Those dollars down the drain represent the hours wasted. Who wasted them?  Hmmm, how do you waste them? Let me count the ways.........

  • Begin with the hours a new home buyer spends in front of the computer screen perusing all the homes for sale in their price range (we won't count the productivity lost when searching at work).
  • Then there are the hours the new home buyer spends on weekends, driving around stopping at open houses.
  • Next, you have to toss in the hours the new home buyer spends doing research on which agent to use in their search.
  • Now, the cost of the hours begins to increase. After all, the agent is doing this for a living and even if they don't realize it, their time spent is money spent.
  • The next batch of hours lost are spent visiting properties that may or may not be available. Under our current rules.....it has become a "crap shoot".
  • These are followed by the painful hours. You know, those hours it takes to prepare an offer, followed by the hours it takes to receive a response. You can even add a bunch of minutes for the time you wait for the agent to even return a phone call.
  • The come the hours of death. All the time spent has been for naught.

The home was not really for sale. It was in the MLS. It did have a list price. It did say pending 3rd party approval. It did have a sign in the yard. I did have a lockbox on the door. I did have a fancy sell sheet on the table. The home was not really for sale.

The following is an example. This is not t.v. and this is not a fictional account. Names remain the same. I make no judgement on the innocence of anyone. It just is a sample of why short sales don't sell.

A very good friend of mine called and asked if I would consider taking a young couple out to find a home. She prefaced the information with "they don't have a lot to spend, but they are a very nice couple." I told her absolutely, send me the information and I will do what I can to help them.

I chatted with the wife and she said they could meet me at the property that evening. I drove to Brunswick and showed them a home. Now, now....before we walked through the door, I explained agency relationships and the other information required by the State of Maryland. They liked the home, but said that the location was just a bit farther than they would like. They explained that they would like to find a home soon, but they are not under any time constraints. I told them I would do some searches for them.

I went back to the office and did the usual MLS, Craigs List, FSBO.com searches. I checked the on line classifieds and came up with a group of homes that were in Frederick. I sent them the information. They wrote back with a list culled from list that they wanted to see.

I made the proper arrangements and we met a second time and went on tour. The first house we visited was missing a refrigerator, toilet and upstairs window. I rechecked the listing and the agent had shared "great shape, bank owned." Apparently, the bank did not own a refrigerator, toilet or upstairs window. We moved on to the next home. Our third stop was very brief. The owner (yet another in a short sale status) shared that "they did not give a rat's xxx what the agent told us, they were not allowing people to see the home except on weekends". They slammed the door in our face. (I made a mental note to make sure and call the agent and let them know how much my clients appreciated that treatment. My buyers did not want to reschedule for the weekend or any other day.)

At the end of the evening, they had found the home they wanted to buy! It was a nice little townhouse at 121 Lauren Court, Frederick, MD 21703. It was listed by Homestar Realty located at 8120 Woodmont Ave, Bethesda, MD 20814. The listing agent was Marjorie Perez-Martinez.

The list price in the multiple listing service was $141,000. The AGENT REMARKS : Gorgeous townhouse in perfect location. Hardwood floors in main level, ceramic tile in all baths, huge closets, stone patio with fenced rear, storage shed and much more...PRICE TO SELL..A MUST SEE... This is a Short Sale subject to bank approval. As is condition.

The compensation was listed as 3%.

Now, other than the fact that it was apparent that the agent did not know the difference between hardwood floors and cheap pergo knock offs, I believed that the information provided was correct.

My clients had financing in place and came in to sign an offer. I won't bore you with too many facts. Using my expertise and knowledge, I suggested that they offer $148,000 with $6,500 in closing help. I was aware that there was another offer and we would be in a competitive bid situation.

My clients signed the offer. I submitted the offer and we began our wait. After about 36 hours of calling and leaving a message with the other agent (trying to ascertain if 1. the offer had been received and 2. had the offer been submitted to the bank.), we were told that the offer had been sent to ..................drum roll, eye roll, belly roll, roll the dice, roll over and play dead..........Countrywide.

Bright and early on day 4 we received a note from the listing agent. Countrywide had sent my clients a counter offer. THIS IS NOT A MISPRINT. Countrywide's counter offer was $158,000 with 2% seller help and a reduction in the commission to 2%.

I called the other agent. I asked..."Let me understand this. My clients offered your client a contract that would net them $1,500 more on the price and they have responded that they want $17,000 more in price and are willing to offer $3,160 in seller concessions?"

The other agent asked if my clients wanted to counter.

"NO, the offer submitted is their best and final offer. Tell Countrywide take it or leave it."

We are still waiting.

