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I was thinking about expired listings today and how much I am dedicated to helping them, even if much of the time they do not want my help. Being from Boston my whole life, I began to think about the great movie, Good Will Hunting. For those of you who have never seen this movie... you should. It is Good Will Huntinginspirational, in your face and honest (For a brief summary check out IMDB.com).

There is one scene in particular where the lines remind me of how an expired listing must feel after 90, 180, 365 or however many days on market with a real estate agent who promised them a quick sell. Will is a young, brilliant man who had a troubled up bringing. Sean is his psychologist, court ordered, who has broken him down after discovering he was beaten growing up, which brings us to these lines:

Sean: It's not your fault.
Will: [Softly, still staring off] I know...
Sean: No you don't. It's not your fault.
Will: [Serious] I know.
Sean: No. Listen to me son. It's not your fault.
Will: I know that.
Sean: It's not your fault.
[Will is silent, eyes closed]

This is the truth, as I see it, when it comes to expired listings. It is never an expired listings fault unless a real estate agent allows it to be. Did it not sell because it was overpriced? That is the agent's fault, not the sellers. An agent should never buy a listing in hopes of getting price reductions, because then the agent is setting the listing up for failure from the beginning. Was the property priced right, but there seemed to be no activity? This too is the agent's fault, not the sellers. An agent should set realistic expectations for a seller in their listing presentation. A seller should know EXACTLY what the agent will do and how they will do it.

PROPERTY POSITIONING

A seller should completely understand the market after a listing presentation and should understand exactly where their home fits on the current market. This is accomplished through research done by the real estate agent: market statistics, absorption rates, expired listings, recently sold listings, under agreement listings, active listings, days on market and more.

MARKETINGProperty Positioning

The real estate agent should also set forth a marketing plan to set expectations for the seller. The seller should know what type of internet presence, print presence and personal presence that agent will be providing. If no expectations are set then the agent is setting themselves and the seller up for misunderstandings.

In the end, as a seller make sure you have expectations set prior to listing with an agent. If your house doesn't sell, it's not your fault because the expectations that were set for you from the beginning did not get the job done. There's another line from Good Will Hunting that I'll end this post with:

"My boy's wicked smart!"

Why did I leave you with that line?

The way we work at Smart Homes Boston is "wicked smart" so allow me to set some high expectations for you.

Smart Homes Boston

 
This post has been included in Massachusetts Real Estate News

4 Comments on "It's Not Your Fault" -- Expired Listings and "Good Will Hunting"

JUN
22
2008
1 Featured Post

Mark, I totally disagree with your point.  I would never "buy" a listing nor would I take one wildly overpriced, but I have had, and will have listings expire.  And yes, it is the seller's fault.  They control price, condition, availablity for showing etc.  If an agent can claim to never have had a listing expire he is not doing very much business or they are just too picky (or they only worked during the last boom when anythng would sell.)  I talked to a top listing agent in CO who was distressed because after he had integrated a Mike Ferry system for refusing to take unsaleable listings, he discovered that over 50% of the listings he'd rejected were sold during the intial listing period. 

1:16pm • #1

Joe:

I understand your point, whereas there will be some listings that despite the work put in will not sell (for reasons we do not understand). However there are many more that should be selling and are not Sellers do not control price unless a real estate agent allows them to because the property should be priced to sell from the beginning. Also, condition will play into how we set market price on a home. Do listings sell every time? No. However, we as professionals should make an effort to set realistic expectations and follow-through on them. There are too many (yes, I know a few bad apples spoil a bunch) agents that are setting unrealistic expectations and more often than not, their listings are expiring.

Thanks for your comment though, Joe, because I do understand your point. As for the top listing agent in CO, it is a matter of which type of business they want to run. Do they want to set unrealistic expectations with a high price and then "beat down the seller" for price reductions? Or do walk away from the listing and allow another agent to scoop it up and play the price reduction game? Every agent works differently and that is fine. This is just how I work, setting realistic expectations with a mapped out marketing plan and a current market price that will positioning a home to sell on the current market... that's all.

1:37pm • #2
1 Featured Post

Mark,  Your response does not see to provide for the possibility that an agent can be honest, truthful, lay out realistic expectations and still the client will want to set the price higher than it should be.  Then the agent has to decide if the client's motivation is high enough that he can bring him to reality quick enough.  I know quite a few ways to do that but none of them are successful if I don't get the listing in the first place. 

6:09pm • #3
JUN
23
2008

Hey Joe,

The way I work is that I thoroughly research, analyze and present the market so that the seller can understand to the best of their knowledge. If after all my work they still have unrealistic goals that are "way outside the realm" of possibility then I will walk from the listing. If they are only $10,000-$20,000 over where I think we should list the home then I will take the listing with a price reduction already signed for two weeks from the listing date. If they will not agree to that then once again I will walk from the listing.

As I said in my last comment, I know that agents work in different ways and that is fine. This is how I work, that's all. Thanks again for stopping by my blog.

6:18am • #4

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Mark

Mark Madden | The Madden Team

Watertown, MA

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Century 21 Commonwealth

Address: CENTURY 21 Commonwealth, 161 Mount Auburn Street, Watertown, MA, 02472

Office Phone: (617) 926-5280

Cell Phone: (617) 448-9481

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