Had a listing appointment today. Yes, I know it's Sunday and I don't normally work on Sundays, but hey, I'm the Broker, I make the rules and I can break the rules. It was either today after Church or during the week at night. Well figured I would already be dressed in my "Sunday go to meetin cloths", so what the heck, I'd drive on over there. I'd still be home in time to cook lunch for "The Lovely Wife".

Anyway, I had sent these folks a preliminary CMA via E-mail last week and was really looking forward to meeting with them. I knew it was going to be a tuff one, but I felt up to the challenge. The challenge was, they had been listed for 6 months with another Realtor at $360,000, when the house, maximum, is worth only $299,000. They had already told me on the phone they were ready to reduce to $340,000. So I really had my job cut out for me. I won't take an overpriced listing so my goal was to get them to reduce $65,000. Also, since they were with a discount Realtor before, I needed to raise the commission a couple of points as well. So, if you do the math, we are looking at more than a 20% reduction in their anticipated Net.

Big challenge, but I woke up this morning ready to face it. I had prepared an analysis, to take with me, that was over 70 pages long. Now I don't know how you do your CMA's but 70 pages is a little over the top to say the least. It included:

  • Details on similar homes with pools.
  • Details on similar homes without pools.
  • Details on every pool home that had sold near theirs this year.
  • A list of every home on the market in their area.
  • A list of all of my sales YTD.
  • My grocery list from last week.

Anyway, you get the point. I was loaded for battle and well prepared to defend my position. Well I showed up for my appointment and as I had anticipated, the house, pool and yard were beautiful. So I was pleased about that. They had put a lot of time and money into it and it showed. The wife gave me the tour as I listened to her and I asked a few qualifying questions while we walked through the house. This is a very important step, as I am trying to find something that will help me in my presentation. I got lucky, one comment she made was, that when they were shopping for homes to buy, the first one they liked didn't appraise and they weren't able to buy it. Bingo! An excellent piece of info to help me with pricing.

So, hubby came in and we all sat at the table and I pulled out my arsenal of data. And of course the first thing I started explaining is how appraisals work and how they can affect the ability of a buyer being able to close on the house if it is not priced right. That was the right approach. It's true and it touched a cord with them since they had experienced exactly that. It opened the door for my discussion on pricing. Backed up with 70 pages of data, I made a strong case and after 90 minutes of hard fought discussion, we have agreed to Range Price the home from $289,000- $309,000 trying to sell as close to $299,000 as possible. Commission came up briefly but was not a factor.

We haven't done the paperwork yet, but I'm confident I have the listing. The Sellers are great people. It's an excellent property. It's priced right. I will be able to sell it. The Sellers will be able to move on with their lives. And "The Lovely Wife" had my "world famous" chicken and yellow rice with black beans for lunch. All in all, a very good day.

This listing, again, shows why it's so important to listen to your potential customers. They may just give you the information you need to succeed in your presentation. Pricing is everything in my market. Helping potential Sellers to understand this is what I enjoy doing. It gives me a great feeling of satisfaction. I just hope I'm not........... counting the chickens before they hatch!

 

23 Comments on Counting the chickens before they hatch!

AUG
27
2006
188,781 Points 18 Featured Posts Outside Blog
Hope you get the listing, but if you do, my bet is on the Grocery List! Peoople just love food!
7:20pm • #1
10 Featured Posts

In real estate as in any sales job, This is a lesson young sales professionals can learn from...Don't talk yourself out of a deal, when the most important part of selling is listening. 

Listen to your clients and when you talk, talk only to discover their needs, or present a solution to them...

Brian, Excellent as always and done in such a way to include the message in an enjoyable read!

 

7:28pm • #2
534,629 Points 45 Featured Posts Outside Blog
Over and over I hear clients saying, "they didn't listen to me". Yes, it's invaluable in giving us clues about what they want and how they want it, but it's also invaluable to make them feel as though we care - and if we don't listen to them, they certainly don't think we care.
7:30pm • #3
2 Featured Posts

Bryant,

Great story! 70 pages is over the top. What software are you using?  

