Some of the most amazing people I know are good at the 'set-up' but lack the necessary drive and belief in themselves and respect for others to follow-through with their intentions.

Oftentimes a person will say 'well, I meant to......' without stopping to consider that it's too late.
There was a window of opportunity when action should have followed intention and didn't.

Just as quickly as the window of opportunity opened, it slammed shut leaving the person who 'meant to' a little bit more closed off from the world and a little bit less believable and trustworthy.

Don't let this happen to you!!

If you tell someone you're going to do something, do it!

I've lost a lot of faith in people over the years, good people, kind people, well-meaning people who had good intentions and great ideas, however that's where it all stopped cold.
They would make a promise or tell me they were going to do something, then as quickly as their thoughts were formed into words, the planned action failed to materialize.

  • 'Is this something to do with their character?', I would ask myself.
  • Should I trust this person?
  • Should I have faith in this person? Should I count on this person to be in my corner when the going gets tough?
  • Should I open my heart and soul to this person or I should I stand back a bit and be wary?

Always, always, always, it was the latter. Stand back and be wary. Love this person from a distance and feel compassion for them, but be careful.

All the great intentions in the entire world mean absolutely nothing without the follow through. Intention alone will not get you respected or loved or bring you personal and business success. Combining that great intention with appropriate action, will.

NAR
says that the biggest complaint consumers have about REALTORS® is that they fail to return phone calls. They also fail to answer emails.

Why, oh Why, put your phone number and email address out there for the world to see, and then when someone contacts you (which was your great intention when you first publisized your phone number and email, wasn't it?) fail to return their call or answer their email?
Do you know how this makes you look?
Do you realize the negative impression you are leaving with people when you do this?

Making excuses down the road when the consumer contacts you once more and you decide THIS time you will take the time to answer oftentimes does no good. Human beings are designed with built in truth detectors and know when they are being snowed.

Remember, character takes a lifetime to develop and a moment to be destroyed. Are you a man/woman of your word?

Similarly, in personal relationships, do you extoll the virtues of a person you love to the world and to the person themselves, however behind the scenes betray them or commit actions that you know would hurt them if they knew?

  • What does this say about you?

  • Is this the kind of person you would trust?

  • Is this the kind of person you would want to get closer to or spend the rest of your life with?

I think not.

All the good intentions and promises in the entire universe mean absolutely NOTHING without following through, both publicly AND privately.

Being a person of integrity is more than just the public persona you put on. It's all about who you are in your most private moments, when no one knows but you.

©2008JoSmith


Jo-Anne Smith, B.Sc.
Sales Representative
Royal Lepage ProAlliance Realty, Brokerage
Belleville, Ontario

613-922-5978 Direct
613-966-6060 Office/Pager

 

 

 

 

 
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45 Comments on Intention In Isolation Means ABSOLUTELY Nothing...

JUN
18
2008
580,354 Points 95 Featured Posts Localism Sponsor Outside Blog Hit Router

Joanne, I have also found this to be true. Honestly, I do better if I do it now and not wait. If I wait I forget. I'm trying to teacch my team to Do it NOW.

8:38am • #1
219,148 Points 31 Featured Posts Outside Blog

It should always be done NOW. " A day late and a dollar short " should never be in the equation !

8:58am • #2
213,381 Points 16 Featured Posts Outside Blog

Missy,
It's so easy to get side-tracked, isn't it? If it's a promise or something I've told someone I would do, I make sure and record it down in my calendar and remind myself often so as not to forget. It sounds like you're a great team leader....no wonder your team is so successful!

Jo

9:08am • #3
192,502 Points 1 Featured Post Outside Blog

JoAnne, so true!  It's something that I work on everyday, with notes, lists etc.  And after each task, I give myself a little pat on the back.  I could be the greatest procrastinator on the planet, so I work at this every day!  Thanks for the inspiration!

9:08am • #4
213,381 Points 16 Featured Posts Outside Blog

Melissa,

I agree. Actions definitely speak louder than words.....

