Contrary to some rumors that may be out there I'm still alive, just popping my head up to see what's going on.  As many know, ActiveRain had some, uh, pretty serious "technical issues" for a while which I've been helping to battle. Luckily things have stabilized quite a bit in the last week.  I'll try to give you the post mortem on this one, warning tech talk ahead.

Traffic to ActiveRain's site has been steadily increasing month over month, I think we're averaging somewhere north of 80k visitors a day and 15M page views a month.  Our servers were able to handle the human traffic fine, but then we started getting absolutely pounded by various bots and spiders trying to crawl the hundreds of thousands, if not millions, of pages on the site.  For some reason they liked to all choose the exact same time to hit us too.  Some of the RSS feed readers were particularly hideous, as unlike the major search engines that would throttle their requests and only try to say load a page a send, they would trying hitting every RSS feed on the site at the same time.  This was causing traffic spikes that were large enough to start taking down our web servers periodically or at least make them so slow for periods of time they were nearly unusable.

About two months ago we ordered upgraded hardware doubling our number of web servers.  Our managed hosting company built out this environment, but in the process upgraded almost all the software and operating system versions to the latest ones.  As most computer users know, while upgrading software theoretically should help reduce problems it often has the opposite effect.  The new environment went through our testing no problem, and seemed to function fine when we put it up.  However, when we switched over, every couple hours our servers would just blow up (not litererally), almost at random.  We spent many, many hours going line by line through log files, and doing everything we could to diagnose the issue.  Not being able to find any reason for the random self destruction we began rolling software versions back methodically trying to find if one of those caused it.

None of the usual suspects seemed to help, finally we ended up rolling the version of linux we're running on back a minor version and the problem disappeared.  Almost two weeks after the roll out of our new environent we had a fix.  That was about a week ago, and things have greatly stabilized since then.  We've got one more major hardware upgrade coming in the next day or two, as we're going to much more powerful database servers (4 core/4 GB of RAM to 16 core/32 GB ram)  This should further speed up the site and give us a lot of buffer for future growth, and yes we are making sure they are all running the same software versions this time.

So that's what I've been up to and while all of my hair finally fell out :)  No I'm not Jeff Turner's long lost twin...

 

46 Comments on Poking my head out of the trenches

I understand some of that where as I would not have a year ago.  You have been missed but more importantly, we all appreciate you AR guys!

06/19/2008 06:24 PM by Michelle DeRepentigny, *Associate Broker/Broker * Athens, GA (ERA Classic City Realty)


bald is beautiful, don't show us any pictures if you pull more hair out!  ooch-  please take note that I have not complained, I just use the down time to go sell homes----be good  cw

06/19/2008 06:31 PM by Cheryl Willis MT VERNON, MO, BROKER, GRI,SRS (RE/MAX Properties)


That is too funny. Glad to see you are ok. Good luck -Remember. Energy drinks for the late nights.

06/19/2008 06:33 PM by Shaun Wren (Western & Southern Life)


Obsession is a core trait of the Geek personality.  A Geek absolutely will not and can not stop until the frolicking thing is fixed.  :-)

Good work squashing the bug.

06/19/2008 06:37 PM by Cheryl Johnson, Bob Taylor Properties, Inc., Los Angeles, CA


Ok, who featured this post, I was getting used to hiding :)  

06/19/2008 06:40 PM by Matt Heaton (ActiveRain Corp.)


It's all good, and I would have to agree with Chreyl, the bald thing ain't bad either!

06/19/2008 06:42 PM by Jim Brandt (Harborview Financial Partners, LLC)


You could almost pass for Jeff Turner in the photo! lol~  Nice to see you pop your head out Matt, glad you finally got the chance.  I commend you on your hardwork and team effort!!  Thanks man!  :-)

06/19/2008 06:46 PM by Brad Andersohn ~ Community Builder (ActiveRain)


I can imagine it's been a bear.

I'm having two new servers installed and the migration is ongoing as I write this.  My old server was almost 5 years old, wend periodically and there was no longer any support.  Hopefully, by morning, it will be completed and I can enter new nameserver addresses for my domains at the registrar. 

Right now, I have no mail.  Ugh.

 

06/19/2008 06:46 PM by Lenn Harley, Homefinders.com, MD & VA Real Estate


Matt,

LOL!  You are definitely one of those guys that prefers a cave setting.

06/19/2008 06:47 PM by ARDELL DellaLoggia (Sound Realty)


MH,

Great to see you back. It`s only growing pains. You`re treading in waters not seen before,which is really amazing from the days when we were hanging out celebrating 5000 strong!

I`m positive you and your staff have a handle on everything!

I miss the old days,....

Somehow am positive you do as well...")

