There are many thoughts on how to deal with what is included and what is excluded with properties. In my area for exlusions a lot of agents simply put "call l/a" to protect themselves or because they haven't taken the time to go over this with the seller or the seller wasn't sure about what they were leaving. The problem with this is that when a buyer's agent is showing a property and trying to formulate an offer with a buyer they can't give a full picture. If a buyer formulates an offer and then finds out that the ceiling fans are not included or the light fictures it can change what they want to offer.
It can be difficult for the buyer's agent to call the listing agent at that moment to get the list of exlusions if there is one. The buyer's agent should be able to answer the buyer's questions as they go through the house so that the buyer can get a correct picture. This might cut down on a lot of last minute changes in offers and buyers feeling that certain things because they are in the house and "attached" should be included.
Have you ever submitted an offer and after submitting it been told that so and so is not included. That buyer has included the cost of that item in their offer, no fair. The buyer's say "okay I m willing to pay such and such because I don't have to pay for such and such, it is included" onl to find out that it isn't included. That can sour a buyer on a property, create bad feelings and change an offer. As a buyer ask what is excluded and what is included before you make your offer!
Why can't listing agents just list what is not included on the lising to avoid this issue?
YES it is tough matter of working as a buyers agent and ODD items as a seasoned veteran place a disclaimer for research. GOOD LUCK