7:42pm • #4
606,275 Points 244 Featured Posts Localism Sponsor Outside Blog
William, no software. This was not even a proper analysis. It was all just different printouts from the MLS. The list of ALL properties on the market, in their area, is the best. 575 properties arranged by price with 30 to a page. I make a big deal of flipping through the pages and showing them that at $360,000 their house was 4 homes from being last on the list(pg 19 0f 20). Very effective way to show how important pricing is 
7:51pm • #5
6 Featured Posts
Speaking of counting eggs before they hatch, I can't believe that you didn't incorporate this into your post.  Watch it once only, I warn you.
9:21pm • #6
10 Featured Posts
I think that when you know, you know.  If your gut tells you that you got the listing you probably did.  Do you find that giving such a large CMA is overwhelming to the sellers?
9:35pm • #7
AUG
28
2006
606,275 Points 244 Featured Posts Localism Sponsor Outside Blog

Rory, very funny. wish I would have found that.

Sara, that is definately not my normal analysis. Normally, I have about 10 pages. I had aleady spoken to these folks on the phone and knew I was going to need more info to get them to see the light about pricing. My intention was to "overwhelm" them. I am expert on pricing and getting sellers to understand. All sellers are different. My presentation is prepared based on questions that I have asked in advance. These sellers were picking a price out of thin air. I needed to let them see what goes in to pricing a home properly. In this case the more data the better.

7:39am • #8
153,599 Points 21 Featured Posts Localism Sponsor Outside Blog
Wow...That was the craziest egg movie I have ever seen Rory. I agree with the warning of only watching it once though...lol
1:14pm • #9
Great post Bryant. I know that getting a seller to be realistic about price is a tough sell. I'm glad you had a good time with that. Let us know whether you get the listing!
4:05pm • #10
14 Featured Posts
You're like a freakin master salesman.  You're like the yoda to my skywalker.
7:17pm • #11
606,275 Points 244 Featured Posts Localism Sponsor Outside Blog
As a follow up: I did just get off the phone with the seller and the listing is mine. The egg has hatched!
7:20pm • #12
AUG
29
2006
Just another good lesson from a brilliant broker.
12:13pm • #13

Good job in getting this listing!! I guess it was woth it, working that sunday!!

1:09pm • #14
6 Featured Posts
Congratulations Bryant.  Now let's watch the egg movie again. Thank you Japan, your cartoons keep us so entertained.
4:33pm • #15
SEP
07
2006
4 Featured Posts
70 pages is a long report but if it gets the listing then it is of little bother. great blog
6:39pm • #16
JUL
13
2007
471,266 Points 50 Featured Posts Outside Blog
I am beginning to learn (a small window peeping inside) to your art of pricing and presenting. I still find it challenging. Right now, my business is so much through my sphere, most of the time, going in, I know I would have the listing. But I usually have to debate the price like I'm here to not wanting to get the most for them.... What a challenge.
12:28pm • #17
606,275 Points 244 Featured Posts Localism Sponsor Outside Blog

Hi Loreena, Are you having another Broker Bryant day? Thanks!!! Loreena the more presentations you go to the better you will get. It does takes lots of practice and trial and error. The important thing is to connect with the sellers. If they have complete trust in what you are telling them they will listen. And make sure you have a really strong CMA..numbers don't lie. You are not the one telling them what their house is worth...the market is. Sellers are always telling me how nice their house is and how much better their house is and blah blah blah.......when they say these things I stress to them that it is NOT their house that's the problem...it's the market and the market is what it is. Nothing they can say will change that.  

Keep at it Loreena. Know your market inside and out. Be honest. Be likeable and be FIRM. I hope this helps.

2:45pm • #18
JUL
15
2007
471,266 Points 50 Featured Posts Outside Blog

Bryant: I'm not only having a Broker Bryant day, I'm officially extending and making it a 3-day Broker Bryant weekend. How about that?

Thanks for the encouragement on more presentations, the better I'd become.

