Special offer

It's not the size of your lender, but how ethical your loan officer is !!!!!

By
Mortgage and Lending with Social Media - Infinity Home Mortgage Company, Inc

fha loans

How many of you usually shop with those that have a better name or what we think, those who have a better brand name? I know I do. When I shop for clothes, I love shirts made by Polo. And yes, I generally pay for it in price, but I am also buying very good quality.

But what about it when it comes to you shopping for a mortgage? It doesn't matter if it's an FHA loan or a conventional loan, do you go for the best recognized name? Such names as Countrywide, Wells Fargo, Bank of America?

Here is the skinny of it.  No matter how big nor small may that company be, we all get our money from the same place when all said and done. With that said, you should seek out a mortgage professional. One who is honest and ethical. By not doing so, could cost you thousands of dollars in the long run.

 

 

fha loans

Here is why I decided to write about this. I received this from a consumer last night.

"I am in the process of purchasing a new condo from Taylor-Morrison.  They told me if I used their lender then I would get 10k towards closing costs .  I wanted an FHA loan and they told me they were in the process of getting their FHA approval.  So I filled out an application form on the spot and got pre-approved,  gave them a deposit of around $7500 and then set-up and appointment for the design center.  On to the story, I had an appointment with a loan officer from Countrywide who is the builders lender and at the time rates were 5.87 I wanted to lock-in and she told me " my gut tells me that rates will drop in the week to come " and she thought that I should hold out.  Well 2 days later rates went down to 5.75 I immediately called her then I get " you know since you're doing an FHA loan I don't think you would get that rate ".  She told me she would look into the matter and get back to me.  I email her about it and never got a response.  Til about 2 weeks ago someone from the underwriter's office calls me asking about my 2007 taxes." 

 

The story goes on to where he might now seek a lawyer to get out of this contract.  But the main theme to this post is that you might not always deal with a true professional or one that has experience or knowledge, that works for a large lender. Those loan officers that you talk to at large mortgage companies that work in a centralized area or state, ie. call center, they are usually not experienced. And you also have to be careful of those lenders that are used by builders. You need to keep in mind that nothing is ever free in this business. They might credit you $10,000, but they are getting it from you one way or another. And by tacking on that amount to your purchase price, might cost you more money in the long run.

 

Lastly, always be careful of Red Flags !!!!!. This particular loan officer used the term, "gut feeling". Would you work with a stock broker, who was investing your money, and say, "I am going to go on a "gut feeling" and pick x,y,z stock"?  I don't think so. So why would you want to work with a loan officer that uses the same term, when it comes to locking your rate in? Or giving you advice on what strategies that you should take when it comes to rates and mortgage programs.  You want to speak to a professional loan officer that knows the market, knows the market indicators, knows how to read the market reports, and understands how the bonds work and the mortgage back securities.  Advice?  Seek someone with knowledge and expertise, and not just someone that can quote a rate.

 

 

 

____________________________________________________________________________________

For more information on FHA loans, please go to this link. The FHA Expert

For more information on how you can obtain your dream home, please click here : Mortgage Financing Options

For important mortgage insight to watch for, please read : Consumers need to be aware of these Red Flags !!!!!


Copyright © 2008 by Jeff Belonger

Posted by

_____________________________________________________________________________________________________________________________

 

 

follow Jeff Belonger on Twitter

 

The FHA Expert's fan page on Facebook     Add Jeff Belonger to your network @ LinkedIN

                                                                            FOLLOW ME ON FACEBOOK

 

 

- FHA Loans - USDA Loans - VA Loans -

- Energy Efficient Mortgages - 

- Conventional Loans - 203 k loans -

- FHA Home Loans - Mortgages -

 

Experience & Knowledge at its BEST !!!

 

 

Follow me on:

Mortgage Myth Busters

 

______________________________________________________________________________________________________________

For more information on FHA loans, please go to this link. The FHA Expert

For important mortgage insight to watch for, please read : Consumers need to be aware of these Red Flags!

HUD

 

For information about FHA myths & FHA rumors, please read : FHA Myths & Rumors

 

Copyright © 2011 by Jeff Belonger of Infinity Home Mortgage Company, Inc

Joe Adams
Major Mortgage USA/Branch Manager - Montrose, CO

Jeff, it should always be about being a professional, unfortunately the public sees the big name and assumes that they are getting professionals

Jun 18, 2008 03:09 AM
Stanton Homes
Stanton Homes - New Home Builder - Raleigh, NC
Design/Build Custom Home Builder in North Carolina

"in the process of becoming an FHA lender" does not sound promising.

