**** WARNING ****

I am warning my fellow ActiveRainers against using the advertising services of MagicYellow.com.

DO NOT USE MAGICYELLOW.COM

On May 21, 2008 I agreed to advertise with MagicYellow.com. The salesperson made wonderful promises about the MagicYellow site their graphic designer would create for me. He also assured me how prominent my Listing would be in the various search engines since he was "upgrading me" to be a featured advertiser.

The cost of a one-year agreement was $450.00 which I paid with my American Express credit card.

Approximately 10 days later when they emailed me a link to my Listing, I was extremely disappointed with the wording, layout and pictures included in my MagicYellow listing. For the next week I kept calling, trying to discuss this with the sales rep I dealt with. He was never available to assist me.

Eventually I called American Express and asked them to suspend the charge on my account until this was resolved. The very next day I received a call from the sales rep who apologized and assured me he would deal with my concerns. I was busy with a client at that time and we agreed he would call me the next day at a specific time to reolve my issues. He never called as arranged.

Later that day I called him and we scheduled another time to call me back. That never happened either. I received one random message from the sales rep, returned the call and left a message, and then never heard back from him.

Today I tried calling MagicYellow.com to again try to resolve my problem. No-one was available to assist me. In the meantime, American express replied to me advising they could not reverse the $450 charge since I had contracted with MagicYellow.com.

Not only has MagicYelow been chasing to get my business since 2007 but as soon as I had agreed to their services and they charged my credit card, they failed to give me the customer service they had promised.

Has anyone else had problems with MagicYellow.com?

 
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21 Comments on WARNING: Do not advertise with MagicYellow.com

I have had a little problem. I did free advertising with them on the interent. SInce then I have been recieving almost stalking, in nature, calls to try to get my business. Tey would call and call again, all within a couple of minutes. They would even change thei numbers to get me to answer their calls.

07/01/2008 07:08 PM by Anthony Dashtizadeh (Luxury Sales Group & Fairfax Realty)


Firstly... you need to edit your post from Magic T ellow, to Magic Yellow.

Second... I agree. They do business the wrong way and shouldn't be rewarded for it.  They continually send our business sales email disguised as a proof from the local phone book, as if it is free to approve and get listed.  Only then, in the small print... really really small print... do they explain this is a pay service.

I've also been called (on my Do Not Call List #) by them several times with the same pitch.

Steer clear of Magic Yellow!

Cameron

07/01/2008 07:09 PM by Cameron Novak (The Homefinding Center)


Please be aware their are others out there just like MagicYellow - they promise the world and deliver very little . . . just do a little research first and if they say this is a one time offer, forget it! Move on. I was able to cancel one similar to MagicYellow and boy was I happy.

07/01/2008 07:14 PM by W Michael (Mike) Chris - the HouseNspect guy (HouseNspect)


Cameron - Thanks  for correcting my spelling (see what happens when the spellchecker doesn't work?)

It sounds like the Better Business Bureau needs to receive a complaint about MagicYellow.com and I will be doing that this afternoon.

07/01/2008 07:19 PM by Penn Properties - Los Angeles Real Estate


Thanks for the heads up.  I won't be using them either!  Sales pressure tactics are a turn off that I would refuse just becasue they put you on the spot and want a quick answer, which I never do anyway!

07/01/2008 07:21 PM by Owensboro KY Real Estate Specialist Vickie McCartney Broker,ASP,ABR (Home Realty GMAC Real Estate Owensboro Kentucky)


They used to call me even though my telephone number was on the "Do-not-call List".

07/12/2008 04:39 PM by Penn Properties - Los Angeles Real Estate


7/15/08 - UPDATE

Yesterday, I received a call from a Manager at MagicYellow, who agreed to set up a phone conference with their Graphic Dept in order to address some of my problems with the site they set up for me.

Today I explained my concerns and was assured they will be addressed.

What I am still not happy about is the search engine optimization. I was assured my details would appear on the first page of Google, but today I was told it could take another 8 weeks for this to happen.

I'm not a computer or internet expert, but when I'm sold one thing and later told another, I'm not impressed.

07/15/2008 11:02 AM by Stewart Penn - West Hollywood Condo Specialist (Penn Properties)


I also got stalked and eventually talked into advertising with Magic Yellow. I fell for the promises of being number one on search lists too. I have spent close to 700.00 with them in 4 months, have not gotten one single cent or phone call from any client that says they saw me on Magic Yellow. When I search for my business using my keywords in the areas they say I am advertising in - I cannot find my business. They have been canceled and I've demanded a refund Steer Clear of Magic Yellow - they do the absolute worst job possible.

-Gary

www.bartletagency.com

Oh and I will be removing their link very soon.

08/07/2008 07:40 AM by Keep Away from Magic Yellow


I have not heard of them. I am glad I did not advertise with them Thanks for the information.

08/07/2008 09:16 AM by GITA BANTWAL, REALTOR BUCKS COUNTY, PA HOMES (ReMax Centre Realtors)


Although MagicYellow finally modified the page advertising my business, I cannot find myself on their site when I run a google search.

I get great results through ActiveRain, Craigslist and my own website.

