An early morning conversation with my AR friend Elyse Berman, PA inspired this post. She shared a joke: The telegram read:
'Start worrying; details to follow.'
And I was thinking about Communication the Rome Way!
Knowing your buyers and sellers is the first step in how you communicate. Always ask upfront how and when they would like contact from you. Some only want a text, others are happy with an email, and others need a direct phone call.
Here are some of the responses and observations when I ask about staying in touch.
-Only contact me if you have an acceptable offer. In other words, you take care of selling my house.
-Call me every day and let me know what is going on. They need constant contact.
-Call me before and after each showing of the house. But of course that I do.
-Call me when nothing is going on. Let me know if you are on "it."
Some are such worriers that you have to answer or start the conversation or text with "everything is ok."
Some are so happy to hear from you that a call anytime is appreciated.
For the smoothest communication, find out their preferred method. Are the sellers early morning risers, or do they have a time window for communication?
Get to know your clients' personalities. Some want to know the good, bad, and any hiccups immediately. Some don't want to hear any concerns until it is "fixed." Some you would never call after hours or in the evening to share even a minor problem. It might disturb their sleep.
Sometimes a quick text or email is enough to say things are going well.
For others, they need to know when they can contact you.
You set up those parameters. Take their calls, return them, or let them know when you are available and when you will get back to them. Do not let anxiety build.
And maybe one day I will say:
'Start worrying; details to follow.'
And on rare occasions, some only want to know where and when the settlement takes place. I have one of those closings tomorrow.
Thinking about selling your home
Call Margaret Rome
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