Special offer

Restricted Showings

By
Real Estate Agent with eXp Realty of California, Inc. (lic. #01878277) DRE# 00949880

  Restricted showings have always been a part of real estate and many times can even be appropriate.  For example, a client works all night and has to sleep during the day or there are dogs on the property that need to be removed.  There can be lots of reasons, but when the market gets really strong for sellers, this practice goes way up.

Last week, a buyer asked me to see seven homes.  I immediately started trying to make contact with the listing agents to make appointments to view the homes and I followed their rules.  Six of the listings had instructions to call, text or email to make an appointment.  Three were listed on a Monday with first showings limited to Fri., Sat, and/or Sun., with very limited times.  I was able to get an appointment with the non-agent contact right away.  I received no responses from any of the agents until a house would go pending.  Interestingly, three of the homes went pending BEFORE the homes were even available for a showing.  We were restricted from viewing five of the seven homes.

In another case, we were able to view a home.  We even wrote an offer on it.  I called, emailed and texted the agent several times and NOTHING!  The listing agent never even acknowledged the offer.  Was it a bad offer?  It was a cleanly written offer and above asking price, but who knows?  Really, though, how long does it take to text, "Yes, we received your offer."  It is the right thing to do.

At best, I think this is a very bad practice. At worst, I think this it is a restraint of trade.
These are copied straight our of our Code of Ethics;
  • Standard of Practice 3-8 REALTORS®shall not misrepresent the availability of access to show or inspect a listed property. (Amended 11/87)
  • Standard of Practice 3-9 REALTORS®shall not provide access to listed property on terms other than those established by the owner or the listing broker. (Adopted 1/10)
  • Standard of Practice 3-10 The duty to cooperate established in Article 3 relates to the obligation to share information on listed property, and to make property available to other brokers for showing to prospective purchasers/tenants when it is in the best interests of sellers/landlords. (Adopted 1/11)
 
Sellers-Is it really in your best interest to list your home and then restrict viewings arbitrarily?  It is a lot of work to keep up with it all, but don't you expect help from your listing agent to make the process smooth with the best opportunity to get the highest and best offer?  Aren't you even a little bit concerned when the listing offer is presenting you with an offer coming from the listing agent or someone in the same office (dual agency)?  If access has been restricted to view your home, did others have special privileges that allowed them to write offers?
 
Buyers-In a world where there is so much competition and we are being encouraged to sanitize offers by not using real estate "love letters," it sure seems like you should at least have the opportunity to view the home of your dreams and get an acknowledgment of your offer. And shouldn't you have the right to have your own agent hired to represent you? 
 
Yes, in this environment, it is really a lot of work to be a listing agent and, quite frankly, to be a seller.   You should expect a lot of help from your listing agent.  Ask them if they will personally be picking up the phone, answering their texts and returning all of their emails from buyer's agents? I would encourage you to make your first hiring test a phone call. If they have a listing, even better, call about their listing. Do they pick up?  Does someone else?  Do they return your call quickly?  Great communications lead to great offers.  You would be surprised at how many top agents refuse to answer a simple text message, let alone, answer their phone.
 
Am I a good agent?  Call me! 🙂
Posted by

             eXp Realty of California, Inc

Raymond Henson, SRES, GRI, e-Pro

Past Client Testimonials   

3412 Babson Drive

Elk Grove, CA 95758

RayRHenson@gmail.com

916-698-8415

 

 

Kathy Streib
Cypress, TX
Home Stager/Redesign

Raymond- I really am not fond of any kind of game-playing on the part of agents or sellers or buyers for that matter. Ethics have to count for something. 

Mar 06, 2021 10:37 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Raymond.

People in all professions do weird and improper behavior.  They just have a scarcity mentality...A

Mar 06, 2021 10:59 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hello Raymond - a frustration fiasco.  For real estate agents as well as buyers alike.  Even sellers aren't exempt.  Who wins?  Who, indeed.  Hmm. . . 

Mar 06, 2021 11:22 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Excellent points, Ray... if I have an agent who doesn't respond to an offer I hound them like crazy till they do. 

We actually see a lot of properties go under contract even when it's a coming soon... people are buying without actually seeing the home first-hand. It might not be the smartest thing to do or for a seller to accept an offer like that, but it's happening.

Mar 06, 2021 11:27 AM
Ray Henson
eXp Realty of California, Inc. (lic. #01878277) - Elk Grove, CA
Realtor

I agree, Ed Silva.  It can be so frustrating, especially when your client really loves the home.

Hi Kathy Streib, I always like to assume the best in agents, but when it gets like this, it is hard to believe so many have legitimate reasons for ignoring agents with great clients.  I pick up the phone for everyone.  It is the right thing to do.

Mar 06, 2021 01:05 PM
Ray Henson
eXp Realty of California, Inc. (lic. #01878277) - Elk Grove, CA
Realtor

I think you are correct, Ron and Alexandra Seigel.  I feel like when a client gives me their faith, I need to do everything I can for them.  In the long run, I believe that takes care of the scarcity issue.

