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Isn't it amazing how much cells phones affect so many parts of our lives?

cell phoneCell phones have really changed our lives haven't they?  My husband was gone for two weeks to complete his last Doctoral module in Southern California.  He would call every morning and then in the evenings.  It is important to check in with each other especially during our time of traveling to make sure to keep our family life going and keep the communication lines open for all.  My son and I were home running the business.  We put the cell phone on the "speaker mode" and continued our various activities and carried on. We could talk to him while we took our daily walk, have dinner or relax on our patio eating our cool Popsicles while he shared his daily adventures. 

It seems just like yesterday how different it was to communicate with each other during these times of traveling and being apart.  It seems like yesterday,  if you were gone you could leave a message on the answering machine before we had voice mail.  Sometimes it would be hard to catch each other and have a live conversation.  

Even, when my husband I were dating, he would send me a letter and before there was Priority Mail or Fed Ex. kids and cell phones It  seemed to take forever to hear any news.  Sometimes, I wonder, if that was not all that bad.  It caused a person to wait in earnest.  It increased your patience and your enthusiasm to get a letter and read then reread to make sure you did not miss anything in between the lines.  Simpler life, simpler times for sure.  The statistics are staggering on how many people have cell phones and how young kids start using them.

Is there is a Family Cell Phone Etiquette and Business Cell Phone Etiquette out there somewhere?  

If I ever go visit anyone in our extended family, we usually put our phone on vibrate or turn them off.  Some of our family members do not do that unfortunately.  I personally think it is rude when someone gets a call and everyone has to stop talking when someone gets a cell phone call.  I usually leave the room and either go outside or another room if I get a call.  I don't think it is in good manners to do that to other members and interrupt the rare family conversations we have with our extended families. 

Thoughts and Questions Regarding Business Cell Phone Etiquette:

It is interesting that sometimes having access to your Cell Phones, can "make or break the deal" in business.  However, I wonder how much of our daily lives get interrupted when you are with a client and they do not turn their cell phone off. 

woman and cell phoneI heard a speaker once talk about Cell Phone Courtesy before his appointments.  He informs the client at the beginning of the meeting, "Since, I value your time and I have cleared my schedule for our consultation/appointment, I am going to turn off my phone."  Then he asks if they would do the same.  They usually do.  However he shared that he has had a couple of people that did not and kept getting calls.  He stood up and told them, "Apparently you are not ready to do business.  When you are serious and want to do business then give me a call and we will reschedule."  I know sometimes we are waiting for information that is critical.  But, I am wondering what would happen if we did turn off our phones during a consultation and then checked our voice mails after our appointment.  Aside from an emergency like a woman getting ready to deliver a baby, someone having surgery, or other life crisis, can't the cell phones be turned off?  Isn't it a common courtesy to turn your cell phone off during an appointment? 

What about you?  What kind of policies have you found that work the best for you as you do business with a client at a consultation.  How do you handle asking them to turn off their cell phones along with yours?  I am just curious what has worked for the rest of you? 

© 2008 Irene Woodworth

 
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42 Comments on What kind of Business Cell Phone Etiquette do you have?

JUN
27
2008
781,707 Points 21 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Now we take cell phones for granted- Just this week I shared my unfortunate Saturday when my car was broken into. I have spent the past week without my phone and I feel helpless.

8:04pm • #1

It varies with me, if I think I am going to get a ton of calls, I turn it off.  If I am not expecting any, then I will leave it on and if the phone rings I do answer it, take the call and then turn it off.

Roxanne Schilling, Realtor at Lake Tulloch

8:05pm • #2
2 Featured Posts

Ellie,

Thank you for sharing.  Yes, I think we sometimes do take our cell phones for granted.  Sorry to hear about your break in.  That is unfortunate.  I will need to read your post ot see what happened.  I hope you are okay.  It is amazing how much we do rely on our phones, I know...

 

8:11pm • #3
2 Featured Posts

Hi Roxanne,

Thank you sharing your cell phone policy.  I think it is courtesy to turn it off when you are at appointment with a client, don't you?

Have a Colorful Day!

