Some Things Should Remain in the Privacy of the Mind
Some personalities enjoy verbally purging anywhere, not caring who is within hearing distance of their diatribes. There might be a place and time for that but never in close vicinity of clients.
These types of people attempt to make a connection with an audience that relates to their woes. similar to trauma-bonding. They try to look more like a victim and less like an overly emotional wreck.
That behavior may come back to bite! A difficult transaction is a time to step back in retrospect and discover what could be made different, next time, so processes go smoother with fewer problems.
Getting feathers ruffled and taking an offensive stance when things go wrong, or directing your anger towards someone else rather than looking at what could have been done better, is destructive.
When people lose sight of client retention, business suffers. It may become the end of the relationship with them and the people they would refer. Future opportunities will go to the true professional.
Taking preventative measures ensures your business maintains excellent customer service and continues to thrive. Align yourself with positive, motivated people who hold themselves accountable for their actions.
And always keep business in front of you, rather than seeing it take leave in the rearview mirror because of something that was said!
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