Jo

9:09am • #5
326,277 Points Localism Sponsor Outside Blog Hit Router

Yes Mam!  You are so right. We are eqaul to the commitments we keep. Before he died ..the actor Charlton Heston said he wished there had been an 11th commandment in the Bible..

Keep thy commitments!

9:10am • #6
258,319 Points 44 Featured Posts Outside Blog

Years ago when I made the committment to my career I made an executive decision (I'm the only executive :-)   I would not put off what needed to be done.  If I find myself slacking in that regard I kick myself in the tushie and get it back going.   Client contact is always first.  Always.

9:18am • #7
213,381 Points 16 Featured Posts Outside Blog

Laura,
Lists and notes are lifesavers...aren't they? I strive to stay on task too and it's not always an easy thing to do with so many interesting and wonderful things in the world. My favourite saying was always 'the world is so full of a number of things, I'm sure we should all be as happy as kings.'

Jo

10:35am • #8
213,381 Points 16 Featured Posts Outside Blog

Trey,

How true! Commitment is 99 % of the battle. Once we totally commit to something, the rest follows through...until that moment, anything can be lost.

Jo

10:37am • #9
425,584 Points 36 Featured Posts Outside Blog

Jo,

"The road to hell is paved with good intentions''...not sure where this is from, but seems to apply here!!! On the other hand, friends WILL let you down...they're human too, and nobody is perfect...that's where forgiveness comes in...a valuable asset!!! Thanks,   Fran

10:39am • #10
112,204 Points 1 Featured Post

I DO return emails and phone calls, but I'm bad about not doing other things which I say I'll do. You're right, I really need to work on this. It's just too east to get sidetracked.

1:04pm • #11
213,381 Points 16 Featured Posts Outside Blog

Kris,

I admire your dedication and tenacity....you're an awesome CEO of your company and it really shows!

Jo

1:35pm • #12
213,381 Points 16 Featured Posts Outside Blog

Fran,

That saying really does apply here....so true. Most people will let us down once in awhile. There are some people though who always stick by their word and if they know they aren't going to be able to, they let you know in advance. I find it hard to trust people who do not stick to their word...I may love them in my own way, however love does not equate to trust.

You're right, people are only human and they have their ups and downs and should be loved anyway.
Jo

1:38pm • #13
1 Featured Post

Jo-Anne,

 

Reminds me of a quote by Oswald Chambers which I read recently, "Drudgery is the test of genuine character."  Great post!

4:13pm • #14
172,409 Points 3 Featured Posts Outside Blog

Jo-Anne, how true this is.. we allow others to formulate thier opinions of us without even meeting us when we do not deliver. In a sales related industry and the biggest complaint is we do not follow back up. This is crazy! We try to follow up within a hour of every voicemail or email we get. Sometimes it happens, sometime it doesn't. Either we we do always follow up. We need to remember that we as an industry have "earned" our reputation and only we can change it.

5:04pm • #15
594,384 Points 63 Featured Posts Outside Blog

Jo, I am a believer in a) Do it Now, b) Do what you say you will do and c) Go the extra mile. Intentions are fluff without any action. I think it is poor work habits (laziness) and a lack of character. I don't know if our society is the same in this area from the past or if we are getting worse. But I am often surprised when people do MORE than they say they would because that is so rare.

6:39pm • #16
200,708 Points 1 Featured Post Outside Blog

Jo-Anne, it's one of the things that truly upsets me, is when someone says they will do something and then 'totally forget' what they said.  I use those words all the time.  Do what you said you were going to do.

I wish everything was under my control and I could do everything myself.  Sometimes you have to do something, based on someone else doing something first, and when that doesn't happen, I end up feeling like I also don't live up to my word.  It's not something I can control, but I so wish I could, because I don't want to be that person who only has good intentions without follow through.

I usually respond to phone calls and emails within a couple of hours, from my blackberry, unless I'm with clients, in which case I reply after I drop them off; but I always reply.

