Hello Everyone,

Ok watch out I have to have a small vent on companies. I will start off by saying haven't we all called a customer service line that was far from customer service. It seems I have had to call many businesses lately and deal with issues. Most have fallen way short. I will say Farmers Insurance and Appleway Toyota in Spokane Wa have been great, while Cosco (DJG) who makes cribs for Walmart has been horrible, we are trying to get a plastic peice that got lost and it's only a 4 yr old crib and they don't make the part anymore. It's a todler convertable crib which need to be used for about like 7-8 years so they might of wanted to save a few parts. Their customer relations lady hung up on me.

So I also used Enterprize rent a car and they called back asking how the service was. I said the people were nice, but it took over 30 minutes to get my car and they should have had my information since it was from an insurance deal where someone backed into us. They made me fill out a bunch of forms and the wait was very long to actually get helped and get the car. They pick you up, yes to wait forever in their lobby. :P I wondered if the person calling really cared about getting feedback and if they would do anything about it. We will see.

 This is my point. As Realtors we are the company. I tell people it doesn't matter what company you hire, because that company will have agents that are bad and agents that are good. The company has little to do with their successfull purchase or sale. It's just hype. You hired the agent and they are the company to you. In bad companies there are good agents and in good companies there are bad agents and that goes for brokers also. I do an interview when people hire us and after people hire us. I really want to know what my clients think. Good or bad, because I care. I want to know why they picked us and not another agent, I want to know what we can do better or our weakest points. I also want to know after they are done, how they would rate us compared to how they thought we would do. This proves if you deliver on what sold them on you.

In this busy and competitive world if you don't listen to your clients and care about them, they will go somewhere else and also let everyone know how bad it was and how they wer treated. Apply this to your own business and make sure you deliver real customer service and that your slogans line up with what you actually do. Don't buy the garbage from cosco because they don't stand behind their products, and voice your opinion about the good and bad people and companies you have dealt with because this keeps companies honest and calls out people whose marketing doesn't line up with what they deliver. Oh and by the way that goes for Top Producer who bait and switched people into buying online services and then charged extra for the extra's they said you would get by going with the more expensive online version of their software.  Visit sites like www.yelp.com that let you review and keep people honest.