I am taking your advice in going back to the Sellers this afternoon on price reduction. I am looking at it as a 2nd chance. I did not present my price firmly - the first time. I see the importance of having to print the actual SOLD listings, not just the CMA. All the Sellers get is the listing prices, sq.ft, DOM while the SOLD listings show alot more..... My Sellers are reasonable people. I think I did not provide them the whole information to begin with. I can see how I can improve based on this blog.

Thanks a million!!!! I'm just short of having a Call-Broker-Bryant Day !!!!

10:49am • #19
606,275 Points 244 Featured Posts Localism Sponsor Outside Blog
Hi Loreena, Good idea to go back. THe SOLDS are the most important part of the CMA. If you want to , email a copy of your CMA and let me have a look at it. brokerbryant@gmail.com I'd be happy to give you my advice on it.
11:49am • #20
JUL
21
2007
471,266 Points 50 Featured Posts Outside Blog

I got this response a little late. I did not present a 70-page CMA, but I sure had at least 30-40 pages of highlighted information, with pictures...... I made sure I printed them in color too. That way, they could tell that there is nothing a whole lot more special about their house than those that sold - and sold in 3 weeks.

I learnt too that effects of an overpriced listing. Buyers never come back for a 2nd look even after a price readjustment......

12:06am • #21
606,275 Points 244 Featured Posts Localism Sponsor Outside Blog

Hi Loreena, You know the funny thing is I did NOT get this listing. They decided to list at $329,000 with another REALTOR plus they kept wanting me to reduce my commission I wasn't willing to do either so turned them down. It's a shame because I probably could have sold their house for $290 or so last year.

Their property is STILL on the market with their 3rd REALTOR(R) and they just reduced the price to $259,000!!!!! Now it's probably only worth $239,000. This is a perfect example of how important it is to price right from the get go. They have 5 or 6 price reductions but the problem is they always reduce it too late and then they don't reduce it enough. Values are plummetting and they are chasing the market downward but keep missing it. This sounds like a post a need to write today!! Stay tuned.

7:30am • #22
JUL
22
2007

Broker Bryant is much like me... I won't take over-priced listings either, but I DO take time to explain why some agents might

For every listing an agent has, the average agent will sell two or three other properties.  Now is that good for the seller?  No.  I will show a buyer my own listing, but if it is not the one for them, and they want to look at 50 other houses......they get referred off to an agent who loves to pay $3.00 a gallon for gas and be a chauffeur.

I'm also amazed at the sellers I talk to that don't know how pricing and cma's work.  They want to beat us up on commissions - yet the only other person I know of that takes on all the risk with the contingency to be paid if they are successful, is a personal injury attorney - and their cut is 33.33%.  Now let's have a conversation about your $500K house and my 8% commission Mr. and Mrs. Seller....

I've been involved with a company you may want to check out, which is an ideal situation to combat these over-priced listings and being beat up on commissions.  It's called ACRE(tm) Accredited Consultant in Real Estate for more info or to get the newsletter go to http://www.ACREcourse.com.  It's a great way to get leads, give information, be firm on your value and worth and make money when it doesn't even involve a transaction. 

Broker Bryant and TLW -  we should talk about this, it will make you the master of Poinciana (not like you aren't already, lol, but you would DOMINATE your market more).  Let me know if you have anything on the SW or NW side of town, that's my turf, I've got you marked for anything in that area, because I only work the area I know like the back of my hand.

btw - I'll give you a referral for some of that yellow rice and black beans TLW made up!!! 

Paula Bean, REALTOR, e-PRO, ACRE
http://www.HomeOrlando.com (under construction so be nice!)

 

Paula Bean
12:51pm • #23

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Bryant Tutas Broker/REALTOR(R) Tutas Towne Realty, Inc

Poinciana, FL

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Bryant Tutas-Tutas Towne Realty, Inc

Address: P.O. Box 969, Dundee, Fl, 33838

Office Phone: (407) 870-9003

Cell Phone: (407) 873-2747

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