Know Your Rights
Here's a hypothetical situation (or maybe it really has happened to you).
- You've confirmed a showing and now you're making a mad dash to do some last minute clean-up while changing your dinner plans because that's when the buyers booked their appointment.
- You decided not to have a lockbox, so you (or your agent) are now present for the showing. The porch light is on and the buyer agent was instructed to go direct.
- You wait. The appointment window passes by. And you wait some more, just in case they're late.
- But no one shows up. Not even a phone call.
- And now, you're mad. And you have a right to be. You and your time should be respected.
That's why the Toronto Real Estate Board has a rule, R-515, that obligates the buyer agent to contact the listing brokerage (who in turn advises you, the seller) in advance if he/she (the buyer agent) is unable to make an appointment. (This applies whether or not you or your agent is/are present.)
A Word of Advice
When selling your home, consider getting a lockbox. You won't be stuck at home and you'll still be able to salvage the rest of your evening. Moreover, a lockbox will often get you more showings. Some buyer agents won't show a home if the sellers are present. And on the flipside, some sellers, unintentionally sabotage their own deals. Rely on the professionals you've hired to represent you and protect your interests.
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