Sometimes how things are done doesn't really matter. Other times there really is a correct way of doing things. Why do so many people resist doing things correctly?
Laziness, uncaring, not realizing, not understanding....I don't know why.
In my business, I frequently run across agents, transaction coordinators, escrow officers and others who want to take the "easy way" by not doing something correctly. Today I spoke with an escrow officer who insisted that his escrow instructions were correct, even though there were two directly conflicting provisions in them. I pointed them out to him and he explained that the information on the first page would "supersede" the information on the second page and the instructions didn't need to be amended. I said to him that nothing on the first page contains language that it supersedes the information on the second page, and that this could lead to a potential conflict. He chuckled and said he could redo it "if you want." What? If I want?
Why is this standard generally acceptable? Why is it that he thinks it's MY problem? Why does he make me feel that I am being difficult because I want something to be clear and accurate and to avoid a potential issue? How many times have you been on the receiving end of wanting someone to do something correctly, only for the other person to think you're demanding and gossiping about how demanding you are. How many times do you ask for something to be done correctly, the other person blows it off saying it's "no big deal," and later it becomes a big deal?
I am on the receiving end of this too many times. I'm not talking about whether there is cheese on my hamburger; I'm talking about things like escrow instructions, bank balances, signing/initialing a contract, putting agreements in writing, etc.
As a society we let so many things slide and either don't care or don't understand when something needs to be done correctly. How many serious mistakes could be avoided if people cared about doing something correctly? What about those people who point out an issue, only to be mocked or made to feel that they shouldn't have said anything in the first place?
Deborah Engel, San Diego Homes & Property
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I see this more often than I like to admit as well. You are 100% correct though. If someting is not right and it has the possiblity of affecting my client, it will be made right before we proceed. I've moved closings and switched title orders for problems like that in the past, and will do it again if I feel like my client is not getting the absolute best treatment. Good for you for insisting its right. That's why your clients value you.