I received an email a few weeks ago, from a seller, asking a couple of questions.  He sent that email to 20 realtors.  I replied within minutes (I happened to be at the computer, but if I had not been, I would still have replied that day/night).  He tells me only one other Realtor responded; after about one week.  I'm going to get together with them on Saturday, to pick up the listing.  Not because I'm better than anyone else, but because I replied to their email, with answers to their questions, and I replied fairly quickly (especially since he said they were in a bit of a tight spot). 

Great post and great reminder. Thank you.

7:06pm • #17
213,381 Points 16 Featured Posts Outside Blog

Hi Leslie,

We all slip up now and then....sometimes we don't feel good or maybe get tied up doing something else, however I believe that as long as we endeavour to keep our promises the majority of the time, and if we can't we explain why, we will be doing the right thing and not hurting someone else. We will also be garnering trust and maintaining our good character, which is extremely important.

Thanks for stopping by!
Jo

8:48pm • #18
213,381 Points 16 Featured Posts Outside Blog

Nathan,

I really like that quote...and how true. Thanks for sharing it here and thanks for visiting this post!

Jo

9:33pm • #19
213,381 Points 16 Featured Posts Outside Blog

Stephen,
That's so true....and who knows what kind of opinion they may be forming; it's likely not a very appealing one.
Congrats on being one of the few who follow up very quickly on any calls or emails. You're rare indeed! (of course, I already knew that).   (((-:

Jo

9:35pm • #20
183,038 Points 11 Featured Posts Outside Blog

Jo...this is soooo true on so many levels!

First...I'm going to copy and print it for my son to show him his Mother isn't the only one who preaches this! He is the worst Procrastinator and doesn't realize how much it is affecting aspects of his friendships.

As far as the RealEstate aspect...I find it incredible how many don't respond to inquirys...communication is such a top priority!

On a personal front...I try really hard to follow through with what I say. But these days...writing it down is definately a priority!

Great Observations!

10:42pm • #21
JUN
19
2008
461,432 Points 28 Featured Posts Localism Sponsor Outside Blog

Jo, I'm sorry I am so late to this wonderful post.  It would be much better off for people to say nothing then to say things they don't mean...you ARE only as good as your word.  With the exceptions of course when things do come up, if people don't mean something they shouldn't say it at all.  It is difficult to be let down and I too will find myself backing away.

12:25am • #22
213,381 Points 16 Featured Posts Outside Blog

Gary,

You have excellent habits and beliefs and it shows. How true that it is rare for people to go that extra mile...something we should all be aspiring to do, both in our personal lives and in our business lives.

Jo

5:41am • #23
213,381 Points 16 Featured Posts Outside Blog

Hi Sylvie,
Thanks for dropping by!
I will be back to reply to your comment on Saturday...I won't be on AR until then due to various happenings in the real world today and tomorrow.

Jo

5:44am • #24
421,099 Points 3 Featured Posts Outside Blog

 Great post. Some  of the reasons that people do not follow thru is they may be  procrastinaters , disorganized or have poor time management . Some are such nice people that they promise to help everyone and do not know how to say NO. and have no time to do it. it can be annoying but they are so nice that we forgive them.I know such people.

I try not to ask such people for help . I do not promise to do anything that I do not have time to do.

As for Real Estate it is our job to take our agency relationship seriously and also return phone calls and emails from other agents.

6:00am • #25
213,095 Points 1 Featured Post Outside Blog

Jo - while we may try to fool ourselves by saying no one knows but me the reality is at least one other person knows, the person who you failed to keep your promise to, or the person you did not respond to, or the person you failed to help when they reached out to you.

There is always someone who knows when we fail to come through, to some it does not matter to others it hurts and to others still it can be devastating.

8:54pm • #26
JUN
21
2008
213,381 Points 16 Featured Posts Outside Blog

Hi Sylvie,
I agree with you completely. It hasn't happened to me much, however when it does, I sometimes wonder if they 'conveniently forgot' or genuinely forgot. I would prefer people not say anything at all than to make false promises or say things that they end up not being able to live up to.

With regards to someone else doing something first, if the third person in the equation understands the dynamics of it all, then I don't think it should be a problem; however I get what you're saying and I feel the same way. I don't like to feel that I have let anyone down, even when it is due to circumstances beyond my control.