8:12pm • #4

I generally put it on vibrate.  When calls come in, I check them, but RARELY answer them.  I check them just in case it's someone I really need to talk to, or so I can quickly read an important text if one comes in.  The idea is that I don't let it become a distraction.  It's a quick, grab, glance and holster technique.  Most of the time, the person I'm with doesn't even see me check.

8:26pm • #5
205,231 Points 1 Featured Post

During showings I have my phone on ONLY if I'm waiting for information that relates specifically to that client, or showings for that client.  If calls come in not related, I send them to voicemail (I don't answer).

If I'm meeting with a client for the first time, I give them 1000% of my attention.  All phones turned off, door closed - no interruptions.  If their phone rings and they say "sorry, do you mind if I take this?", I usually say, "yes, go ahead, and you may want to turn it off when you're done." (It usually works and people understand.)

I don't always answer my cell phone, even if I'm alone.  If I am working on something that needs to get done, or I'm working on an offer that I need to hurry up and finish, etc., I don't pick up.  Once I'm done and I know it's perfect, then I can take my attention from it, and immediately return phone calls and emails. In other words, while I'm working that 'that' client, whether it's the showings, or preparing the offer, I give it my full attention, to ensure I don't drop balls.

My voicemail also says that if it's an emergency, I can be paged through the office (pages that come through the office come into my phone with a different ring/buzz, so I know that it's an emergency, in which case I explain, and I excuse myself for a minute, if necessary).  That tends to work very well.

8:37pm • #6
2 Featured Posts

Joshua,

Thank you for your input.  Good to hear how you handle your calls.  I think it is important to not let it become a distraction especially when we are with a client. 

Have a Colorful Day!

9:04pm • #7
2 Featured Posts

Sylvie,

Thank you for all of your great points.  I like the one especailly about telling the client to answer the call and then to please turn it off.  I think I am operate the rest like you do in not letting that phone be a distraction especially when I am with a client.  However, I do know the importance on being on alert if a call has anything to do with the actual client, etc.  Thank you for sharing with us.  I appreciate it!

Have a Colorful Day!

9:07pm • #8
JUN
29
2008

Yes, I do, but sometimes you forget.  Whoops!!!!

5:47pm • #9
120,784 Points 4 Featured Posts Attended Rain Camp

I'm kind of torn between new technology and old school ettiquette.

In situations when I am with clients, my phone is on vibrate or if in ringer mode, I immediately cut the sound by touching one of the buttons on the exterior of the phone (works on all phones to immediately silence the ring*).  When a call comes in, I just ignore it, make a mental note of it and , at the appropriate time, check the message, text, etc.  I devote my full attention to the people I am speaking with.  I firmly believe that face-to-face time with our clients and family are most precious and should be treated that way.

*My pet peeve is at our weekly office meeting when an agent gets a call and proceeds to fish through pocket/purse/briefcase (usually playing the most annoying ringtone on the planet) then opens the phone to see who is calling!  How rude.

6:25pm • #10
JUN
30
2008
2 Featured Posts

Hi Roxanne,

I think it is easy to forget and so important to turn them off especially when ws have designated a time for our clients.  I figure you can check your voice mails later. 

Have a Colorful Day!

8:21pm • #11
2 Featured Posts

John,

Thank you for your insights.  I believe that I am probably like you with new technology and old school etiquette.  I think I agree and believe that we need to honor our time with our clients.  I also get annoyed when people do not turn their phones off during staff meetings, etc.  I think it is also the person leading these meetings to ask people to please turn the cell phones off.  It can be very distracting for all.  Thanks again.

Have a Colorful Day!

8:35pm • #12
JUL
01
2008
6 Featured Posts

My #1 rule is that a person in the flesh is far more important than one in the phone.  Don't text or answer phone when someone is in front of you wanting to talk. 

Great post.  Phone manners are important in business.

1:35am • #13
JUL
15
2008
2 Featured Posts

There's a commercial for a furniture store, I think, where a woman comes in looking for a sofa and carries on a conversation (barely) with the saleman and someone on her headset.  The poor saleman doesn't know who she is addressing and it makes for some awkward moments.  It makes her look rude and demanding.  It's meant to be funny but I have seen this in real life so many times I don't find it amusing.  Head sets can be the worst since you have no idea who they are talking to.    I think of a doctor-patient appointment.  It would be rude for either one to be receiving calls during an appointment.  I wouldn't treat my clients that way and I would expect they would return the favor.  Great post Irene.