Jun 18, 2008 03:31 AM
Beth Forbes
The mortgage help you want when you need it. - Center Valley, PA
Your 24/7 loan officer

I am a notorious brand name shopper. When it comes to shoes. Financial services and business advice are not something you should shop for on a name brand/big company basis. Deal with people you get answers from that you understand. Quite frankly I prefer to deal with smaller companies because I feel like I am a person not a number and I figure they'll work harder for my business.

Jun 18, 2008 03:45 AM
Desiree Daniels
RE/MAX Tri County - Robbinsville, NJ

Well done......    consumers rationalize away those red flags... because they lose sight of reality when they are being made promises from lender just to get the loan.  

 

Hope all is well with you

Jun 18, 2008 03:56 AM
William J. Archambault, Jr.
The Real Estate Investment Institute - Houston, TX

Size Does Matter!

You named three of the biggest.

So big that they either don't care or can't control their members.

 "We are the biggest, nothing else matters!"

"We are the biggest, nothing else matters!"

"We are the biggest, nothing else matters!"

Sounds very juvenile doesn't it?

Inexperience regardless of size, is inexperience. When people select their lender by the size  instead of the integrity of the individual LO, more often than not they get what they deserve! (Integrity not experience! So many people in real estate and lending claiming 10 years experience, actually only have 6 months experience 20 times!)

Even the smallest can get the job well done,

not even the biggest can do any better.

 It's performance not size that counts!

Good post! Very good.

Bill

Jun 18, 2008 03:59 AM
Frank Marta
Nuhome Mortgage - Houston, TX
Texas Home Loan Specialist NMLS#: 245813

That is right, CW has been messing up so many loans here in town... It just means that I can come behind and close more loans for these Builders and unexperianced LO's.......  They are weeding them selves out of the business.......

Jun 18, 2008 04:06 AM
-- Casey Brischle
Columbia Bank - Spokane, WA
Spokane Home Loan Mortgage Professional

Jeff, I love the post!  I hope this gets featured on every board in AR.  This is so important!  Thank you for writing this post.  It needed to be said and you did a great job describing the scenarios.  Now if we could get this into the hands of every homebuying in America! :)

Jun 18, 2008 04:23 AM
Gerry Suarez Jr.
New American Funding NMLS 6606 - Orlando, FL
FL Mortgage Guru

Kudos Jeff!

As a small mortgage banker I hear the same stories (and rescue the blown apart deals!) constantly. There are a couple of notes I'd like to add though:

 

-Experience is the most common denominator for finding a good Loan Officer. If they have been around long, they tend to know more and have a longer-term view towards their business.

 

-Always ask someone how long they have been a mortgage lender. You normally wouldn't hire someone without a resume. Why hire your LO without one?

 

-Anyone can spout BS. Ask them how many different loan programs they offer, and if they are HUD/FHA approved (the better ones will always be).

 

-Utilize resources like this site to weed out misinformation. I'm fairly certain I speak for the whole site when saying we stand ready to inform anyone looking for facts!

 

Now I must say I disagree with you somewhat on the lender mortgage company comment. As a lender who has targeted the builder community for over 15yrs now (been lending for over 21 years) I am on the approved lender list of every local builder in my area. Many chose to pay closing costs and refer their business primarily to me because:

 

-I have earned their trust and they know I will take care of their customer, which makes them look good.

 

-I am familiar with their business operation and an expert at new home financing complexities that makes deals close smoothly, which saves them costs.

 

-I am very active in the Homebuilder's Associations and work diligently to support their causes. This puts me in touch with many builders on a personal level and demonstrates my work ethics before we even do the first deal together.

 

That all said, I do agree with you that "builder owner lenders" do have a reputation of charging higher fees/rates than their competition. More importantly I have consistently witnessed decreased levels of customer service from builder owned lenders stemming from the "captured audience" syndrome they seem to have. Would you agree Jeff?

 

Thank you for all the very interesting posts though. Your knowledge and experience are obvious and it's nice to see how eager you are to share them.

Jun 18, 2008 06:20 AM
Lewis Poretz
Apex Home Loans - Annapolis, MD
Business Development Manager

Nice post Jeff --

I too hear that all to often. And who pays for this crap?  We all do...   There ought to be a law................

You really think any builder owned mortgage companies will be around much long? Or how about builders for that matter?  It's gonna get worse............... I have been away from AR too long....  nice to see many of the same names still plugging along

 

Jun 18, 2008 06:50 AM
Fran White
North Kansas City Real Estate, Reece and Nichols Residential - Kansas City North, MO
Kansas City North Real Estate, 816-682-3897

Jeff:

As always....... quite a great post.  I know it gripes you for someone to just stop by and say that, but it's true. :)

 

Jun 18, 2008 02:02 PM
Jason Sardi
Auto & Home & Life Insurance throughout North Carolina - Charlotte, NC
Your Agent for Life

Jeff - I still think your RED FLAGS post is one of the more important posts from the mortgage side of things I've read.  As far as what you laid out here, many kudos my friend.  You hit the proverbial nail ... right on its shiny little head.

