Okay, so I was helping someone today. I was seeking to find ways to create improvements that would benefit them. They wanted the help. They want to increase their income and so they asked me what may help them do that.
So, step one – look at the metrics. In this office, there were multiple signs saying “Daily goal – 1,000 dials”. So, since that was the goals posted in this office by management, I asked her, “How many dials have you done today?”
Her reply was, “I don’t know”. The reason she doesn’t know is that her company gave her technology which does NOT keep track of how many dials she has done. So, the one goals the company posted is a field where they gave them no way to track. Kind of like blindfolding a football player and saying “go score a touchdown”. The blindfolded player may just as likely run into the hot dog stand.
It’s not rocket surgery. If you want to set goals for your employees, make them trackable. After all, you may get a nut who says, “I bet I can do 1,200 dials today”. I know one day my forehead will have a permanent dent in it from my slapping it with my palm at the lack of common sense by so many who are “in charge”.
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