I don't answer my cell or reply to messages while I'm interacting directly with clients as I believe it shows disrespect and I prefer to give all of my attention to the person/people I am with. I'm like you though in that I do reply immediately after my appointment is finished. I do my best to answer emails the day I received them if they are from clients.

Those are pretty shocking statistics you quoted about your experience with the seller who only heard back from 2 out of 20 REALTORS he had conctacted. No wonder that's the biggest consumer complaint about REALTORS.

Best of luck with the listing and congratulations! I'm sure you'll do a wonderful job for them and they are very fortunate to have found you,

Jo

 

10:56am • #27
255,512 Points 34 Featured Posts Localism Sponsor Outside Blog

Jo-Anne, this is powerful. Your words really hit home. I would like to think that no one is perfect and we can drop the ball on occasion without totally destroying our personna or integrity. I've found that sometimes it's better to turn off the phone for a while instead of spreading doom and gloom to the world.

I believe that intent only goes so far and then it must be followed with action. I also believe that most people really try. I know I do. I also know I'm not perfect.

I believe we should live this to the ultimate goal of "fulfilling our word" but if we fall we can still get up, brush our selves off and do it again! I guess what I'm saying is that I've ignored a call or email before and I still think I would be very trustworthy. Maybe just not everything to everyone!

I liked your post. It shares a depth of you that is so honest! Thank you for that!

Later in the rain~Deb

11:13am • #28
213,381 Points 16 Featured Posts Outside Blog

Joan,
I wonder why sons always think we are 'lecturing' or 'preaching' when we try to impart lessons? ...especially about such important matters??

Kidding aside, this is an important lesson in life to learn and can impact all aspects of our lives and ultimately bring us happiness or if we ignore it, despair.

I'm with you on the writing down.....I check things off as I go along and take satisfaction in knowing I've followed through on them.

Jo

11:25am • #29
110,332 Points

Wow, that is a great post. Thank you.

1:50pm • #30
213,381 Points 16 Featured Posts Outside Blog

Carole~
Yes, I agree totally about saying nothing rather than making false promises that make you look momentarily good. I find some people use false promises to manipulate others and I find this particularly insidious.
There is an old saying I've heard people often say 'Fool me once, shame on you, fool me twice, shame on  me'. Have you heard that one? It also falls into that law of threes about 'spirit warns you twice, the third time you stand alone.'

Jo

 

2:02pm • #31
213,381 Points 16 Featured Posts Outside Blog

Gita,

Thanks for dropping by! Procrastination is definitely one of the major reasons people do not follow through. I think the majority of people who do not follow through are well-meaning and good people, however things happen and they can't follow through. An explanation would go a long way towards maintaining their credibility, however.
I don't hold it against someone when they don't follow through...I just am more careful about believing in them in the future and often feel saddened for them as I believe they must have issues they're dealing with. It's a good thing to be wary when depending on these people through and I think the public prefers to not deal with this kind of individual.

I know those kind of people too...they're so nice and always offering themselves out to everyone as they don't know how to do anything different. Once I know they are like this, I love them from a distance, however I do still love them. Perhaps they don't realize how their promises that they can't follow through on make them appear to the world.

Jo

 

2:34pm • #32
JUN
22
2008
213,381 Points 16 Featured Posts Outside Blog

Hi Kathy!
How true. You summarized it extremely well. No one wants to be ignored or led along a garden path or manipulated. It particularly can hurt those who are close to us or depend on us and most definitely affects our business in a negative way.

thanks for stopping by and sorry to be replying to this comment so late....it's been a very busy past 4 days.

Jo

 

11:03am • #33
213,381 Points 16 Featured Posts Outside Blog

Deb,

I agree that no one is perfect and sometimes we just need to take some time out to ourselves, however it's important that if we can't follow through on something, we owe an explanation to those who are affected.

Thanks for dropping by to read this post!

