It is hard to find Genuine folks these days........
This past week one of my Escrow Officers had "Prior Knowledge" that the Buyer was MARRIED and asked for the Wife to sign a Disclaimer deed....she was asked by the Realtor to "LOOK THE OTHER WAY" however, she stood firm and did the right thing. It seems that there are those that believe we should be grateful for "any transaction" to come along. BELIVE me we are however, we will NOT loose our INTEGRITY over one little "document".
Along with the Changes in the Wind here at LandAmerica we have what we like to call our Guiding Principles below you will find the top 2: drum roll please.....
The success of LandAmerica continues to be fueled by our commitment to our Guiding Principles which include:
PERSONAL VALUES
- Integrity - The personal integrity of each employee and agent representing us speaks to the integrity of our entire organization.
- Respect for the Individual - We respect the dignity of each individual, whether a fellow employee, customer, agent, shareholder, or member of the general public.
DRIVE FOR EXCELLENCE
- Customer Satisfaction - Customers are the fundamental driving force behind what we do.
- Continuous Improvement - There is no permanent best practice. There are always better practices. Excellence demands that we continue to find them.
- Pursuit of Ideas - We want ideas at all levels. Brainstorming fuels organizational energy, and high organizational energy leads to significant competitive advantages, faster delivery times, improved scope of service, lower costs, and the ability to continuously transform.
We continue to offer Superior Satisfaction Guaranteed on all residential real estate transactions. If your client is NOT satisfied they will receive a refund of their Escrow fee.
TRY US you will LOVE it!
Have a GREAT
Shelli Lamoreaux Bates
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Shelli, It's not about just making the sale and closing the transaction. It's about integrity, professionalism and confidentiality. Give your escrow officer a "Starbucks" for doing the right thing.