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Six months ago my mother passed of accidental injuries through a fall in her home.  I have two sisters so I let them go through her things.  It is amazing how your perception is different than reality. 

I think that real estate is the same way.  We have perceptions instead of facts or being open to the events as they unfold in front of us and dealing with them to keep the flow of communication going.

It was no different for me with my mother's belongings.  The girls would bMY MOMe better suited going through her private belongings.  I myself only had a few things that seemed to have significance to me and they would be of little value...which was OK it was the emotional value.  That is what our clients are faced with as well when they sell....the emotional value.  The emotional value of the items I found when my sisters has sorted things out was amazing.  I never knew!

I now would be hard pressed to run a mile under the military standard of 12 minutes.  Yet, when I was in high school I set six records in various events of which 4 are still standing today from 1965.  They will stand forever too....when they changed over to meters my events were in yards...so there you have it!  My parents were busy keeping there head above water so they never came to one high school track meet.  I thought it just wasn't that big a deal.  I did see other parents but I assumed they were over protective.

We kind of think the same of our sellers when they ask to have everyone that comes to the home take off their shoes...even though the carpet is worn.  They don't want to use an electronic key box because somebody might break-in with a key hanging on the front door.  It is hard to understand some of these requests but they are the client.  I always address them and most times I find a point that works.  The shoes I have never had a problem with...that is respecting someone Else's property.  The electronic key box is a matter of explanation.

My mother had hand written every record I set at the school on a small scrap of paper and kept it all these years.  The only way should would have know this information was to go to the school and view the record board herself.  I had no idea!

We never know the emotions or feeling that have transpired in our clients homes.  Their first born child was brought home their.  The first child to graduate from college, the first grand child...it can be anything even a death of a parent.  We try to explain that the selling process is a business transaction and should be unemotional but it is so much more to the clients.Grand Rapids Police Headquarters

Among my mother's belongings were some post cards that had been passed over as old useless keepsakes.  I about fell over when I looked at them.  I will be posting them from time to time.  They are late 1800's to turn of the century photo postcards.  I have them for several prominent cities.  The total looks to be around 40.  They were from my great great grandfather who owned a general store.  He went to various locations looking for dry goods to sell in his general store.  My mother had keep them safe and sound tucked away.  I turned 61 in February and have never seen them in my life.  So they were tucked away and forgotten.  Here is one of the police headquarters in downtown Grand Rapids, Michigan.

We forget the emotional value our clients have invested in their properties...but we shouldn't, that is what creates the rapport, a lasting relationship where referrals and friendships will last a lifetime.

 

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7 Comments on Dealing with the emotional values!

What a nice post. Thank you so much for sharing. It put a lot of things in perspective

07/04/2008 09:58 AM by Charlie Ragonesi Big Canoe homes, Jasper ,Ball Ground,Benttree,Dahlonega (All Mountain Realty)


Very lovely, well put blog!! 

07/04/2008 09:58 AM by Linda Coen-Cushman (Keller Williams)


Hi Gary,

This certainly does put things into perspective. We are dealing with peoples lives everyday, its hard to separate the emotions for those that have built their lives in the very homes we are selling for them. :)

 

07/04/2008 10:21 AM by Suzanne Sands-Somerset, MA Real Estate (Century 21 Associates Realty)


Hi Charlie, in going through my mother's things it make sense to me how people react.  I am their sounding board, their conduit to the business side of selling while keeping their emotional ties in tack so they can move forward with their lives.  Thanks for your comments.

07/04/2008 11:09 AM by Gary White~ Grand Rapids Real Estate, FlexIt Realty, a call or click away! (Flexit Realty~Serving West Michigan)


Hi Linda, we are taught this is business and a business transaction...all of this is true but the emotional value that clients have must be considered and preserved.  Thanks for your comments Linda.

07/04/2008 11:11 AM by Gary White~ Grand Rapids Real Estate, FlexIt Realty, a call or click away! (Flexit Realty~Serving West Michigan)


Hi Suzanne, we sometimes forget that X factor of emotions...we deal with them but do not consider the impact of how we are dealing with them.  Thanks for your comments Suzanne...have a great 4th.

07/04/2008 11:12 AM by Gary White~ Grand Rapids Real Estate, FlexIt Realty, a call or click away! (Flexit Realty~Serving West Michigan)


Perfectly put- to forget about the emotional side makes this business far less rewarding for all.

07/04/2008 01:31 PM by Options Realty


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Real Estate Agent: Gary White~ Grand Rapids Real Estate, FlexIt Realty,  a call or click away! (Flexit Realty~Serving West Michigan)
Gary White~ Grand Rapids Real Estate, FlexIt Realty, a call or click away!
Grand Rapids, MI
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