Jo

 

 

 

11:07am • #34
213,381 Points 16 Featured Posts Outside Blog

hi Bo!
Thank you for visiting this post and for your appreciative comment,
Jo

11:08am • #35
JUN
23
2008
222,056 Points 1 Featured Post Outside Blog

Performance Outsells Promises

I remember reading somewhere a quote that said

 " What you DO speaks So Loudly, I Can't her what you SAY "

Awesome post Jo-Anne and so true!

Our profession is sales - we already are starting behind the eight ball - only our actions can develop long term trusting relationships that reap repeat business.

Sincerely,

Grace

10:33am • #36
JUN
24
2008
213,381 Points 16 Featured Posts Outside Blog

Grace,

I agree with everything you've said....unfortunately in our business, many consumers get sucked in by the 'promises' only to find they never materialize. Our actions following making promises definitely are what work towards developing those long term trusting relationships that result in success for our clients,  repeat business and referrals.

thanks for your kind thoughts and words!
Jo

8:31am • #37
213,095 Points 1 Featured Post Outside Blog

Jo - for every action there is a reaction sometimes positive sometimes negative but for every time there is no action there generally is still a reaction and generally it's negative.

If you do something good and wonderful for someone they might tell 1 or 2 people who might also tell 1 person but if you fail to do something you are almost guaranteed that they will tell 10 people who will likely tell ten more. The world loves to talk about bad news and failures just look at any newscast good news does not get attention.

5:40pm • #38
JUN
25
2008
213,381 Points 16 Featured Posts Outside Blog

Kathy,
How true! Leaving someone to formulate their own opinions due to inaction on our part is not a good idea and usually results in a negative opinion, unless we've explained why we were unable to act.

It's also true how humans love to spread negative news.....it's a sad statement on the face of society and mankind.

Jo

8:49am • #39
JUN
27
2008
139,763 Points 13 Featured Posts Outside Blog

Jo - Powerful post. My biggest lack of follow through lately has been to invest more time in my blog. The person suffering the most from my failure to do so is me. Thanks for the not so subtle nudge.

9:03pm • #40
JUN
28
2008
213,381 Points 16 Featured Posts Outside Blog

Tom P,
We also suffer when you don't devote much time to your blog since we don't get to read your wonderful writing and view your beautiful photos...plus, your blogs are like an online, continuous and fun trip!

Jo

10:10pm • #41
JUL
02
2008

Hi Jo,

I am not sure how I missed this post. I must have been sleeping on the job!! Great post, I know I am guilty of not following through sometimes. When I was working however I always followed up with whatever I said I would do, even if that meant staying late or taking work home with me.

I do hear what you are saying I too wonder sometimes about people and their commitments. Like you said when you say you are going to do something than just do it.

9:20am • #42
JUL
03
2008
213,381 Points 16 Featured Posts Outside Blog

hi Trace!

I guess we're only human afterall.....everyone misses following through sometimes; I think it's more that some people consistently fairl to live up to the word that my post is about. I'm not sure if that is a form of self-sabotage, irresponsibility, poor self-esteem or just plain laziness. Then there are the people who make promises that they never intend to keep deliberately as a form of manipulation....alas, it's all very complicated in the end, just like humans.

((-:
Jo

8:34am • #43
277,471 Points 3 Featured Posts Localism Sponsor Outside Blog

Jo, you're right, good intentions mean nothing without action.  As they say, the road to H--- is paved with good intentions.

8:52am • #44
JUL
04
2008
213,381 Points 16 Featured Posts Outside Blog

Brian,

I used to wonder what the meaning of that saying was....now it's meaning is much clearer to me.

Jo

3:06pm • #45

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Jo-Anne Smith- Oakville, Burlington and Mississauga Region Real Estate, Ont

Oakville, ON

More about me…

Brekland Realty Group

Address: 482 South Service Road East, Suite 109, Oakville, ON, L6J 2X6

Office Phone: (905) 285-0343

Cell Phone: (613) 922-5978

Email Me

As a REALTOR® with over 14 years of experience working in the real estate field, it never ceases to amaze me how much more there is to learn. Here on my blog you will find not only real estate articles, but also stories about life and the beautiful region that I live in.

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