06/19/2008 06:50 PM by Scott Daniels Florida Real Estate 2.0. Agents Earn 100% Commission. (Florida List For Less Realty, Inc. Broker/Owner. )


Thanks for the update Matt.  The issue of the RSS feeds all deciding to update en masse is really intriguing.  Machines are wonderful when they work, but when they don't, well you've been living with that nightmare!  Appreciate all your hardwork.

06/19/2008 06:52 PM by Lola Audu~ Audu Real Estate~ Grand Rapids, MI Broker


Oh wow. All we need is Bob to shave his head. :P

06/19/2008 06:54 PM by Nicole Rae (ActiveRain Corp.)


Nicole, you mean you're not next???

06/19/2008 06:56 PM by Matt Heaton (ActiveRain Corp.)


Matt - It cannot be easy maintaining a network this large. But we are glad you guys are up for it as we love AR soooo much.

06/19/2008 07:01 PM by Terrie Leighton (Ferrari-Lund Real Estate)


Ah, so the servers blew up...  that's as techical as I care to get.   Glad to see everything back up and running smoothly.... now, about that spellcheck.. :)

06/19/2008 07:01 PM by Fairbanks Real Estate Broker Jesse Clifton (Jesse & Kathy Clifton, REALTORS - 907.699.6024 - )


Hey Matt,

Good to see you again...you guys are doing a bang up job! Hey...will my spell check ever work again?

06/19/2008 07:04 PM by Neal Bloom-Realtor ® Assoc.-CRS-Weston FL (RE/MAX Premier Associates)


I appreciate the update. Never had a doubt that you guys were all over it and it was being worked on. I'm w/ Neal though, would love Spell check back :-)

06/19/2008 07:13 PM by Maple Valley WA Broker/Owner Colleen Fischesser 425-432-5400 (RE/MAX Select Real Estate)


On the spell check issue... 

06/19/2008 07:35 PM by Matt Heaton (ActiveRain Corp.)


Matt, hahaha! No thank you.

06/19/2008 07:42 PM by Nicole Rae (ActiveRain Corp.)


Hey! Who let you out???....Get back in the basement with the servers!

Actually, Matt, I don't think our members fully appreciate all of the hard work you perform so faithfully behind the scenes. Us Community Builder types get all the recognition, but it's people like you who really make the Network such an amazing community. So, thanks!

06/19/2008 07:54 PM by Rich Jacobson ~ ActiveRain Community Builder (ActiveRain Corporation)


Matt~ I thought you really didn't exist,  and were just a figment of someone's imagination... :)   Nice to see you are a real person! Don't worry your loyal fans in the rain are "hanging in there" 

06/19/2008 08:03 PM by Owensboro KY Real Estate Specialist Vickie McCartney Broker,ASP,ABR (Home Realty GMAC Real Estate Owensboro Kentucky)


Matt, thanks for the update. I have never doubted you were in the basement working hard. I went to Best Buy the other day to take a microwave back that was less than a year old.

All their computers were down.

Major upgrade...

That's what happens.

We have to desenigrate before we rebuild.

06/19/2008 08:11 PM by Missy Caulk Ann Arbor Realtor Ann Arbor Real Estate (Keller Williams Ann Arbor)


Thanks for posting the photo- I've always wondered what AR Headquarters looked like ;) !

06/19/2008 08:27 PM by Dawn Pratt, East Orlando Real Estate (Keller Williams Advantage II Realty)


I'll be glad when you get back to writing your economic articles:)  You look totally different in those pix!! Nice to hear AR will stabilize. Last couple of weeks have been frustrating.

06/19/2008 08:42 PM by Karen Hurst ~ Real Estate Broker ~ Warwick ~ Rhode Island (Storm Realty LLC)


Matt, So I started reading and was so proud of myself for understanding after your "tech disclaimer"... yah, that didn't last through your whole post - but thanks for the explanation - I'm sure some people "get it".....  I just like knowing it's being taken care of...

Nice bald look.

06/19/2008 08:43 PM by Kim Wood REALTOR(R), PA (RE/MAX Main Line)


Darn... saw the pic in my blog line up and thought!  HOT DAMN!  He's going to comment on the guys who MIGHT get fried at Bear over the MBS - oh well - server talks not my thing - but thanks for worrying over it and working on it anyway!

06/19/2008 08:52 PM by Eleanor Thorne, Cary Mortgage Loans (Meridian Residential)


I told Bob to kick your chair and make you do the Meme I signed you up for...  I guess you HAD an excuse to not do it...

And I'm not shaving my head.

06/19/2008 09:07 PM by Lane Bailey - REALTOR & Car Guy (Diamond Dwellings Realty)


Thanks, MAtt. We appreciate all that you do, and there are certainly challenges with a network as large as ours. Appreciate the update. What does Lydia think about your hair...or lack of?