Magicyellow made false claims and unkept promises.

DO NOT USE MAGICYELLOW.

08/07/2008 09:26 AM by Stewart Penn - West Hollywood Condo Specialist (Penn Properties)


I agree Magic Yellow is a horrible company to work with and I receive at least 4 calls a day from them.  They tried to get $300 out of me for a top listing but at thetime I didn't have the money, and thank goodness after hearing what kind of service they give after you pay I am glad I didn't have the money. 

I have gotten my self to the 1st page of google for free.  I am listed on MerchantCircle.com and it puts me on the 1st page for free, if you google fountain valley notary I am there Jennifer Hendrickson, all you have to do is write a few blogs and keep your account up to date and the best part is that you can network with other businesses in your area so it is a nice way to get to know your neighbors. 

08/08/2008 02:16 AM by Jennifer Hendrickson (Jennifer Hendrickson Mobile Notary/ Loan Signing Agent)


I was assured my details would appear on the first page of Google, but today I was told it could take another 8 weeks for this to happen.

Promises that you will be on the "first page of Google" are usually a red flag because the SEO competition is intense in major metro areas.  For example: I just ran a search, on Google, for Los Angeles real estate and got about 3.19M results!  What keywords did they sell you?

08/08/2008 03:03 AM by Not Yet Licensed


I was also told it would take 8 weeks, yet nothing from MagicYellow appears when I run a google search using my name.

I suggest you also contact the BBB (Better Business Bureau) in Los Angeles and make a complaint.

Perhaps if enough people complain some action will be taken to stop their false promises. 

08/08/2008 09:26 AM by Stewart Penn - West Hollywood Condo Specialist (Penn Properties)


Based on what the submitted reviews say above, it sounds like you may not have been completely informed about their services. I have created multiple Ad Campaigns for my clients.... their reps have ALWAYS been up front, when I followed their reconmendations, based on their Keyword & SEO reports, I have seen great results & been extremely satisfied with having direct placement in the organic results of Google & Yahoo! specifically.

I think you should contact your direct rep & speak with them. Go online & REVIEW your REPORTS! You can get a GREAT deal of information from these reports which can help you with your own Search Engine Optimization.

 

Call your Account Rep & see what kind of info they can share. CALL THEM TODAY! They do Active Monitoring, you can get nearly Live SEO & Keyword Reports. They provide access to a lot more information then most advertising firms!

08/11/2008 03:54 PM by anonymous ( HAPPY MAGICYELLOW.com Client! )


This anonymous post appears to make MAGICYELLOW sound like a great resource - BUT IT'S NOT.

Why doesn't the poster supply his/her details?

08/11/2008 04:12 PM by Stewart Penn - West Hollywood Condo Specialist (Penn Properties)


Thanks for the warning.  I have spent money before that was wasted.

08/11/2008 04:23 PM by Carol Judd , Vernal Utah Real Estate (Century 21 Dart Realty)


Carol - Their service is NOT what they portray in their sales pitch.

08/11/2008 10:30 PM by Stewart Penn - West Hollywood Condo Specialist (Penn Properties)


Thanks for the info on this, Stewart.  I'll be sure to stay clear of them!

08/11/2008 10:36 PM by Kevin Wunderly ~ Scripps Ranch Real Estate (Avalar San Diego)


Thanks for the heads up.  I hope you eventually get your issues straightened out with them.  Is there some kind of action news reporter that can give you assistance?

09/02/2008 10:08 PM by Connie Watts - Omaha Homes for Sale / Offutt AFB Homes (Prudential Ambassador )


This afternoon - 9/2/08 - I received a call (out of the blue) from Trey -  a Manager at MagicYellow. He called to tell me that someone had informed him of my negative Blog concerning MagicYellow - and since he was so concerned about operating his business with integrity and care, he wanted to address my complaints and hopefully have me record my newfound satisfaction with MagicYellow. I said I'd listen to what he had to say. 

After 30 minutes of "re-selling me" on the service, he kept saying that I must have misunderstood what the representative told me when I agreed to a subscribe for a one-year contract. He repeatedly spoke down to me saying that I didn't understand how search engines worked. This simply annoyed me.

Eventually I asked if he would credit me the balance of my contract and remove my listing from MagicYellow. His reply was: "That's not going to happen". 

So why did he call me? He certainly did not change my opinion about MagicYellow, but rather reinforced my negative experience in dealing with his company.

09/03/2008 12:27 AM by Stewart Penn - West Hollywood Condo Specialist (Penn Properties)


9/3/2008 - This afternoon I received another call from Trey - a manager a MagicYellow.com.

He said that after consideration, MagicYellow.com had decided to refund my Credit Card for the annual contract charged , and that my information would be removed from their site. He claimed this was to show how his firm acted with integrity and that they wanted to ensure clients had a positive experience with MagicYellow.com.

I am satisfied with the final result - BUT, I don't like the fact that I needed to go through hoops to achieve this.

09/04/2008 12:25 AM by Stewart Penn - West Hollywood Condo Specialist (Penn Properties)


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Real Estate Brokerage: Penn Properties - Los Angeles Real Estate
Penn Properties
West Hollywood, CA
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