Oh, why short sales don't sell? Maybe it's just my opinion, well, it is my opinion, bait and switch stopped working when vacuum cleaner salesmen stopped going door to door. There is no policy preventing broker's from listing a property well below what they know or should know would be acceptable to the bank. There is no ethical requirement for those zealously seeking to reap the rewards of people struggling.

I realize that I share the same profession with the other broker and the listing agent. Fortunately, I do not have to ever share the same room with them.

My clients, well, it is a setback, but I will find them a new home.

 
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23 Comments on Why Short Sales Don't Sell........No Suprises !

JUN
20
2008

I have been listing a lot of short sales - Its a long hard process - and you really need to do your own BPO before you start - its a waste of everyone time if you don't price it correctly. I have 2 good recent success stories - 1st one owed $430,000 , the bank took $270,000 and paid 6% , second one the owner owed $525,000 and the back took $396,700 - but those agents that mislead you should be - well leave that to your imagination. I got so frustrated one day with agents, and misleading listings - I called them on it. We have a subdivision here that has over 10,000 lots in it - imagine looking for the perfect lot for someone? Anyway - they all claim they have ocean views - and some of these - I would need a helicopter on the property to get an ocean view. I called the agents an gave them a good scolding for wasting my time - they all had the same excuse - Oh I must of got them mixed up - that's OK - I will remember them - someday - somewhere - they will want to show one of my listings.

Aloha, and have a great day

 

Lance Owens (RS)

(808) 936-8383

Lance@KonaHomeTeam.com

www.KonaHomeTeam.com

Aloha Kona Realty Inc.

78-6740 Alii Drive

 

12:17pm • #1
661,468 Points 108 Featured Posts Localism Sponsor Outside Blog

John - I have sold a handful of short sales here in the Austin area, and none of them were much fun to deal with, although my clients generally did get a great deal for the ones that closed.  I love this line:

Apparently, the bank did not own a refrigerator, toilet or upstairs window.

That kinda says it all, huh?

12:25pm • #2
844,070 Points 213 Featured Posts Localism Sponsor Outside Blog Hit Router

This is a reflection of the culture of lies, trickery and deceit that can be expected from Countrywide. 

You can chop the head off of a snake, but the body of the rotting carcass will still stink. 

I've followed the short sales closed by many agents to whom I refer buyers and when the lender involved is countrywide, the best way to work it is to give countrywide the buyers loan.  Surprise.

 

12:37pm • #3
4 Featured Posts

A setback indeed. Although I am sure you will find a home for your clients this must have been an extremely frustrating process. My area has just started to be inundated with the short sales.

I have learned to call the agent prior to showing and find out what progress has been made with the bank in regards to the short sale. I get many who tell me the bank hasn't even been contacted. (I bet the banks really like surprises. Scratch that property off the list!)

1:12pm • #4
490,226 Points 41 Featured Posts Localism Sponsor Outside Blog Hit Router

John-on day 4 you received a counter offer?  For that alone you should be jumping up and down and cheering.  The fact that Countrywide wanted more and wanted you to take less shouldn't come as a surprise.  I have pushed back with Countrywide a number of times and unless the agent had the strange little phrase that the commission would be split 50/50 they can't legally cut your commission.  Remember the MLS is a contract between brokers and what they post is what they should pay! 

So you move on but as you know from my posts I don't believe that all short sales are bad deals it is just a matter of the agent having a clue and being on top of the process.  Sometimes it can take forever but for the patient buyer they do close.

1:21pm • #5
225,229 Points 6 Featured Posts Outside Blog

John, I haven't had this particular pleasure.  I hope to avoid it, if at possible.  I'm sorry for both you and your young buyers.  It's stressful enough buying a home without all of that nonsense.

1:49pm • #6
171,685 Points 1 Featured Post Outside Blog

John, Great post.  Sorry for your trouble, and thanks for reminding me why I don't want to even think about doing short sales.  I don't have the patience for taht kind of nonsense.  Good luck to you and your clients.

3:08pm • #7
365,151 Points 59 Featured Posts Localism Sponsor Outside Blog Hit Router

John, please, oh please, don't even mention the phrase "short sale" around me and some of my buyers.

3:59pm • #8

No short sales please, a pain in the behind.....................

4:54pm • #9
616,331 Points 244 Featured Posts Localism Sponsor Outside Blog

John, I just started listing quite a few short sales and have several under contract right now. The key to getting them accepted is having them priced realistically. You have to have a feel for what the lender will accept. As a buyers agent I would have to do a little research on the property first to make sure my buyer is presenting an offer that has a chance off flying no matter how the property is listed. Short sales aren't easy but unfortunately in my market if I want listings that will sale..... short sales are what I'm left with. This current market is very frustrating but it is what it is and we have to figure it out to succeed.