Jun 18, 2008 11:16 PM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Jeff, In spite of all that's happened, I think people still trust whoever they're dealing with.  They need a true professional who knows about loans and is caring enough to do the right thing for them.  I know you would do the BEST for anyone lucky enough to contact you.

Jun 19, 2008 01:24 AM
James Graner
Residential Services: http://appraisalmo.com - Saint Charles, MO

Absolutely,

I deal with some who write mortgages and many more mortgage professionals. I prefer the professional and see the difference in the borrower's confidence between the two.

Jun 19, 2008 05:24 PM
Richard Byron Smith, NMLS #184479
Mortgage Loan Officer, Fairway Independent Mortgage Corporation NMLS #2289 - Chattanooga, TN
Mortgage Loan Officer

Jeff,

What criteria are available to a consumer to select an ethical mortgage originator?

In your example, the home owner had selected a builder, and followed that builder's recommendation.

Countrywide is a well established company and could legitimately advertise being the nations top originator, despite current attention, and evidently some Senators are feeling some heat over Countrywide. Such success might imply to a borrower that the company and their loan officers have a minimum level of legitimacy.

I see on AR blogs of loan officers, descriptions such as "honest". Should advertising honesty be used as a selection criteria for finding an ethical originator.

The question always comes to my mind, why do you have to tell me you are honest, can I not tell by your actions and your reputation?

What criteria? advertising, website presentation, explanation of the process, terms.

How does a shopper know whether they are speaking to an honest originator? By the rate quote, by the quality of questions asked of the shopper?

These are the thoughts that came to my mind, as I read your post.

Because, evidently, you have just established that a referral recommendation is not necessarily a dependable measure of the level of ethics in an originator.

What is a consumer to do?

Thanks,

Richard   

Jun 19, 2008 10:55 PM
Tom Burris
NMLS# 335055 - Baton Rouge, LA
Texas/Louisiana Mortgage Pro - 13 YRS Experience

I still can't believe the number of people who think they can 'cut out the middle man' by 'going direct' to wells/wamu/ect

In this day & age of Mortgege Transparency.... you would think they would understand better.

Jun 20, 2008 03:59 AM
Bo Hussung
Bell Title /Triserv LLC - Nashvle, TN

I thought this market had pretty much gotten rid of the unethical ones.......tough times cause massice amounts a=of attrition. In scatter like flies. Tne good news in all this that as long as we continue to keep doing the right think and keep presenting ourseves to our audience /consumers that we are professionals, it will always come back to us in aces. There is no substitute for being professional. Integrity or the high road is always the best way!

 

BTW, having customers do these types of thing probably gets in our craw, but the truth is, if we do the right thing all the time (which you clearly do, Jeff, et al) then if we understand the numbers part of what we do, we simply move on and the truth os the matter is the customer loses. We can't save them all

 

Jun 20, 2008 03:31 PM
chuck armbruster
LIFETIME MORTGAGE LLC - Chandler, AZ

Some loan officers complain that their applicants always lie to them -- they shouldn't be writing loans.

Some borrowers complain their loan officer didn't handle them well -- there are inexperienced people writing loans.

My comment:  In the initial interview, both parties should have a good feel for the forthrightness of the applicant and the knowledge of the loan officer.  Unless both parties can forge some semblence of trust from the get-go, somebody's gonna walk away unhappy -- and underserved -- and, it'll likely be the borrowwer, unfortunately.

Jun 20, 2008 04:08 PM
Paul McFadden
Responsive Pest Control - Seattle, WA
Pest Control, Seattle, WA.

Hi Jeff: Nice post. I agree with you. I always tell the borrower they should meet with at least one loan officer to get a sense for what they know. That seems to always separate the wheat from the chaff! Have a nice weekend!

 

Paul

Jun 21, 2008 02:42 AM
Bryan Flynn
Regency Mortgage Corporation - Worcester, MA
Central Mass and Worcester Mortgages

that is classic Jeff.....a gut feeling....wow....I like the post

Jun 22, 2008 01:08 AM
Suzanne Zick
HouseMaster of Lake Norman - Denver, NC
HouseMaster of Lake Norman

Jeff, you really touched a nerve with me.  My very first closing the lender suggested I settle with a seller about repairs outside of closing.  Luckily my BIC was in the car with me and heard the conversation.  I was stunned.

Great post...Suzanne

Jul 28, 2008 05:05 PM