Thankful For Outstanding Customer Service
Don’t you love it when a business anticipates your questions or needs?! Yesterday I was in our grocery store...H-E-B… trying to get everything I needed for Thanksgiving dinner. So was everyone else!!!
You can imagine how busy they were, especially the aisle that contains anything you’d need for baking, like sugar, flour, chocolate. I’ll bet that half of the shoppers only bake for the holidays. People were standing in the aisle, trying to physical distance from each other and searching for items they don't often buy.
Along came an H-E-B staffer asking shoppers what they needed. She was there to help all of us find what we needed.
Most of us will wander around the aisles searching for what we want before we try to locate an employee. Only if we happen upon someone will we ask for help.
I get it...I rarely buy marshmallows and can never remember if they’re in the candy aisle or baking aisle.
H-E-B anticipated that shoppers might find it hard to locate what they needed. To provide good customer service and to help keep aisles clear they had this staffer going throughout the store offering help where needed.
Good customer service anticipates the needs of their consumers.
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