You are right, Michael Jacobs, the seller may lose out and potential buyers lose out too.  I think we all know who wins....twice.

Mar 06, 2021 01:12 PM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Raymond Henson, SRES, GRI - As soon as I have a signed listing agreement, I start marketing the property through my network.  Here is the catch, I work with the seller to make sure that everyone has an option to view the property in a given time frame. This may mean back-to-back showings for 3 days straight. It also means allowing offers to be submitted up to a determined time frame after showings have been cut off.  I get with every agent to confirm the offer and if or when it has been rejected to let them know and I ask if they want to be a back-up.  Last year I had numerous listings like this. 

Mar 06, 2021 01:13 PM
Ray Henson
eXp Realty of California, Inc. (lic. #01878277) - Elk Grove, CA
Realtor

Yes, Nina Hollander,  I do imagine that there are plenty of offers coming in on properties sight unseen.  I am leery of those offers.  I received an offer on a mobile home one time.  I asked the agent if she had liked the mobile home.  She immediately withdrew the offer.  It can work out, but it does require some thought and some conversation.

I did hound the listing agent.  He ignored it all.  On the bright side, we are in contract on a much nicer home now. 

Mar 06, 2021 01:17 PM
Ray Henson
eXp Realty of California, Inc. (lic. #01878277) - Elk Grove, CA
Realtor

Hi Sheri Sperry - MCNE®!  That is the way it should be.  I spoke to an agent today.  The schedule is so tight, she has to limit each showing to 15 minutes. She responded to my text that she had asked for with a phone call to set up a time.  It was great.  Actually, I had to set up 6 showings today and 5 were easy.  The sixth one has a tenant and they are requiring showings only after an offer is accepted during the investigation period.  I am good with that.  It is a fair playing field.

Mar 06, 2021 01:23 PM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I am seeing it in this market as well and it is frustrating, so many discount agents are taking advantage of being able to do a poor job and being able to get away with it.

Mar 07, 2021 04:42 AM
Ray Henson
eXp Realty of California, Inc. (lic. #01878277) - Elk Grove, CA
Realtor

Good morning, Brian England.  It really is frustrating.  There are some company's agents that just refuse to answer the phone as a listing agent.  It is hard to understand how they justify it.  Communications is a huge part of our business.  Have a great Sunday!

Mar 07, 2021 07:29 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Raymond, the home I am showing today and ONE showing slot available today through the whole weekend!   We still are unable to have overlapping showings, and the showings are only allowed for 30 min.  Some are for 15 min!

Mar 07, 2021 08:22 AM
Debb Janes
Nature As Neighbors - Camas, WA
Put My Love of Nature At Work for You

Oh my gosh, Raymond Henson, SRES, GRI, the listing agent behavior you share is just so unprofessional - and rude. Wait until the market changes and they are no longer in the cat-bird seat.  I'm sure they will have time then to be courteous once again. 

Mar 07, 2021 08:53 AM
Ray Henson
eXp Realty of California, Inc. (lic. #01878277) - Elk Grove, CA
Realtor

We also have those 15 minute showings on a lot of homes, Joan Cox.  It is amazing that we are basing home purchases on 15 minutes.  I wonder if we hit a new level of pricing and we level off or if we continue at this pace for a lot longer.

When I answer the phone on listings, Debb Janes EcoBroker and Bernie Stea JD, agents are so appreciative.  It is in everyone's best interests to communicate.  Many agents that call say things like, "I don't even know where to start. Pricing is moving so quickly.

Mar 07, 2021 09:07 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Raymond:

I have had a few similar experiences  and have seen what I would consider bad behavior. Thankfully there are plenty of agents who ARE responsive and do the right thing.

Jeff

Mar 18, 2021 07:49 AM
Ray Henson
eXp Realty of California, Inc. (lic. #01878277) - Elk Grove, CA
Realtor

I agree with you Jeff, most agents are diligent and do the right thing.

Mar 19, 2021 07:34 AM
Kris Collis, Associate Broker
Smart Way America Realty - East Stroudsburg, PA
Professional Results you Expect 570-801-5525

Raymond, I agree, the agents that communicate are the agents we take most seriously as understanding their responsibilities.

Apr 03, 2021 11:06 PM
Ray Henson
eXp Realty of California, Inc. (lic. #01878277) - Elk Grove, CA
Realtor

We just put in another offer.  The house went pending and we never even received an email, phone call or text regarding it.  The only way we knew we did not get it is that the listing went pending.  Thankfully that is the exception to the rule.  Thank you for taking the time to read my post and comment, Kris.

Apr 04, 2021 06:19 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Raymond, it is still way frustrating in today's market.   In fact, IF the agent answers the phone, we usually have a conversation about the craziness.

May 11, 2021 01:24 PM
Ray Henson
eXp Realty of California, Inc. (lic. #01878277) - Elk Grove, CA
Realtor

Hi Joan Cox.  It seems to be the number one conversation.  Crazy is the word.  

May 11, 2021 03:59 PM