6:06pm • #10
244,532 Points 15 Featured Posts Outside Blog

Oh, thank goodness I haven't had to deal with this!  Did the LA do any research or have any contact with Countrywide before determining a list price?  Craaaaaazy...

8:18pm • #11
403,710 Points 1 Featured Post Localism Sponsor Outside Blog

I have tried to avoid the process but in this market there are so many it is difficult.  Good Luck.

9:39pm • #12
JUN
21
2008
389,376 Points 28 Featured Posts Localism Sponsor Outside Blog

Criminy, if I received a counter offer from Countrywide on a short sale within four days, I'd drop over dead from shock. Holy toledo. Most of them take six weeks to six months to get a response. From the sounds of it, your clients might have passed up a great opportunity to buy. So what if the bank countered $10K more on price? The real question is how much was that home worth? What were the comparable sles? And the fact the bank was willing to pay some closing costs is incredible. I'd love to get my hands on a short sale situation like this for my own clients.

elizabeth weintraub sacramento real estate agent

9:55am • #13
844,070 Points 213 Featured Posts Localism Sponsor Outside Blog Hit Router

Elizabeth is on the right track.  The last short sale we did in Prince William County was a great house.  The buyer offered $5K over list and the bank signed the next day.  I believe there is a check in my PO box for my referral fee now. 

Think I'll go to the Post Office. 

10:42am • #14
JUN
22
2008
144,483 Points 13 Featured Posts

I've been hearing about the bait and switch tactic by some lenders trying to draw in multiple offers like that. 

Yeah...

That's all I can say about that. 

11:04pm • #15
JUN
28
2008
355,999 Points 15 Featured Posts Outside Blog

The Banks have made this process so difficult its almost like they really want to foreclose but want to pretend they are doing something else.

8:48pm • #16
JUN
29
2008
211,828 Points 2 Featured Posts Outside Blog

John

I have learned at least in AZ that getting a short sale closed is a rough deal.  It is a crap shoot and agents certainly need to weigh the cost of the work and time vs. the likelihood of closing one.

by the way, Do you have an outside blog that I can add to my Blogroll ?

Thanks and look forward to reading your thoughts on the world of real estate.

12:35am • #17
335,201 Points 5 Featured Posts Outside Blog

There has to leadership to set minimun standards when listing short sales . . we are still waiting in maryland

6:11am • #18
JUL
11
2008
702,130 Points 72 Featured Posts Localism Sponsor Outside Blog

John, I am amazaed at how little most of the listing agents know about the short sale process, and this includes a couple of the big names and mega-team leaders.  It's so unusual to have a short sale that has been pre-approved by the lender involved.  Maybe we're lucky becuase we are not seeing all that many of them, at least not close-in.

8:13am • #19
JUL
18
2008
211,828 Points 2 Featured Posts Outside Blog

I have really enjoyed reading your blog. I am relatively new to AR and have noticed you have received a lot of points and have achieved a remarkable high ranking. Congratulations! May I ask if you have had success in turning your high ranking into business? I am curious if it has been a profitable venture personally as well as financially. Thanks for sharing and best of luck in your business.

2:12am • #20
386,766 Points 3 Featured Posts Outside Blog

John: I currently have 4 Short Sale listings... One is currently under contract awaiting 3rd party approval. I have a 2nd one expecting a offer any time as it has been a hot property and one agent claimes to have a buyer and has shown it 3 time

2:47am • #21
JUL
20
2008

John,

I hear you man!  I figured out I will always use a contingency from now on with any short sales that reads something like this...

"Buyers have the right to continue home search, while waiting for a response.  If another offer is accepted before this one, this agreement is null and void."

Now the same thing could e accomplished by only allowing a short amount of time but that is unrealistic and most listing agents tell you up front to allow up to x number of weeks.  So, to make it fair to the buyer, that is what I have come up with so we are not waiting around in lala land watching other homes go under contract.

I have found, it does not matter how long you give the bank to get back to you, it takes longer!!

1:27pm • #22
AUG
07
2008
2 Featured Posts

Hey John! I'm back!!! Nice post. I feel your pain, but I do have to agree with Elizabeth. A response in 4 days from ANY bank for a short sale is pretty darn good. I think the problem lies more with short sales in general AND the agent in particular more than with Countrywide in THIS case. I do REOs with Countrywide so I won't absolve them completely. LOL

Have a good one and keep up the god posts!

Andy

9:33pm • #23

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John MacArthur

Olney, MD

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