty - Hollister, MO
Missouri REALTOR, (808) 384-5645

KW Agent - You are welcome

Connie - Comment daily on other people's posts and keep writing your own blog posts.  You also get points for inviting others.

Midy & Jay - That is a good point.

Jun 17, 2008 05:32 AM
Gary L. Waters Broker Associate, Bucci Realty
Bucci Realty, Inc. - Melbourne, FL
Eighteen Years Experience in Brevard County

You are right on target Randy. Your reputation is something an ad in the paper can not touch!

Jun 17, 2008 06:43 AM
Randy L. Prothero
eXp Realty - Hollister, MO
Missouri REALTOR, (808) 384-5645

Gary W. - Especially when you consider there are 100s of ads in the paper.  No one will find you anyway.

Jun 17, 2008 07:03 AM
Monika McGillicuddy
Berkshire Hathaway HomeServices Verani Realty - Hampstead, NH
Southern NH & the Seacoast Area

I always loved that I'm not just another pretty face ad.  Did you do one with new look?

 

Jun 17, 2008 08:02 AM
Cheryl Willis
RE/MAX Solutions- OZARK MISSOURI - Mount Vernon, MO
MO Broker - Mt Vernon, Monett, Aurora, Barry & Law

I like your line "Not just another pretty face"  might have to change it to:  "Sure, just another pretty face but Crazy about Real Estate too!"  we walk the same walk, some of us just make it look easier than others.  -  cw

Jun 17, 2008 08:02 AM
Randy L. Prothero
eXp Realty - Hollister, MO
Missouri REALTOR, (808) 384-5645

Monika - Yes, I updated it a few months ago and have a new one coming out this week.

Cheryl - It is never easy, but it can be fun.

Jun 17, 2008 08:53 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Randy I have also gotten several loans from those that know me and that I associate with.  They all know what I do and approach me on a regular bases with questions.  I never push business on them, but they know who I am and they trust me, so in turn they give me not only their business but also refer their friends to me.

Jun 17, 2008 01:06 PM
Gary Woltal
Keller Williams Realty - Flower Mound, TX
Assoc. Broker Realtor SFR Dallas Ft. Worth

Randy, I like that passive aggressive term in what you mean here. High visibility, and high touch. Very good. They remember you.

Jun 17, 2008 01:20 PM
Randy L. Prothero
eXp Realty - Hollister, MO
Missouri REALTOR, (808) 384-5645

George - Those referrals are the best business.

Gary - It was always my intention from the first day.  I do not like pushy sales people and did not want friends and family thinking of me that way.

Jun 17, 2008 01:42 PM
Jeff Belonger
Social Media - Infinity Home Mortgage Company, Inc - Cherry Hill, NJ
The FHA Expert - FHA Loans - FHA mortgages - USDA loans - VA Loans

Randy... reputation is a lot in this business and in most businesses.  But I am one who hands my business cards out, where ever I am... but always in a social mode and not a business mode. I have a couple that called me yesterday that wants to meet in Philly for drinks tomorrow... just because I was fun, And the only way that they could have reached me is because I handed them my card with my number. And down the road, it might lead to business.  Just how I look at it... no pressure now and maybe business later.

jeff belonger

Jun 17, 2008 04:57 PM
Sharon Simms
Coastal Properties Group International - Christie's International - Saint Petersburg, FL
St. Petersburg FL - CRS CIPS CLHMS RSPS

Randy - I couldn't agree more! I love it when security guards, concierges, waiters, outlaws, developer salespeople, neighbors, fellow volunteers, etc send us referrals - it's so much fun working with people you like, and when people come as referrals, you're several steps ahead of when people come from ads.

Jun 18, 2008 12:58 PM
Randy L. Prothero
eXp Realty - Hollister, MO
Missouri REALTOR, (808) 384-5645

Jeff - Everyone has their style.  Mine is to be easily identified and give out cards only when someone shows interest.

Sharon - Referrals are the absolute best clients you can get.  It is also a compliment, especially when they come from past clients.

Jun 18, 2008 01:58 PM
Pam Pugmire
Silvercreek Realty Group - Meridian, ID
Meridian Idaho Real Estate

Randy-Karma is alive and well in the Universe!  Congratulations on the weight loss!  What program did you use?

Jun 18, 2008 04:36 PM
Randy L. Prothero
eXp Realty - Hollister, MO
Missouri REALTOR, (808) 384-5645

Pam - Lean protein, no sugar, low carbs, no soda or caffeine.  Drink lots of water.

Jun 18, 2008 08:52 PM
Pam Pugmire
Silvercreek Realty Group - Meridian, ID
Meridian Idaho Real Estate

No sugar?  That's the hardest one for me!  It sounds like you did it very sensibly and by changing your lifestyle!  Congrats! 

Jun 19, 2008 09:43 AM
Anonymous
Teri L'Hirondelle

Thanks for the reminder! You know, some days it's easy to forget that your not-so-up-to-par waitress might just be having a bad day and may some day be a client if you just smile and say Thank you. (Along with a nice tip).  And congrats on the weight loss.  Your diet is a healthy one. My husband and I have done it for years! (Yes, sometimes we slip) My husband's doctor actually asked how we keep his triglicerytes down and said she wished all her patients would do what we do. Hee Hee, I started it to lose wieght.

Jun 19, 2008 04:25 PM
#22
Kathy McGraw
CELLing Realty - White Water, CA
Riverside County CA Real Estate

Randy- I'm with you...I let them know what I do, but never "push", what will be will be.  I like your work ethics, and style :)

Jun 19, 2008 04:51 PM
Randy L. Prothero
eXp Realty - Hollister, MO
Missouri REALTOR, (808) 384-5645

Pam - It was hard the first couple of weeks.  Keep protein snacks around.

Teri - I took me too many years to finally lose the weight.

Kathy - Thank you.  I find very few of the top agents are pushy.

Jun 20, 2008 03:38 PM