JEff

06/19/2008 09:43 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Matt, glad you are still around!  I was getting worried for a while. 

06/19/2008 09:59 PM by Brian Block -- Northern Virginia & D.C. Real Estate (RE/MAX Allegiance)


Matt, thanks for all you do.  This is a FANTASTIC network!

06/19/2008 10:19 PM by David Matney, CRS - Omaha, NE Real Estate (Alliance Real Estate)


Thanks for keeping us updated, and continuiing to make AR even better.

06/19/2008 10:31 PM by Sharon Paxson (Prudential California Realty)


Matt who?  Do I know you?

Matt... can you put that in English please....  lol   And what was the answer to the spell check question?  But yes, I have seen a huge improvement..  thanks for all that you all do.

jeff belonger

06/19/2008 10:58 PM by Jeff Belonger -- The FHA Expert.com -- FHA Loans -- FHA mortgages -- Mortgages (Infinity Home Mortgage Company, Inc)


Thank you much for your explanation!  Nice to know what's going on.

06/19/2008 11:06 PM by Margaret Woda, Maryland REALTOR (RE/MAX VISION)


Thanks for the update Matt. It must be gard to keep up with this growth.

06/19/2008 11:11 PM by Tigard Oregon Real Estate >> Wayne B. Pruner, GRI (Oregon First)


Hey Matt,

A little glitch here and there is to be expected when you are growing as fast as you are...  I ran into a Proxy Server error earlier which went away about 10 minutes later when I checked back...

I'll probably see you at Real Estate Connect in SF...

All the Best,

Glenn Sanford

06/19/2008 11:33 PM by Glenn Sanford (BuyerTours Realty LLC & Working The Magic, LLC)


Eleanor: I'll try to write some more commentary on the credit market stuff soon, unfortunatly it's almost to scary/depressing to write about right now.

Glenn: New DB server just came online, it's possible we may have had a few seconds of "glitchiness" that caused the 502 errors during the transaction.  But it's done now and the site is MUCH faster, and load on the database server is about 1/8th of what it was before.

06/20/2008 12:14 AM by Matt Heaton (ActiveRain Corp.)


You guys are great and we appreciate all that you do. You do a great job. All the best.

06/20/2008 12:26 AM by Bob & Carolin Benjamin - E Phoenix Arizona Real Estate (The Benjamin Team - Keller Williams Integrity First Realty )


I almost understood that.  What I do appreciate is that you're working to make Active Rain better.  Thank you.

06/20/2008 12:42 AM by Christine Donovan Costa Mesa Real Estate (Broker/Attorney) (Donovan Blatt Team - Donovan Group Realty)


Thanks for the update...yes, we ranted and complained but in reality we are very grateful for all that you do...that's why were are all still here!

06/20/2008 09:10 AM by Lake Norman Real Estate ~ Diane Aurit (RE/MAX at the Lake)


Quit stressin and have a cocktail Matt :)  You guys do a great job, thanks so much!

06/20/2008 09:55 AM by Renee Burrows - Las Vegas NV Real Estate (Nevada Realty Solutions)


Its good to hear that the issues should have been worked out.  I've notice it was moving very slow in the past and seems to be doing well now.

06/20/2008 09:57 AM by Brian Kreick (Kreick, Inc.)


Renee: Yeah, I'm going to be having several this weekend down in vegas to try and destress. 

06/20/2008 03:23 PM by Matt Heaton (ActiveRain Corp.)


Who's the bald guy? Oh..you?  Does Lydia like it? Why don't you just change your profile pic? The picture is a little shaded...did you shave off your moustache and beard too? If not...will you just be all hairless?

Hey...had to make up for all that time you weren't writing...thanks for everything you do Matt.

Now...can you fix my profile page so I can edit :) :) :) :)

06/21/2008 10:26 PM by Celeste "SALLY" Cheeseman (RA), e-PRO HAWAII Real Estate & HAWAII Relocation (Century 21 Liberty Homes -Mililani, Hawaii)


Glad things are running smoother in here now!!! It was indeed a crazy month last month with all of the down times. Thanks for the update!!! We all know you guys were working diligently in the background, trying to take care of the overload!!!!

06/24/2008 01:57 PM by Barbara-Jo & Bill - - Florida Realty Professional - AHWD (Charles Rutenberg Realty)


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Real Estate - Other: Matt Heaton (ActiveRain Corp.)
Matt Heaton
Bothell, WA
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ActiveRain Corp.

Office Phone: (425) 894-6658
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My ramblings about growing ActiveRain, the real estate industry and something I follow very closely, credit markets.  Why "The ActiveRain Addiction"?

The views expressed on my blog are my own and don't necessarily reflect the views of ActiveRain Corp.


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