6:44pm • #14
JUL
16
2008

I put the phone on vibrate when I'm with clients. 

Answering the phone properly is also important  I always answer "Hello, Uta speaking" and my voice mail states my name and company.   I can't stand it when I have to call another Realtor and all I get is "Hello"  which prompts me to ask "Is this so-and-so?" because I feel that I dialed a wrong number.  I feel a "Hello" is just not an appropriate first business contact - if you call any other business the phone is answered with a hello and the business name.

10:51am • #15
JUL
18
2008
1 Featured Post

In a meeting my cell phone is either "off" or on vibrate.

If I'm expecting an important call and am in a one-on-one meeting, I preface the meeting by letting that person know that I might get a call that I must take and apologize ahead of time so that they aren't surprised if I take a call.

If I get a call during a meeting that isn't from someone from whom I am expecting a call, I do not answer it -- even if the person with me says it's ok.  I simply say, no, you are here and I want to give you my undivided attention -- lot's of brownie points for that one.

If I am with a client and an unexpected call comes in that I know I should probably take, I ask my client if I can take the call.  The client will usually say yes, but in the rare instance that the client shows resistance, I won't take the call.

10:58am • #16
JUL
19
2008
297,291 Points 7 Featured Posts Outside Blog

I'm with you on this one.  My older children, who do have cell phones, must not answer them when we are talking, driving together etc (except on long road trips).  My husband is a little harder to control and has less perfect cell phone etiquette (which I ride him about all the time). 

When I am with a client or teaching, my phone is off.  I am with whomever it is at that moment and my time is not divided.  When I am shopping I don't mind talking while I'm looking around, but when I'm at the cashier, I'm off the phone.  That is still, or should be, IMO, one on one time.  I expect them to give me their attention and service, so I must treat their time with respect also. 

Don't you feel it is a respect thing? 

8:44pm • #17
JUL
21
2008

VIBRATE!  My husband (also a REALTOR) and I are at odds!  I always keep my phone on vibrate, and never allow to ring unless I am at home and available,  or alone in my office. We recently had words when when his cell phone rang at a funeral home visitaition.  Talk about disrespect and forgetfulness. Restaurants are another place that he has recieved calls, I really don't like that!  Keep it on vibrate!  That's what voice mail is for! Allow to vibrate  and Answer , Pick it up,  only when truly able, which is when you can FOCUS on what the caller needs  and the caller only!  I just bought a new car with Bluetooth and am trying to learn cell phone ettiquette, must find the mute button!  I do like the hands free acceptance of calls when I am driving alone, but must learn  how to turn it off when customers are in my car.   I need to review the manual and ask questions.  Cell phones are vital, but "public" use should be limited if not eliminated!!!!

Doreen Johan RE/MAX Sunset Coast www.johanrealestate.com

1:21am • #18
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I go outside or off to the side if I get a call.  I usually put it on vibrate if I am with clients. If with friends, I check to see who is calling so can determine if it is urgent and usually let it go to voice mail. I do not like to interrupt a conversation and take a phone call!

8:50am • #39

Most of the time when I'm with a client, I turn my ringer off till I'm done.  If I'm showing houses though, I may put it on vibrate and check to make sure its nothing important...I think I've only picked up the phone a handful of times and it was usually related to the client I was working with...i.e. an agent calling back on a property of interest.  I'll take those calls and let everything else go to voicemail.

8:53am • #40
DEC
19
2008

I really don't answer calls when dealing with clients with the exception of my son being home alone and the call comes from him. I don't feel I need to be available 24-7 and usually if I'm not in the office I am driving (it's illegal to talk on the phone while driving in CA) or doing something that would preclude me from talking on the phone, so I try to not give out my cell phone to too many people.

2:31pm • #42

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Irene Woodworth ~ Color~Redesign~Staging Trainer & Motivational Speaker ~ Idaho

Garden City, ID

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